Business Profile

Health Care

Apria

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Complaints

This profile includes complaints for Apria's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

946 total complaints in the last 3 years.
368 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/29/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I want to complain about Fraudulent Billing by Apria. My doctor sent all qualifying tests to Apria required, did use & follow-up, necessary, for a new oxygen machine (old one that I had for 10 yrs broke), and c-pap machine. A year after starting therapy, Apria person shows up at my door to pick up the machines for return. I declined. ******** told me not to give the machines back. ******** also said that, all bills from Apria had been paid in full and I had ZERO RESPONSIBILITY. Apria pickup people came to my door 4-5 times trying to take my machines as well as constant calls , texts and emails for months. Apria said I must take breathing tests again to get a new machine. Apria claimed that my insurance was denied. Finally after speaking to a supervisor at Apria, telling them ******** says I am covered & your bills have been paid every month, Apria stopped calling and coming to pick up my machines. My guess is Apria didnt want the machine paid up , cause then they couldnt bill me more..Now, a year later, I receive a bill from a collection agency(for Apria), $7,700 for 3 services on 9/27/2023. ******** nor I ever received any bills for that date. ******** confirmed NOTHING HAD BEEN DENIED, ALL OWED CHARGES TO APRIA, PAID IN FULL.My secondary insurance pays any co-pays. I never agreed to pay $, as I was told EVERYTHING WAS COVERED ! I am just now reading reviews and I can see, that this is how this company operates , with almost ***** other people having similar complaints about Aprias fraudulent billing practices. I had thought that this would easy to resolve , but I see from the other complaints, that, that *** not be the case . The collection agency sent me back to Apria& Apria cut me off a few times. I will have to appeal in writing. If I dont respond to the letter, it says, the debt is considered correct & will be a judgment. I really dont need this stress , especially at my age , and with the serious health conditions I suffer from.
Business Response
Date: 05/31/2024
Thank you for taking the time to bring your concerns to our attention.Upon review of your account, the billing representative has confirmed that the insurance stopped paying for the rental equipment as last payment received was for date of service 1.24.2023, the insurance required information that needed to be obtained from the physician. Apria made several attempts by phone and mail to obtain new doctor information as the previous doctor had retired. Apria started requesting this information on 3.2.2023 when we received a denial from the insurance for 2.24.2023 date of service. On 9.5.2023 when Apria was unable to obtain the needed documentation Apria mailed another letter requesting patient return the equipment if not returned patient could be billed for the price of the equipment. Apria received call from patient refusing to return and said she would call back with updated info, on 9.21.2023 patient called in to say doctor was sending the documentation needed Apria did not receive and on 9.27.2023 Apria converted the equipment to sale and billed patient for the cost of the equipment. If patient returns equipment per the approval of her local office then the debt will be recalled from collections but not until equipment is returned.

At Apria Healthcare,our customers are an essential part of our business. Be assured that Apria Healthcare takes your concern very seriously. We want to stress that it is Aprias goal to be the first choice of patients and customers for their homecare needs.

Sincerely,

Apria Healthcare LLC
Initial Complaint
Date:05/29/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received my Apria Sleep apnea machine in December 2023 at which time I had ***************************** I switched jobs in March 2024 and my new insurance, ********** doesn't go in effect until June 1. On May 29, 2024, I received a phone call from Apria that my equipment was being picked up. When I spoke to *** (not sure that is the correct name, I had a hard time understanding him), I was told because my insurance with UHC was cancelled so was my rental agreement. I told the Apria my new insurance begins on June 1, 2024. He said that the rental would start from the beginning. The unit is already partially paid. Why can't the rental continue? Why does the rental have to start over with the new insurance minus the months that were already paid? I spoke with the **** the supervisor and she told me to buy the machine I would have to pay over 800 dollars. I cannot pay that amount at once. I am told I need the machine because of sleep apnea. Why would Apria just end the contract when I need the machine? I did get aggravated and told them fine to pick up the machine, but I need it.
Business Response
Date: 05/30/2024
We are unable to locate this individual in our system. Could you please supply more information such as an Apria Account Number, Date of Birth, maiden name, hyphenated name, nickname, etc. Thank you for your assistance.
Initial Complaint
Date:05/29/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This company is nothing but a headache. Poor customer service. Dismissive supervisors who pass the buck and unreliable delivery of CPAP equipment with always a host of excuses. Unknowledgeable representatives. I am tired of waiting three weeks to receive my CPAP supplies and the horrible customer service. Putting people's medical and health in jeopardy due to their lack of effectiveness and efficiency. I will be calling my doctor to change to another DME company. I don't appreciate the last supervisor dropping me back into the que back to customer service without taking care of the call . Just pure lazy. I want a supervisor to call me back. Personally take interest into why I haven't received my CPAP supplies yet and it's going on 3 weeks.
Business Response
Date: 05/31/2024
Thank you for taking the time to bring your concerns to our attention.Upon review of your account, the National Sleep Resupply team apologizes for the delay in processing. Your supply order has been processed and should arrive on June 1st. An email with tracking details, eligibility dates for your supplies, and the manufacture item numbers was sent via email.

At Apria Healthcare,our customers are an essential part of our business. Be assured that Apria Healthcare takes your concern very seriously. We want to stress that it is Aprias goal to be the first choice of patients and customers for their homecare needs.

Sincerely,

Apria Healthcare LLC
Initial Complaint
Date:05/29/2024
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This medical company sent a me a clap machine to use they keep billing me large amounts of money even though my insurence covers the full amount owed I would like to know why Im charged they huge sums when I have the coverage
Business Response
Date: 06/03/2024
Thank you for taking the time to bring your concerns to our attention.Upon review of your account, the billing representative has confirmed that there was a break in insurance coverage which has resulted in a current balance of $246.73 for the 11.11.2023 date of service, this is a valid balance and patient responsibility. We have added the correct insurance to the account and adjusted off 12.11.23, 1.11.24, 2.11.24, 3.11.24, 4.11.24 & 5.11.24 as your insurance has a 7-day retro authorization policy. Apria is currently working on getting authorization for the 6.11.24 so that we can bill your insurance. We do sincerely apologize for the frustration this may have caused.

At Apria Healthcare,our customers are an essential part of our business. Be assured that Apria Healthcare takes your concern very seriously. We want to stress that it is Aprias goal to be the first choice of patients and customers for their homecare needs.

Sincerely,

Apria Healthcare LLC
Customer Answer
Date: 06/03/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me.

Regards,
*****************************
Initial Complaint
Date:05/29/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Apria sent cpap machine to my house last November without authorization from me. I briefly discussed using cpap with ****************. I told him we would discuss furthur during my next appointment in January 2024. To my surprise the equipment showed up at my door. Someone in Dr. ******* office screwed up. after receiving the cpap, I immediately requested apria pick up the unopened equipment. After several unsuccessful attempts, I finally had to drive across town to drop the equipment off. Now after 6 months, Apria sends me a bill for $294.66. I honestly think I should bill them for the inconvenience this caused. Doesn't the patient have any say in the treatment provided?
Business Response
Date: 05/30/2024
Thank you for taking the time to bring your concerns to our attention.Upon review of your account, the general manager confirmed that balance has been submitted to be adjusted off, sorry for the inconvenience .

At Apria Healthcare,our customers are an essential part of our business. Be assured that Apria Healthcare takes your concern very seriously. We want to stress that it is Aprias goal to be the first choice of patients and customers for their homecare needs.

Sincerely,

Apria Healthcare LLC
Initial Complaint
Date:05/28/2024
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Back in 2022 my wife entered into a contract with APRIA Healthcare for a CPAP machine. The original contract called for $670 to be paid for the unit. It was not clear at that time what additional payments, if any, we were going to be liable for. My wife continued making payments as she was being billed by APRIA. Once we realized how much we paid, we contacted APRIA to find out why they were still billing us for the machine. They were not any help at all in providing a resolution. Since then I have sent them a summary of the total paid (our share and our insurance company) and requested a refund. They have also sent two invoices to a collection agency, one we paid and another that we were just notified about. the machine, at best, is worth around $1,800.
Business Response
Date: 06/04/2024
Thank you for taking the time to bring your concerns to our attention.Upon review of your account, the billing representative has confirmed that Apria bills for equipment based on the contracted rate set forth by the insurance provider. The contracted rate is $232.00 per month for the rental and supplies are not included in the rental and billed separately. The equipment is less expensive to purchase online as the companies do not bill insurance which allows the companies to charge less for the equipment. When the equipment was received the representative misquoted the number of rental months, the equipment is rented for 12 months vs 10 months based on the insurances business rule. Due to the error we have reversed the payments made for February and March of 2023 dates of service and adjusted the invoices. Due to the balance in collections and the open invoice for supplies we will apply $149.90 to the open balance and request a refund of $314.10. Please allow 7-10 business days to receive your refund, a check will be mailed to the address we have on file.

At Apria Healthcare,our customers are an essential part of our business. Be assured that Apria Healthcare takes your concern very seriously. We want to stress that it is Aprias goal to be the first choice of patients and customers for their homecare needs.

Sincerely,

Apria Healthcare LLC
Customer Answer
Date: 06/05/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me.

Regards,
*******************************
Initial Complaint
Date:05/26/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have filed a previous complaint asking for this company to stop contacting me. To date they are still calling, texting, & E-mailing me. They have also sent me a bill for payments exceeding what my insurance company contracted with them.
Business Response
Date: 05/31/2024
Thank you for taking the time to bring your concerns to our attention.Upon review of your account, the billing representative has confirmed that Apria did place a do not call, text or email on your account. The current balance is valid and Apria billed per the contracted rate of your insurance. Our claims were denied because another provider billed and was paid for the same items as Apria provided on 2.16.2024. We did adjust $89.42 for the humidifier leaving a current balance of $105.87. Statements will continue to be sent but you will not receive calls, emails or text regarding your account.

At ************************** customers are an essential part of our business. Be assured that Apria Healthcare takes your concern very seriously. We want to stress that it is Aprias goal to be the first choice of patients and customers for their homecare needs.

Sincerely,

Apria Healthcare LLC
Customer Answer
Date: 05/31/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I continue to receive telephone calls from Apria numbers leaving no message. I received 4 calls alone on May 29th. I also keep getting bills for $195.29. Their statement that they are only billing me for a lesser amount is blatantly false (please see attached photo of latest bill). I have attempted numerous times to speak to supervisors about the extremely unprofessional manner of their business practices to no avail. Although I was advised by Apria personnel on several occasions that a supervisor would return my calls, not once have I received any such contact. Since the medical equipment that Apria provided was malfunctioning (which I verified with my doctor's ***** as well as the equipment manufacturer) and Apria was unwilling to swap their malfuncioning potentially life saving medical equipment that I require with working equipment, I had no other recourse than to contact my insurance company and change the provider for this equipment. I notified Apria of their malfunctioning equipment return and immediately sent it back via their required methods. I am not responsible for any overlap in coverage with the replacement suppliers equipment due to the failure of Apria's equipment & their uncaring & unprofessional actions.

Regards,

***********************
Business Response
Date: 06/04/2024
Thank you for taking the time to bring your concerns to our attention.Upon review of your account, the billing representative has confirmed that we did not see where any calls have been placed to you since 3.25.24 and that was to give you an ETA for the pick-up of your rental equipment. You requested that you no longer wanted to receive emails or texts on 2.20.24 and that was completed that same day, on 5.31.24 a permanent call removal was placed on your account. Upon review of your account, we found that you spoke with the respiratory therapist from your local office on at least two occasions regarding the equipment and they tried to assist you and on one occasion the therapist disconnected the call due to foul language, the other call, threats were made if you saw one of customer service representatives. When insurance was verified, coverage is 100% however insurance never guarantees payment and will not pay for supplies and or equipment received that falls outside their guidelines, in saying this a previous provider billed for supplies on 12.4.23 which caused our claims to deny and patient responsibility. The statement you received was prior to the adjustment taken on the account and again that balance is $105.87. We did also find that on 3.19.24 you did make a request for a supervisor to call but did not find any other request for a supervisor call before or after that date, we do apologize that you did not receive a callback.
At Apria Healthcare,our customers are an essential part of our business. Be assured that Apria Healthcare takes your concern very seriously. We want to stress that it is Aprias goal to be the first choice of patients and customers for their homecare needs.

Sincerely,
Apria Healthcare LLC
Customer Answer
Date: 06/05/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

***********************
Customer Answer
Date: 06/05/2024
This whole problem began when your therapist refused to help in any way, even when I informed him that the product manufacturer agreed that he was wrong & that the equipment was indeed malfunctioning. As I explained to the second therapist that I spoke with, the orginal therapist was extremely unprofessional, disrespectful, & derogatory which resulted in my anger rising to the point of saying "foul language" that is often heard on television. I'm sorry his virginal ears were offended. I made no threats, but did say what I'd LIKE to do to him, because of his total lack of ANY willingness to simply do his job. Although your records may not show all of my many requests to speak to a supervisor, judging by your therapist's inability to perform his job, I'm not surprised others didn't do theirs & keep accurate records. Your responsibility was to provide working medical equipment which you failed to do. I therefore had a medical need for a reasonable provider to provide what your company was unwilling to do.
Initial Complaint
Date:05/23/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been referred to this facility by my provider for a refitting of a nasal mask for my CPAP. Upon arrival at the facility, the respiratory therapist didnt even look at my CPAP machine or fitted me for anything but instead gave me a nasal mask to try. When I got home, I realized the mask doesnt even fit my machine as it was for a different brand!Calling them is like pulling tooth! As such, I havent been using my prescribed CPAP for months now! My blood pressure is affected by this issue.I really wish that there is a choice for me to go elsewhere but it seems that APRIA has a monopoly on major insurers thats why the staff dont care at all!Im sure if they look at my record, theyll know who this lazy lady is!
Business Response
Date: 05/28/2024
Thank you for taking the time to bring your concerns to our attention.Upon review of your account, the general manager confirmed that unfortunately,the person who saw you when you visited our facility is no longer with us and apologize for not taking care of the issue. A senior Respiratory Therapist will call you today and make an in-Branch appointment to assist you on your mask issue and ensure to show you how to connect this to your CPAP machine. The appointment is already scheduled for 05/28/24 at 10:00 AM.

At Apria Healthcare,our customers are an essential part of our business. Be assured that Apria Healthcare takes your concern very seriously. We want to stress that it is Aprias goal to be the first choice of patients and customers for their homecare needs.

Sincerely,

Apria Healthcare LLC
Customer Answer
Date: 05/28/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me.

Regards,
*************************
Initial Complaint
Date:05/23/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Apria does not properly bill medical insurance. They never billed my primary or secondary insurance and then attempted 2x to send my bill to collections. I contacted them often to rectify these problems and they continue to not to bill. At one point they told me to have the insurance company call them to request the bill. It's illegal to send someone to collections this way. This started when I got my cpap in March 2023 and I still have not satisfied this. I can not use my machine as I can not order supplys that are needed. All of this was and is covered under my insurance but their errors have an impact of my actual health.
Business Response
Date: 05/29/2024
Thank you for taking the time to bring your concerns to our attention.Upon review of your account, the billing representative has confirmed that both primary and secondary insurance had been billed for the equipment received on 3.10.23 and monthly claims were sent for the rental equipment. Your secondary insurance covered 70% of the coinsurance non-covered by your primary which left an open balance monthly as patient responsibility. Your primary insurance denied our 8.10.23 claim as the insurance termed on 7.31.23 and Apria was not notified till 11.30.23 of the new insurance. Calls were made to obtain new insurance information and to advise of the current balance on the account, in most cases you declined to verify HIPPAA or speak to our representatives. We reviewed comments and found that the first request for new supplies was on 5.14.24, the order was cancelled due to the open balance. Apria did bill your secondary insurance for the 8.10.23 date of service and auto adjusted the balance of 7.88 that was billed. Previous balance was recalled as a courtesy but the current balance per explanation of benefits is valid and patient responsibility.

At Apria Healthcare,our customers are an essential part of our business. Be assured that Apria Healthcare takes your concern very seriously. We want to stress that it is Aprias goal to be the first choice of patients and customers for their homecare needs.

Sincerely,

Apria Healthcare LLC
Initial Complaint
Date:05/22/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a medical device from **********************, and the prescription and paperwork were misplaced several times. Now, Apria is requesting more studies even though my provider has approved the medical device. This appears to be a recurring issue with insufficient customer service.
Business Response
Date: 05/29/2024
I ordered a medical device from **********************, and the prescription and paperwork were misplaced several times. Now, Apria is requesting more studies even though my provider has approved the medical device. This appears to be a recurring issue with insufficient customer service.

Response:

Thank you for taking the time to bring your concerns to our attention.Upon review of your account, the general manager confirmed that the baseline sleep study portion of the original sleep study is required to provide and bill for a new bipap machine as previously explained. We would be happy to proceed with your request once the required documentation is received.

At Apria Healthcare,our customers are an essential part of our business. Be assured that Apria Healthcare takes your concern very seriously. We want to stress that it is Aprias goal to be the first choice of patients and customers for their homecare needs.

Sincerely,

Apria Healthcare LLC
Customer Answer
Date: 05/29/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

*******************
Customer Answer
Date: 05/29/2024
The baseline sleep study was not initially requested. My machine is broken, and your representative agreed to send me a BiPAP machine several months ago with my old sleep study. ********** at **** had several conversations with the ***************** The machine is authorized, and your **************** is requesting a baseline sleep study instead of shipping the approved machine (authorized by UCLA). This seems like a tactic to avoid providing the adequate service or what was originally agreed upon by the ***************** It appears that your representative ******* threw in the baseline sleep study to retaliate against me because I requested a call from management on several occasions. Please review the note history. UCLA approved the device, and I cannot understand why more studies are being requested post-approval. ******* admitted that the baseline study is not required by UCLA for the device's approval but rather something that Apria required after the device was authorized. The device has been authorized for shipment, so kindly proceed with shipping it and cease making the process ****** complex. I have come across several online complaints where patients required medical intervention or sadly passed away due to the improper handling of authorizations.

Business Response
Date: 06/05/2024
Thank you for taking the time to bring your concerns to our attention.Upon review of your account, the general manager confirmed that you have been ordering/receiving PAP supplies since 2014. While supplies can be ordered without a baseline sleep study test, ordering a Bi-pap machine cannot. We do not have an original baseline sleep study on file. Your insurance policy requires us to have the baseline sleep study in order to order Bi-pap machine. We are sorry for any frustration this has caused you.

At Apria Healthcare,our customers are an essential part of our business. Be assured that Apria Healthcare takes your concern very seriously. We want to stress that it is Aprias goal to be the first choice of patients and customers for their homecare needs.

Sincerely,

Apria Healthcare LLC
Customer Answer
Date: 06/26/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Hello,

After speaking with Blue Shield of **********, it has been confirmed that there is no need for a baseline study for the authorization and approval of my medical equipment. Apria must refrain from inventing their own regulations and instead comply with the applicable laws. Your failure to provide me with medical equipment authorized by Blue Shield has caused a deterioration in my health. I was just informed that my medical carrier has severed ties with Apria. Its a good day!
Regards,

*******************

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Apria is NOT a BBB Accredited Business.