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Business Profile

Parking

Indy Commercial Properties LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/14/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Tuesday, 3/4/2025, I used www.spothero,com and paid $25 to purchase all day parking at a parking lot in downtown ************. My reservation confirmation shows I paid $25 to park at ************************************************************ on Thursday 3/6/20025 between 10:00 a.m. and 11:00 p.m. The confirmation shows my license plate number and reads You may park anywhere that doesnt say Reserved. The instructions further read Simply leave when youre ready to go. The lot is owned by Indy Commercial Properties (LLC) and managed by *************************). The lot is monitored by ********************************* (****)****** Near the end of March, I received a letter from **** stating I had not paid to park and that I owed them $92.Their letter said I could dispute the bill by providing a copy of the payment receipt of payment. I submitted a copy of the reservation confirmation from **************** using the online link that the **** letter provided. On Monday, 3/31/2025, I received an email from **** that states Based on the provided information, you did pay to use the facility, however, you didnt pay for the full amount of time you were on the facility. ******** listed and charged a price of $25. The street sign at the facility advertised a price of $25.The letter from **** further reads We do appreciate your efforts to resolve this notice; therefore, we are offering a revised amount of $72.00 if paid within 10 days of this letter. I paid the $72 using my credit card, hoping to seek reimbursement later. I paid the advertised price of $25, the price both negotiated and charged by **************** and the price advertised on the sign at the entrance parking lot the day I parked. Someone owes me $72, either the owners (Indy Commercial Properties), its managers (Indianapolis Parking) or their agents **************** or ********************************** I seek and insist on prompt repayment of my $72 by one of the responsible parties.

Indy Commercial Properties LLC is NOT a BBB Accredited Business.

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