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Business Profile

Property Management

Birge & Held Asset Management, LLC

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Complaints

This profile includes complaints for Birge & Held Asset Management, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Birge & Held Asset Management, LLC has 108 locations, listed below.

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    Customer Complaints Summary

    • 98 total complaints in the last 3 years.
    • 26 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/12/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am paying over $800 a month in all bills to live at a building that is infested with cockroaches. I have communicated with the landlord that I cannot live in an infestation and have not been living in the building the last two months. They told me the problem is solves(it is not) and that they will not give me a discount or let me out of the lease. There have been multiple units report the infestation.

      Business Response

      Date: 11/15/2024

      *******,

      Thanks for reaching out.  We have forwarded your concerns to the community's Regional Manager and they will investigate and reach out.  

    • Initial Complaint

      Date:11/09/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      11/8/2024 I toured the apartment with a guide, with specific interest in the 1br units. I was told that there was availability for these units in January, and this was verified by the complex manager. I toured with the intent of singing for these one-bedroom apartments, which they advertised as being available to me. I intended to apply to for these when I got home, and I did. It turns out, that the 1br apartments were not available to be applied for, so I communicated with the leasing agent. He reports that I can apply through the website for a DIFFERENT unit, but he will manually fix it so I'm in que for the apartment I desire. I have text messages to prove this exchange of communication. So, desperate, I trust this agent and spend $150 to apply for the waitlist for my apartment. The next morning, I get a text from a different agent saying that there is zero availability for the apartment I was told I was applying for, and I just sent $150 for nothing. They offered to upsell me to a much more expensive apartment which I declined. I need a refund for this application fee they deceived me into paying.

      Business Response

      Date: 11/11/2024

      *******,

      Thanks for reaching out.  Can you please verify the apartment community you applied at.  

      Thank you

    • Initial Complaint

      Date:11/05/2024

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I entered into a lease agreement on 11/2/24 with Dublin Square Apartments. I was shown a model apartment which was satisfactory and I was happy to pay for this. However, I never received a walk-through of the actual apartment I was to be given. As soon as I entered the apartment there was an odor that I would say smelled like Body odor, and they described as "trash" and "musty". I only put a couple of boxes in there and asked to be transferred to another unit, which they have available. They have entered the apartment and put a "scent bomb" in there and as far as they are concerned the problem has been resolved and they will not compromise at all. I do not trust that the smell will not return. I have already paid them $1687 dollars, and they say I will have to pay another $956 to break the lease. I feel that I was not given a satisfactory apartment and due to the fact that I will be paying tens of thousands of dollars here, I should be able to start with a clean slate, and an apartment that did not smell like trash upon receipt. I have told them repeatedly if I could just be moved everything would be fine, but they refuse because it is their "policy," which has never been explained to me.

      Business Response

      Date: 11/11/2024

      *******,

      Thanks for reaching out.  We've followed up with the team and confirmed they have been in contact and are discussing a transfer with you.  Please reach out if you need anything else.  

      Customer Answer

      Date: 11/11/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 


      Regards,

      ******* ******

    • Initial Complaint

      Date:11/01/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I've been a resident since June. And have been consistently requested information on what fees I am paying for. There's an additional $121 dollars that isn't accounted for that I'm charged with. I've called several times. No answer at the front desk of the property. I've emailed. Still waiting for a response. I've left a review in regards to my issue on ******.

      Business Response

      Date: 11/04/2024

      Hello *********,

      Can you please confirm what community you reside at?  

    • Initial Complaint

      Date:10/12/2024

      Type:Billing Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was charged a $90 late fee for my rent because it was paid late. I attempted to pay through the payment portal several times but encountered issues. I learned that the portal was experiencing problems and continued to try from different devices. On October 4th, I received a text from The Rail at 1380 notifying me that my rent had not been paid. I explained my difficulties with the payment process and offered to provide my Bilt routing and account numbers for them to process the payment, but they said they couldn't do that. When I inquired if the portal had been updated, I received no response. They assured me they would look into the issue and get back to me, but I never heard back.

      On October 5th, I reached out again to report the ongoing issue, and once more, they promised to follow up without any further communication. On October 10th, I called the leasing office to confirm the portal URL, and after some effort, I was finally able to access my Bilt account and complete the payment. I requested that they waive my late fee due to the problems with the portal, and was told that the manager would call me back, but I never received a call.

      On October 11th, I called the office again, and the manager informed me she would not waive the fee, stating I had 11 days to pay rent. Her demeanor was quite rude. I mentioned that I have been a resident for over five years and have never missed a payment. Ultimately, I felt compelled to pay the late fee to avoid further charges.

    • Initial Complaint

      Date:10/11/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Sawmill Park Apartments put me in collections for an electric bill that was paid directly through the provider. They did not regulate the electric and we had been paying directly to the provider for all the previous months. I have tried to contact them multiple times with no response and even the electric company has informed them that the bill was paid in June. This has brought down my credit score significantly.

      Business Response

      Date: 10/16/2024

      Hello *****,

      I reached out to the site team and it appears everything is in order.  Do you need anything else?

    • Initial Complaint

      Date:09/22/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Apartment flooded 3 times within a 3 day period. The carpets and home smell of mildew. Personal Property damage occurred. This issue has been occurring for 2 weeks with no resolution. The carpets and carpet pads have not been replaced. The Rail Apartments promised certain things, which hasnt happened. We cant get an answer if the leak is fixed or when our home will be repaired. With severe allergies triggering ******************* with one tenant, we are concerned for our health. All personal towels, rugs, and some of my 10 year old sons items are beyond repair. Management barely speaks with us about the issue and are currently ignoring our requests for help.

      Business Response

      Date: 09/27/2024

      *******,

      We have forwarded your issues to the community's Regional Manager.  They will reach out to discuss the incident.  We appreciate you makin The Rail home and work towards a resolution.  

    • Initial Complaint

      Date:08/29/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I rent an apartment in *************, ******, ****, and have been here almost 4 years. On 8/25/24 i submitted a service request due to my A/C being broken. I also called the Emergency line and left a detailed message. I did not have anyone come look at my unit until 2:30 pm at which time I was told that the motor was broken and needed to be replaced. At 4:30pm, a maintenance person told me they were going to order the part and provided a portable A/C unit. Ohio is experiencing a heatwave with temps in the mid to high 90s. This portable unit is only keeping my kitchen cool. Im a virtual employee and my office is in my 2nd bedroom. My entire upstairs is an oven. I cant sleep in my bed because it is literally hot to touch! Im working with 3 fans blowing on me, and Im still sweating like a dog! Ive taken photos of my thermostat every day and its been between 86 and 90 degrees! As of today, Ive been without AC for 7 days. I also have a chronic illness recognized under the American with Disabilities Act. Extreme heat will have a negative impact to my health. I submitted a note from my doctor in 09/2021 due to a similar issue with the A/C and resubmitted this letter on 08/25/24. I sent an email asking for an update on when this will be fixed and have not received a response. My work order is as updated to say tentatively on hold, needs a part. No A/C during a heat wave for anyone is dangerous, and for someone with my condition, it can result in a debilitating exacerbation at minimum, death at most.

      Business Response

      Date: 09/03/2024

      ****,

      Thanks for reaching out.  I wanted to confirm that your A/C has been fixed.  

    • Initial Complaint

      Date:08/27/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      March 13th *********************************************************************************** it's been 6 months with same Nuisance Noise distrubance of my enjoyment and piece I haven't had good rest and sleep.theirs times I had to call police 3 times in one day 6/2/2024 I have asked office to come hear the nuisance Noise when it's going on one took the time to come so it can be addressed and let tenant no of the violation of Tenant Lease of level of noise not to disturb tenant piece of enjoyment in their apt it's about 10 more more Complaints been made to office and this 6th month going on 7th month of nuisance Noise every day at night up to 11:00 sometimes ****** pm I have problems sleeping can't napp doing day can't sleep at night when ready to sleep I take medication my doctor giving me to help rest can't rest are sleep if go to bed Iam waking up from noise stumping jumping banging dropping heavy objects hitting floor ball bumping at night my apt rattling from bumping ball sounds early morning Iam waking with heavy on purpose stumping hard noise are bouncing ball sound in the house over my bed with parents their are not.the enjoyment of living here and piece is breach from the lease of my enjoyment and piece theirs times I have to leave my apt were i pay rent yo get piece at my sister are visited friends for piece my neighbor patio for piece this a on going every day thing ball bouncing by my apt early morning in the apt above my bed in the kitchen table bumping noise banging noise that's very disturbing theirs no piece lot of it to intimidate me cause don't like me and it no ending and office not enforcing the lease of level of noise being 6months going on 7th months of distrubance can't hear my TV with out bumping noice ball bouncing jumping running noise . .

      Business Response

      Date: 09/03/2024

      *********,

      Has the Regional Manager reached out to you to resolve this?

      Customer Answer

      Date: 09/09/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 

      [Provide details of why you are not satisfied with this resolution.]

      No one has reached out and it is not resolved.

      Regards,

      ********* *****


      Business Response

      Date: 09/13/2024

      *********,

      Thanks for reaching out, can you please confirm what community you reside at?

      Customer Answer

      Date: 09/16/2024

      No haven't heard no response from Birge and help at all to resolve this nuisance Nouse matter are none of my complaints made Nouse still disrespectful mouse waking me early mornings and pass my bed time have try blocking noise to sleep at night waking up early mornings 7:30 Am thew 8:30 every mornings no response company has no concerns of tenant violating lease of deprived my enjoyment and piece of my apt Nouse all day week ends worst and after office close every day regional manger of Birge and Held has not respond to complaints 

      Customer Answer

      Date: 09/17/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 

      [Provide details of why you are not satisfied with this resolution.]

      I live in ****** at ********** in ******, ***

       

      Regards,

      ********* *****


      Business Response

      Date: 09/18/2024

      *********, 

      Thanks for reaching out.  We have communicated your concerns to the site's leadership team.  They will review, and if they feel any of your concerns are lease violations from your neighbor work to find a resolution.  

      Customer Answer

      Date: 09/19/2024

      No I have not heard any things like always from Birge and Held ******* ****** regarding my Complaint ******** if no response I would like to take this to t ambitration Department this not far to me disable living in my apt 7 months with no enjoyment and piece stated in lease a tenant shouldn't distrub a tenant enjoyment it's now a breach of lease on both behave of my enjoyment of every day Nuisance Noise distrub my enjoyment scene march 13th 2024 same month move in making complaints with Alcove At ********** in ****** GA *****.and has not resolved this matter.have visited lease noise Apt for Nouse are leave my apt stay over my sister house for nuisance noise of disturbing me with TV watching ,having Company over taking naps when want to are going to bed when I want to cause of this distrubance of tenant up above my apt all day every day pass my bed time ball boucing in the Apt by my door screaming noise trash thrown on and by patio cans bottles paper sweeping trash down on patio has perp in my window and walking across my privated patio .still noise and trash after complaints on all of the distrubance noise low  weird sounds banging noise every day take enjoyments from living in my apt for 7 months now and not resolved .office keep saying will call the tenants and hasn't totally stop the distrubance.rattling my apt bumping sounds vaoucing ball playing in apt.nouse should be out side are in tenant apt.their has been may 30 ************************ front of my camera I have called the police and Iam tired of making complaints not addressed of my distrubance nuisance noise dirtying up were I live throwing trash in front of my patio are on the lease has been breach and tenants violating lease of 7 months of distrubance taking my enjoyment tryed speaking to tenant tenant act a fool so I start complaint and calling police  office no all my complaint and tenant still distrubance of my enjoyment causing me want to move if I feel Birge and Held responsible for deposit for me evening provoked to move and move here in March 1th 2024.

      Customer Answer

      Date: 09/19/2024

      Theirs other tenant a elderlys seniors evening distrubance with noise as well like I were told march 13th theirs other tenants complaining of noise I don't feel 100 percent safe here with out good safety letting tenant violate lease and Alcove at ********** breach the tenant enjoyment and piece in the lease .

      Customer Answer

      Date: 09/24/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 

      [Provide details of why you are not satisfied with this resolution.]

      No I have not heard any things like always from Birge and Held ******* ****** regarding my Complaint ******** if no response I would like to take this to t ambitration Department this not far to me disable living in my apt 7 months with no enjoyment and piece stated in lease a tenant shouldn't distrub a tenant enjoyment it's now a breach of lease on both behave of my enjoyment of every day Nuisance Noise distrub my enjoyment scene march 13th 2024 same month move in making complaints with Alcove At ********** in ****** GA *****.and has not resolved this matter.have visited lease noise Apt for Nouse are leave my apt stay over my sister house for nuisance noise of disturbing me with TV watching ,having Company over taking naps when want to are going to bed when I want to cause of this distrubance of tenant up above my apt all day every day pass my bed time ball boucing in the Apt by my door screaming noise trash thrown on and by patio cans bottles paper sweeping trash down on patio has perp in my window and walking across my privated patio .still noise and trash after complaints on all of the distrubance noise low  weird sounds banging noise every day take enjoyments from living in my apt for 7 months now and not resolved .office keep saying will call the tenants and hasn't totally stop the distrubance.rattling my apt bumping sounds vaoucing ball playing in apt.nouse should be out side are in tenant apt.their has been may 30 ************************ front of my camera I have called the police and Iam tired of making complaints not addressed of my distrubance nuisance noise dirtying up were I live throwing trash in front of my patio are on the lease has been breach and tenants violating lease of 7 months of distrubance taking my enjoyment tryed speaking to tenant tenant act a fool so I start complaint and calling police  office no all my complaint and tenant still distrubance of my enjoyment causing me want to move if I feel Birge and Held responsible for deposit for me evening provoked to move and move here in March 1th 2024.

      Regards,

      ********* *****


    • Initial Complaint

      Date:08/13/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Black mold,water issues.file service request it takes forever to get completed.office staff is rude,doesnt look into the issue properly.maintenance was just sitting in my unit not fixing anything

      Business Response

      Date: 08/23/2024

      Asia,

      Has your work order request been completed.  

    Birge & Held Asset Management, LLC is NOT a BBB Accredited Business.

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