Business Profile

Optometrist

Dr. Tavel

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Optometrist.

Complaints

This profile includes complaints for Dr. Tavel's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

14 total complaints in the last 3 years.
3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/23/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They sold me a new pair of glasses that were the exact same prescription as my prior prescription and did not tell me that I did not need a new pair until I paid for them and went in to pick up my new pair. There was a problem with my vision using the new pair until thats when I found out there had been no change I. The prescription. I then shared my displeasure with being sold glasses I didnt need. I was ignored. I was told the problem was the new framed I picked out were too big and I needed to pick out a different size. I continued to instist they needed to refund my money instead of reordering glasses that they had sold me glasses I didnt even need. The manager told then no refund to make me pick out new frames. So I did. I have given them $10 from my debit card to mail the new glasses. 15 days later still waiting for them to arrive. They should have never sold me glasses to begin with by withholding information. Bad business!
Business Response
Date: 06/30/2025
Our Director of Operations, Kim Wood, spoke with Linda Church and she will be receiving a refund for the glasses and has
expressed willingness to visit a different Dr. Tavel location to select a
better fitting frame.

Customer Answer
Date: 06/30/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 23506086, and find that this response/resolution is satisfactory to me.

Regards,

Linda Church
Initial Complaint
Date:08/01/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Okay, about 2 or 3 years ago I bought some glasses and got the table. I had my glasses under insurance, which includes no line bifocals, which includes no scratch, the preventative, also includes glare so it doesn't glare my eyes and also includes tent 3 times I take in my glass expected table I. Have paid for them. They come up with some excuse saying oh well, that's not what was paid for this is not what was paid for I've asked them repeatedly to get another copy of of the original receipt to give me the lab's phone number they refused to do so. They refused to give me anybody's phone number. I cannot get anywhere with these people I've been without my glasses now for 6 months. Now I have my glasses. And?There's still no.tint to make them dark in the sun
Business Response
Date: 08/16/2024
On August 2nd our Director of Operations, *************** reached out to *********************** to discuss his experience.

During our call, I introduced myself and mentioned that I was following up on his complaint. When I asked if he had time to share more about his experience,he responded by asking if I had time to fix his glasses. I confirmed that I was available to help and encouraged him to share more about the issue.Unfortunately, he hung up on me before we could discuss it further.
We would like to remake ******************** lenses and add transitions at no additional cost if he would accept this offer.

Customer Answer
Date: 08/23/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me.

Regards,
***********************
Initial Complaint
Date:06/12/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Im not entirely satisfied with my recent experience with the business. I went in to get two pair of glasses filled because I have an upcoming trip. I wanted some new glasses. Probably a week after, I get a call that they cant be filled which was odd because I had the same pair before(just bought the same frame) in because the old ones broke. I kind of understand the other pair but the pair I had before(filled in 2021) couldnt be filled again? I didnt change the script or ask for extra special lenses. Neither were the glasses made differently, but I could accept that. But the bigger issues are when I picked them up, my glasses were scuffed in places and damaged. I planned on taking them elsewhere to be filled but I dont like the damage. And what really got me was after I talked to someone and the worker said theyll be in touch to try to fill the same glasses, I waited for any kind of answers. Come Thursday it would have been 2 weeks since I heard from them. I called in Monday to check on the status, they made it seem like they were being filled and all was good. Not even 5 minutes later I get a call with the same issue. Turns out, my glasses had just been sitting in the facility. No one bothered to tell me this when I could have just gone somewhere else already. This made me not want to be return to Dr ********************** and its a shame because Ive been going there for years. Not because of my glasses not being filled because thats understandable. But you damaged my item(s), and just left my products there sitting and basically holding onto my money until I had to call in for an update to get them and my money back.
Business Response
Date: 06/28/2024
Our Director of Operations, ***************, spoke with ******************** yesterday and she was happy to accept a $300 frame credit on her account to compensate for the damage to her frame. We have also arranged for her to receive services from a nearby Dr. Tavel, and she is satisfied with this resolution.
Initial Complaint
Date:05/13/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My sister recently experienced some unforeseen health problems and shes been back and forth to the hospital and her glasses ended up missing or stolen from the hospital so I called to see if they can be replaced and ***** told me the only way to have this done is to come to the office and fill out paperwork. I did advise them I have POA for my sister and I live in another state so can they email me the form to fill out and was advised they couldnt because its a HIPAA violation. I work in healthcare and we email information to people all the time so thats a lie. I told ************ just need her glasses replaced, shes in a rehab. There was no help at all!!
Business Response
Date: 05/15/2024
Today's date 5-15-24, Our Director of Operations was able to speak to ******** regarding her sister's glasses. We are going to remake the glasses and ship them to the rehab facility.
Initial Complaint
Date:05/08/2024
Type:Product Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I HAD MY EYE EXAM 2,02,2024 AND WAS TOLD MY GLASSES WOULD BE THERE IN TWO WEEKS. WHEN I WENT TO GET THEM THEY WERE NOT CORRECT, WITHOUT PUTTING THEM ON MY FACE AND MARKING THE CORRECT LINE FOR THE TRIFOCAL, THEY WERE LAYED ON THE **** AND MARKED. PROMISED TO BE AVAILABLE IN TWO WEEKS. THEN THERE WAS ANOTHER PROBLEM, FINISH WASN'T RIGHT, NEXT PAIR HAD A SPECK ON THEM AND THEY WEREN'T RIGHT. SAME THING FOR NUMBER THREE PAIR OF GLASSES. I WAS ASKED TO GO BACK AND HAVE THE GLASSES MEASURED SO THEY WOULD BE RIGHT ON THE 4TH PAIR AND THEY WOULD BE THERE TODAY MAY 7TH. WELL, ANOTHER EXCUSE SO HERE WE ARE WITH MORE EXCUSES THAN I CAN COUNT. MY FIRST AND LAST VISIT TO DR TAVEL'S OFFICE.
Business Response
Date: 06/05/2024
Our regional supervisor stated he replied to several days ago (*************************). The decision was made to refund the patient. Thank you.
Business Response
Date: 06/05/2024
Our regional supervisor stated he replied to several days ago (*************************). The decision was made to refund the patient. Thank you.
Customer Answer
Date: 06/05/2024
I'm still getting the run around having been told the glasses which had a corrected prescription were to be delivered last Tuesday and received a phone call that they would be delivered June 4th, then received a call and was told the lens are on back order and they have no idea when they will arrive in ***********. This is beyond comprehending how Dr Tavel's office can still be open. This terrible ordeal started on Feb. 29th 2024 and I still don't have the glasses that were paid for by ANTHEN, *********** PLEASE HELP ME GET THIS IRRESPONSIBLE COMPANY TO GET MY GLASSES TO ME.
Customer Answer
Date: 06/06/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]
I'm still getting the run around having been told the glasses which had a corrected prescription were to be delivered last Tuesday and received a phone call that they would be delivered June 4th, then received a call and was told the lens are on back order and they have no idea when they will arrive in ***********. This is beyond comprehending how Dr Tavel's office can still be open. This terrible ordeal started on Feb. 29th 2024 and I still don't have the glasses that were paid for by ANTHEN, *********** PLEASE HELP ME GET THIS IRRESPONSIBLE COMPANY TO GET MY GLASSES TO ME.

Regards,

*********************
Initial Complaint
Date:03/29/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Eye exam in December, ordered 2 pair of glasses, paid a deposit of over $200.00. I was never contacted the glasses were ready. I called in January, both pairs ready. One pair unacceptable, needed new lens. I paid the remaining balance, still no glasses 3 months later. I want a refund since obviously this organization is criminal, steals from customers. I have contacted them twice about this issue however no return call. Avoid this place
Business Response
Date: 04/04/2024
*****, the assistant manager at the *************** has resolved the issue with ****************. She allowed him to voice his concerns, apologized, and adjusted off the balance **************** owed to make up for the delay on the order.
Customer Answer
Date: 04/08/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]
The issue hasn't been resolved. I paid for a second pair of glasses that have never been received. Criminals
Regards,

*************************
Business Response
Date: 04/25/2024

On 4-12 our Director of Operations spoke with *************** and this is what she was told.
****** sent that message prior to receiving the 2nd pair of glasses. I spoke to him today and apologized for his experience. I asked him if we could make him an additional set of glasses or if there was anything else we could do. He said the Assistant Manager **** took care of everything, and he was happy.

********
Initial Complaint
Date:03/14/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Went in on the 22nd and ordered my glasses and was told 2 to 3 weeks. It has now been 3 weeks and they are still just telling me it will be a few more days. In this time period my daughter went in a week after me and has already received 2 pairs of glasses all while i cant even get an update as to why my glasses are taking so long no going past the time i was told. If i would have known i had to wait a month to get glasses through this company i would have went elsewhere.
Business Response
Date: 04/04/2024
**** the office manager at ******** refunded ******************** 20% and gave him a warranty. The manager spoke to Mr. ************** and resolved the issue. The supervisor also reached out to ******************** to confirm the issue was resolved but have not heard back from him.
Initial Complaint
Date:10/02/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I went in with my ** to order glasses. I explain to the girl ******* that I was only needing computer glasses not just readers since I use drug store readers for that reason. She asked the doctor there and said they would tweak the ** to make my glasses. I was told they would be done in 2 weeks it took almost 3. The day I picked them up from the store manager ******** told her they looked ***** and they were not right. She said to take them home and check them if they are not right bring them back and they will redo the lens at no cost. I went back to my doctor to make sure my ** was correct and they looked at the lenses Dr. Tavel put in the frames. They informed me they had only made readers, not computer glasses which my doctor calls an office lens. I took the glasses back and ******* said they would change the lens but it would cost me another $348.00 for that change. I was still within the 30 days to have the correction made. No offer of a refund or adjustment was offered. I took my glasses back to my doctor at ******** Optical and they had to make my office lens which cost me $189.60. I have the lens that Dr. Tavel made incorrectly. I am happy to return the lens and I would like them to refund my $162.00. My husband had glasses made the same day and his are not right either. He is taking his back today.
Business Response
Date: 10/04/2023
Per management we are going to refund the cost of the lenses to the patient,
Customer Answer
Date: 10/05/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me.

Regards,
*************************************
Initial Complaint
Date:07/03/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The side black piece as you see came off I bought them in.2022...It took about two weeks to said it covered by your warranty a month went on and I called about the status and they said it was on back order so I would have to wait for 4 to six weeks... Ok but before that they said it would take a minute because they were coming from *****..So I received the glasses back ...And I can say those are not my frame they bowed out, Like a person with a bigger face than mind had it on...So I get the glasses back and now the s**** want even tighten up on the lenses ..So they took them back again and of as right I don't have my glasses or frame..But my deal is why would you say they on back order and ther coming from ***** ...I contacted ******* and they told me we wouldn't work on your glasses because of optimal reasons,and that they won't even touch them. SO WHERE HAVE You BEEN TAKING MY GLAASES and frame...CAUSE YOU DEFINITELY SAID IT WAS *******... If I'm paying **** dollars and you wouldn't even let me even try them on until I give you rest of the money now...Wow..I reached out to their corporate manager *************************** and she has not yet returned my email I even gave her my phone number..TY
Business Response
Date: 07/17/2023
Our staff spoke with ********************* and this was their response:
I spoke with this patient, and he is happy now. He was just confused at what was taking so long and received some mixed responses on where his glasses were. He received them yesterday and is now satisfied. I did explain to him that we did order from ******* but that we did not send his glasses to Cartier, we fixed them at our lab once we received the piece that we ordered. Due to the delay and confusion, I did offer to refund him $100. He was very appreciative of this and happy with the resolution. He did say that the service from the staff was good, he was just really confused about his order. I let him know that we do have new staff that *** have also been confused about the situation.

@*********************** can you process a mail check refund in the amount of $100 to ***********************? I updated the address in his account to where he wants the check mailed.
Initial Complaint
Date:05/03/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello, I first purchased my glasses from Dr. Tavel from the ********, ******* location on 1/06/2020 with a what I believe was a 1 year warranty. In between the time Dr. Tavel decided to extend my warranty due to the fact from the original purchase date to 2/10/2022 my mother had passed away. I had noticed the defects in the lenses and the frames before this date but was no where emotionally due to my mothers passing to take care of the issue. After this I was able to take care of my affairs one being the issue with my frames and lenses from Dr. Tavel. These issues: ******* logo was a different color than the other side and the lenses with blue blocking and anti-glare coating was starting to speckle all over both lenses. ******** a manager at the main customer service location working at the corporate office on ****************************************************************, agreed to extend my warranty and replace both my frames and lenses on 2/10/2022. So it comes to present day and over the past year I noticed my new replacement lens's anti-reflective coating start to flake off every-time I wash my lenses. ( I had them just put anti-glare coating on my new lenses.) There was also a crack in my replacement frames on the left temple near the hinge. After speaking to ******* again in late April and early May of 2023, the regional manager for the ********, ******* area and her boss, they all refused to replace my frames or lenses under the pretext that the 2 year warranty on the frames and lenses only would apply to the original defective frames and lenses in 2020 not the new 2022 replacement ones. This makes zero sense to me. They provided me with two defective products and denied to take care of their customer due to manufacture defects. As it turns out I am having ********** currently replacing my frames as they are under their warranty of two years. I would like to have my lenses replaced and placed in my new frames I'm receiving from **********. That only seems fair.
Business Response
Date: 05/04/2023
I have spoken with our Operations Director and this is her response.
We have already spoken with this patient and informed him that we will not replace his lenses. His original purchase, as he stated was 1/6/2020. We replaced his complete pair under warranty on 5/10/2021. We replaced the complete pair again on 1/24/2022 as he stated there was a defect with the frame. Now he is attempting to claim another defective product but has been wearing these glasses since 1/24/2022. This is out of warranty at this point, and we have explained to the patient that there is no unlimited warranty on his glasses. We will not be replacing this since it is no longer covered under warranty and because the patient is trying to claim defective product each year on his glasses that were purchase in 2020.
Customer Answer
Date: 05/04/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
My glasses and lenses where replaced one time to my recollection. At no time am I trying to get a free product for no reason. The second pair of lenses are defective as where the ones Dr. Tavel replaced the first time. This time the anti-reflective coating on the lenses are flaking and wearing off on the edges instead of having un-washable spots all over the lenses like the first ones with blue blocking and anti-reflective coating. Dr ********************** wants to argue that the warranty is based on the first pair of glasses I received and the replacements have zero warranty. From what I've been told of Dr. Tavel's warranty along with ***** lens's warranty with Dr ********************** is that it is two years. per ***** lens Rep.. This is not about unlimited replacements its about providing a product that does not have defects in it. I would not be writing this complaint if my lenses did not have any defects in them, as seen in the files attached. At this point I would take a new pair of lenses, as I am awaiting disability, am disabled and do not have the funds to purchase new lenses, as Dr ********************** says is the only solution. If I did that I would spend over $200 with a warranty the defects would happen again, then would be replaced with those replacements having no warranty on them. This makes zero sense. If I purchase a product and it is defective the manufacture replaces that product. If the defects keep happening the manufacture takes a look at their product and why it is failing and not blame the customer as they are trying to get a free product. I'm sure I'm not the only customer to have this problem with ********************** otherwise they would not offer a warranty for $40. If what I was told was true Dr.********************** buys the coating from ***** and applies them to their own lenses.

Regards,

*********************************
Business Response
Date: 05/06/2023
This is from our Director of Store Operations:
When I spoke with **********************, I did let him know that we have a complete pair offer for $39.98 that he can purchase. Due to his product no longer being under warranty, we will not be able to replace the lenses in his current pair. We have spoken with our ***** lens rep and were informed that their warranty is valid for 2 years from the original date of purchase, and it has been more than 3 years since the original date of purchase. We did replace his lenses and frame under warranty in 2021 and 2022. At this point, the only option that we have for ********************** is to purchase new lenses for his frame, or he can take advantage of our $39.98 complete pair offer which includes a frame from our Vision Values collection, and single-vision plastic uncoated lenses. We will not be replacing the lenses under warranty again, as it is now 2 years outside of our in office warranty, and 1 year outside of any manufacturer warranty since the original purchase was made on 1/6/2020.

Thank you,

***********************
Director of Store Operations and Training
************************************************************************
Cell: ************
Customer Answer
Date: 05/08/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Hello,
    At no point do I remember having my frames and lenses being replaced two times before this current set of defective lenses.The only thing I remember was a defect in the frame when I came for a first fitting to my recollection. I purchased the first glasses with a warranty on 1/06/2020. The glasses were then replaced due to defects on 2/10/2023 to a brown color, not red, because they did not have them in stock. The lenses where also downgraded to just anti-reflective coating and not with blue blocking. ***** told me the warranty was two years for their lenses. ***** said that was their policy, but they where going to side with their "customer" Dr ********************** about my lenses on going back to the first pair of lenses for a warranty. I find it very unfair and uncaring that I have been given defective lenses for a second time around and apparently they have no warranty just because. It is not my fault the anti-reflective coating is in such poor condition that it flakes off every time they are washed. ***** also told me the lenses I have are not ***** branded lenses and that Dr ********************** must being using ***** anti reflective products to make lenses. There is obviously something wrong in the manufacturing process with the way Dr. Tavel lenses and produced. Like I said before I am disabled and awaiting my disability hearing. Also, per my most recent eye exam at Dr ********************** in July of 2022, I have a major issue with glare. If my current lenses where replaced and I was told there is no warranty after the replacement pair the issue would be over.

Regards,

*********************************
Business Response
Date: 05/15/2023
I understand that ********************** does not agree with this resolution, however; as stated in prior responses, at this time ********************** will have to make a new purchase as we will not continue to extend the warranty. At this point, there is nothing more that we can offer other than the discounted rate of $39.98 for a complete pair of glasses which would include a frame from our Vision Values collection with single vision plastic uncoated lenses that was suggested to ********************** over the phone and was mentioned in the previous response. There is nothing more that we can do for ********************* if he is not willing to purchase a new pair of glasses, as we have already allowed him to extend the warranty beyond our 1-year warranty on two different occasions. We will not continue to go back and forth with ********************* on this, as we have made it clear to him that we have already gone above and beyond to replace his glasses two separate times outside of the 1-year warranty that he purchased from **, which was done as a courtesy. The manufacturer warranty is good for 2 years from the date of the original purchase, and the manufacturer has also stated that this is out of the warranty period as well with the original purchase taking place in January of 2020. ********************** is welcome to pick up a copy of his prescription or we can provide him access to it via our patient portal if he is interested in purchasing his eyewear elsewhere. This is the final resolution that we can provide on this matter.

Thank you.
***********************
Director of Operations
Customer Answer
Date: 05/16/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Hello,
Your warranty replacement glasses should be guaranteed to be without any manufacturing defects for several important reasons:
1. ****************** A guarantee of no manufacturing defects ensures that the replacement glasses meet the required quality standards. It demonstrates that the manufacturer has implemented rigorous quality control measures to prevent any flaws or issues during the manufacturing process. This assurance of quality gives you confidence that the replacement glasses will perform as intended and last for a reasonable period. Mine did not.
2. Customer Satisfaction: Warranty replacements are meant to rectify any problems or defects encountered with the original glasses. By guaranteeing no manufacturing defects in the replacements, manufacturers prioritize satisfaction and strive to provide a product that functions flawlessly. This commitment to customer satisfaction enhances overall experience and reinforces trust in the manufacturer's brand. Yours did not.
3. Long-Term Reliability: Warranty replacement glasses should be free from manufacturing defects to ensure their long-term reliability. Defects can compromise the structural integrity and performance of the glasses, leading to premature wear, breakage, or malfunction. By guaranteeing defect-free replacements, manufacturers assure that the glasses have undergone thorough inspection and are built to withstand regular use over an extended period. Yours did not.
By offering a guarantee of no manufacturing defects in warranty replacement glasses, manufacturers emphasize their commitment to quality, customer satisfaction, and long-term reliability. This provides peace of mind that the replacements will be free from any issues arising from the manufacturing process. My replacement was not free from issues at any time.

Regards,
*********************************
Also, Today I was told there are three redemption term in your policy when someone pays for a warranty.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Business Response

Customer Answer

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Dr. Tavel is NOT a BBB Accredited Business.