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Business Profile

Property Management

Birge & Held Asset Management, LLC

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Complaints

This profile includes complaints for Birge & Held Asset Management, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Birge & Held Asset Management, LLC has 108 locations, listed below.

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    Customer Complaints Summary

    • 98 total complaints in the last 3 years.
    • 26 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/15/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I reserved a space at The Fields in ************** for an event. I am requesting a refund for $100.00 that was due when I signed the contract. The event I was having is now much smaller than originally planned so the large space is no longer needed. I paid the deposit on 11/11/2023 and went into The Fields on 1/6/2024 to request a refund of $100.00. The contact I signed doesnt state anything about not getting a refund for cancelling. I was told by a man named **** that accounting would review and I would receive a check in the mail. I have followed up with The Fields several times and they said I must contact Birge and Held for the refund. I have sent several emails to many different employees, given all the information and my phone number several times. Ive gotten one email back asking the same questions but no one offering to refund the money. I am reporting Birge and Held since The Fields claims it is their responsibility.

      Business Response

      Date: 03/20/2024

      ******,

      Sorry for the delay, and for the additional steps you needed to take.  We followed up with accounting and they are refunding your check. If you don't receive or need additional assistance please email *****************************************.  Just reference the $100 refund for The Fields.  Thanks for your patience and understanding.

      Customer Answer

      Date: 03/20/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 


      Regards,

      ***********************

    • Initial Complaint

      Date:03/12/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was approved for a lease through a company that co signs. I paid them 1385 to have a co signer so I could get this lease. I was referred to the company by April. I told ******* had a mixed breed puppy even signed the paper saying I had a mixed breed puppy. After I paid the 1385 and 200 to ******* village I was told to send my puppy records and a picture. ***** then informed me my puppy was listed as a Pitt mixed breed so it wasnt allowed. She said 150 would be refunded to my account, but we was supposed to talk today about the 1385 I paid to the company. Had she brought up the Pitt restrictions in the beginning I would have went somewhere else. I called today and shes not answering my call.

      Business Response

      Date: 03/16/2024

      *****,

      I believe this has been resolved.  If not, let me know and I'll look into it. 

      Thanks

      Customer Answer

      Date: 04/01/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 

      [Provide details of why you are not satisfied with this resolution.]

      I have yet to receive any money back.  Not even the 150 they told me over the phone I would get back. *** called and they dont answer the phone. I am seeking the whole amount I paid out not just the 150. 

      Regards,

      *********************


      Business Response

      Date: 04/05/2024

      Thanks for reaching out.  The Regional Manager is reviewing this and will reach out.

      Customer Answer

      Date: 04/05/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 


      Regards,

      *********************

    • Initial Complaint

      Date:03/09/2024

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In May 2023, my son and I signed a 3 month lease with *********** Apartments at *************************************************. My son needed short term housing while working a summer internship in ******. The lease began on 6/11/23 and ended on 9/10/23. Knowing that he would only be there for a short period of time and would not cause any damages we opted to pay the $500 refundable deposit instead of the nonrefundable $150.00 Waived Deposit Fee. On 5/30/23, I hand delivered two money orders to Maple Crest one for the partial first month's rent in the amount of $495.00 and a second one of $500.00 for the deposit. We moved him in on Sunday, June 11th and noted things that were damaged or missing on the provided form. The bedroom door was missing the door k*** and there was a big hole in the back of the door the whole time he lived there. ****** agreed to give us a copy of the form and to contact maintenance about the repairs but neither ever happened. We gave ****** notice that we were moving out on Sunday, 9/3 and had arranged a walk through with her on Saturday 9/2 at 11:00 a.m. She never showed. The office was locked and no one was there. We moved out leaving the apartment cleaner than it was when he moved in and left the key in the drop box. I called ****** repeatedly the following week to find out if she'd walked through the apartment yet. When she finally answered she commented that we left it immaculate and that we would receive the deposit in a matter of weeks. I've called Maple Crest multiple times and I'm told the payment will come from ***************************** but they cannot provide a contact name or number. I've left a voicemail on the phone number listed on the B&H website and submitted a request on the website. I've never heard from them. Also, ******* at Maple Crest turned me into collections for the last months rent. ****** confirmed their records showed we paid the $500 deposit and the last month's rent. I provided the money order to the collection agency.

      Business Response

      Date: 03/16/2024

      *****,

      Thanks for reaching out.  I've escalated this to our Regional team and they will review your concerns and reach out.  If you don't hear anything by Wednesday 3/20/24, can you please email me at *****************************************.  Just mention the Maple Crest BBB complaint.  

      Thanks

      Customer Answer

      Date: 03/22/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 

      The business responded to my initial complaint to say give them until Wednesday, 3/20 to look into it and if I dont hear anything email them at the provided email.  I did not hear from them and emailed them on 3/20 and still no response.  I continue to feel like Im getting the runaround.  This will not be resolved until they refund my deposit.  

      Regards,

      *****************************

      Business Response

      Date: 03/26/2024

      Hey *****,

      We are in the process of sending you a refund.  Please let us know if you don't receive.  

      Customer Answer

      Date: 03/31/2024

      I have received the refund of our deposit.   Its unfortunate that it took so much time energy and probably would not have happened without the assistance of the BBB platform.  Thank you for your help.    

      Customer Answer

      Date: 04/01/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 


      Regards,

      *****************************

    • Initial Complaint

      Date:01/30/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A car crashed into my apartment on 1/5/24 that created a hole in my unit. The thermostat stopped working. The cold temperatures from the hole have caused the unit to be unlivable. I have reached out 3 times in an attempt to fix. I did not pay ******* rent due to this and now they are evicting me.

      Business Response

      Date: 02/11/2024

      *****,

      Thanks for reaching out.  We researched your concerns about your unit and the team has been in contact with next steps.  If you have questions, please reach out to the office team or let us know.

    • Initial Complaint

      Date:01/30/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have not had hot water for weeks in my apartment. It started around 1/8/2024 when the weather was extremely cold. The pipes froze at that time. I have posted on the 2 times on line explaining I did not have hot water. I went into the office three times to speak to them about it. They said they are going to fix it, but have not. They asked for a date to come work on the hot water from our on line complaint, but they did not come on either date.

      Business Response

      Date: 02/05/2024

      *****, 

      Thanks for reaching out.  I'll contact the site ASAP to follow-up on any open work orders.  If they don't reach out today please let me know.  

      Customer Answer

      Date: 02/15/2024

      The complaint has been solved but I have not been accommodated from the problem they still trying to charge me full price for rent with out all the amenities for that month dont believe thats fair for me to pay full rent when I went almost a whole month without running water 

    • Initial Complaint

      Date:01/17/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was staying at their ****************** located in *******,*******. Upon moving in, we noticed it was infested with live roaches,awful leaks, the ceiling of the maintenance room caved in and we had to cover the bottom portion of the door to try and keep out the rodents.Maintenance refused to actually fix the leaks,they just said thats how they like their sinks,lose and leaky. The roaches were so bad that we had to keep our infant daughter in our bedroom because I was petrified that roaches would crawl on her,mind you, we were renting a 3 bedroom apartment!! The person they called only sprayed in the kitchen even though my husband showed him videos and pictures of them being everywhere, even in our draws. We moved out within 10 days of moving in,only because we had to schedule movers and apply to a new apartment.On December 16th,2023, we were told by the leasing office and through email that we would receive a $2400 refund because of the maintenance issues. It is now January 18th,2024, no word on the refund at all. They are ignoring our emails and not answering our calls. We have even tried to call and email Birge and Held directly with no answer.We have spoken to a lawyer at this point,it is completely unacceptable. Do not rent at any of their properties, unless youre ready to sleep with roaches,with leaky sinks,possibly have ceilings cave in and I forgot to mention the lack of hot water. If you do rent with them, be prepared for lawyer fees.

      Business Response

      Date: 01/26/2024

      ******,

      Thanks for contacting us.  Has the Regional Manager reached out to reveiw your concerns?  

      Customer Answer

      Date: 01/26/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 


      Regards,

      *****************************

    • Initial Complaint

      Date:01/11/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a package on January 2. It was placed in the amazon delivery box at the apartment complex. The box has been offline and I have been unable to retrieve it. These are expensive electronic components and Im worried that they have been damaged due to the cold weather. I have inquired several times about my package and I cant get an answer. I have sent numerous emails and even spoke with someone at the office at my apartment complex and nothing is being done. I want ** package and if its damaged I expect to be reimbursed.

      Business Response

      Date: 01/12/2024

      Hey *********,

      Thanks for reaching out.  I'm reaching out to the Parkside team to for more details.  Please let me know if you find your package in the meantime.  

      Customer Answer

      Date: 01/14/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 

      [Provide details of why you are not satisfied with this resolution.]

      Regards,

      *****************************

      Customer Answer

      Date: 01/17/2024

      I still do not have my package. I am extremely concerned that it is damaged due to sub zero temperatures the last few days. I have been in touch with amazon as well *** no one is giving me the same story. I cannot believe that is os taking two weeks to get a package to me after it has already been delivered. Im seriously contemplating cancelling my lease at this point as this is completely unacceptable 

      Customer Answer

      Date: 01/17/2024

      I still do not have my package. I am extremely concerned that it is damaged due to sub zero temperatures the last few days. I have been in touch with amazon as well *** no one is giving me the same story. I cannot believe that is os taking two weeks to get a package to me after it has already been delivered. Im seriously contemplating cancelling my lease at this point as this is completely unacceptable 

    • Initial Complaint

      Date:12/28/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Around the beginning of November I was seeking housing through the Birge and held company. I came across one of their properties entitled ***************************** and I figured since I knew people that lived there and it was close to my job, Id apply. I applied because they were one of the only complexes that accepted people under the age of ******************************************************************************** of my time and money. The lady named *************************** was very nice and reassuring that Id most likely be approved. I waited a few days and heard no response. Then days turned into weeks and weeks turned into almost 2 months! It stressed me out so badly that I lost $200 that I couldve spent on my family for Christmas or pay for my college textbooks. Everytime I call I hear no word and they always use some bogus excuse such as ******* is on a tour with someone or shes not in the office can I take a message. I reached out to Birge and helds corporate office and they didnt answer at all. I emailed and left voicemail and yet still no word! Im very upset because this is NOT how business is supposed to be ran. This place is definitely some sort of Ponzi scheme and its sad Im not the only black person I know that has went through this.

      Customer Answer

      Date: 12/28/2023

      I want a refund of my money. I paid for services and was not given the proper service. I was made promises by this company about housing just for them to take my money for almost two months and not say anything. I was placed on a waitlist which *************************** told me there wasnt one and the property manager ****** stated they basically had all new staff so none of them wanted to give me any information about my rental application.

      Business Response

      Date: 01/09/2024

      Hello *******,

      The Regional Manager is reveiwing your concerns and will reach out.  If you don't hear from someone within the next 2 days can you please let me know and I will escalate.  

      Customer Answer

      Date: 01/09/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 

      [Provide details of why you are not satisfied with this resolution.]

      Regards,

      ***********************************

    • Initial Complaint

      Date:12/12/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On October 2022, Birge and Held purchased our property, ******************************, in ******, ** and we were told and given the go-around from the property manager who was fired due to her actions and neglect to the tenants and caused tenants to be late on their payments and added additional fees and costs to our rent that were unauthorized. Then, throughout the course of the entire 2023, our property switched managers and staff every few months, telling us different methods and payments and ways to go about the upkeep of the property without any sufficient form of writing or communication to the tenants about such changes. Now, with the fourth new management and team, they are coming up with new rules and regulations not outlined in our lease and causing people to lose residency left and right, discriminating pay against us tenants (accused us for direct deposit fraud) and making things worse and evicting more and more people. This business does not have the best interests of their tenants at heart and the merger brought the property down dramatically.

      Business Response

      Date: 12/26/2023

      JaVontaye,

      Thanks for reaching out.  We are reviewing your complaint and the Regional Manager will reach out to discuss your concerns.  

       

      Customer Answer

      Date: 12/27/2023

      The Regional Manager can contact me at ************. However, I would like an email with the name and phone number that will be contacting me. My email address is ********************

      Customer Answer

      Date: 12/28/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 

      [Provide details of why you are not satisfied with this resolution.]

      The Regional Manager can contact me at ************. However, I would like an email with the name and phone number that will be contacting me. My email address is *******************.

      Regards,

      Javontaye *****


      Business Response

      Date: 01/02/2024

      ********,

      Just wanted to confirm our Regional Manager reached out to review your concerns.  

      Please let me know if there is anything else we can do.  

      Customer Answer

      Date: 01/03/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 

      The Regional Manager has failed to respond to me regarding addressing my concerns. I have checked my emails and my phone has not received a call from them. They have done absolutely nothing to resolve my concerns and issues with my apartment complex.

      Regards,

      Javontaye *****

      Business Response

      Date: 01/09/2024

      I'll follow up with them.  

      Customer Answer

      Date: 01/14/2024

      I havent received a response from the regional manager but I have news about the regional manager being involved in an insurance fraud scheme in 2017. Please see attached the link for the news article.

      ****************************************************************************************************************

      Customer Answer

      Date: 01/17/2024

      This may not be a matter for the Bureau but I though that information might help with this matter.

      Ultimately, I would like to be reimbursed for the pain and suffering caused by the organization or something done about the property, the management, or anything.

      These factors have negatively affected my financial and emotional well being with corruption, lies, and greed.

      They have lied to you about contacting us, they have been taken us on the go-around and I will not tolerate their undermining any longer.

    • Initial Complaint

      Date:12/07/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is the company that manages the apartment complex I live in. The company has billed me around 60% in addition to my normal rent for electricity I already paid for. I am being threatened with an eviction notice because I am only offering to pay my rent and utilities that I am normally billed with them. This additional charge they are charging me with is an error on their part and they are not doing anything to rectify it.

      Business Response

      Date: 12/10/2023

      Hello *****,

      Thanks for reaching out.  ************** do you reside at?  We will look into your concerns.  

    Birge & Held Asset Management, LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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