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Business Profile

Moving Companies

In & Out Moving

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Moving Companies.

Reviews

Customer Review Ratings

2.33

Average of 3 Customer Reviews

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Review Details

  • Datian

    Date: 04/09/2024

    I am compelled to share my previous experience with In & Out Moving, a company I hired for my local move from my previous home to my new residence approximately 1.5 miles away in ******, ******* in 2020. Unfortunately, my encounter with this moving company was far from satisfactory.Estimate Accuracy: During the scheduling process, I struggled to provide an accurate estimate of my belongings. This lack of precision may have contributed to some of the issues I encountered.Reluctant Staff: On moving day, I had three staff members assigned to assist me. Regrettably, one of them seemed unwilling to move proactively. Their reluctance added unnecessary stress to an already challenging situation.Communication Problems: A black staff member consistently made phone calls without actively participating in the move. I attempted to address this issue by offering to pay extra for their work, but it didnt improve the situation.Truck Disappearance: The most distressing part of the experience occurred after we loaded all my belongings onto their truck. Without any warning, they drove the truck far away from my house, leaving me in a state of panic. They assured me they would return the next morning, but this unexpected delay was unacceptable.911 Call: Frustrated and concerned, I contacted the manager or owner of the company and even contemplated reporting the incident to 911. Waiting for the trucks return was nerve-wracking.Monitor Explanation: When the truck finally reappeared, someone informed me that the black staff member wore a monitor from the policy department on their leg. Apparently, they needed to charge the monitor, which further added to the confusion.In summary, In & Out Moving provided an unprofessional and unreliable service. I strongly advise against using this company for your moving needs. The stress and inconvenience I endured far outweigh any cost savings, actually I paid much more than estimates plus a lot of tips.Sincerely,A Disappointed Customer

  • Shelley B

    Date: 07/26/2023

    My daughter hired them and let me start off by saying read the one star reviews first! I was there for the delivery and to put it simplythey broke a large storage cabinet because it was not strapped to the dolly, they broke her wash machine because they did not tape the lid down, they scuffed her walls and woodwork because they did not put up padding, they scuffed her leather couch because they did not wrap it an then chose to upend it on the concrete and spin it. Punctuality leaves something to be desired as well. Owner can post whatever ridiculous response he wants to but in the end it has been a week and he is still trying to get of any proper compensation. Washer alone is twice the price he offered to refund whatever 60 cents per pound is does not work for the damages and replacement fees! What a joke!

  • Laura S

    Date: 04/07/2023

    I used this company to move my home in *******. They were Great! Very professional. Thank you!!

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