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Business Profile

Retail Shoes

The Finish Line, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Retail Shoes.

Complaints

This profile includes complaints for The Finish Line, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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The Finish Line, Inc. has 231 locations, listed below.

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    Customer Complaints Summary

    • 539 total complaints in the last 3 years.
    • 144 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/06/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made a purchase online for a pair of sneakers. I used a gift card for $100 of the purchase an my debit card for the remainder of the balance which was charged . Month goes by an nothing delivered. I called multiple times a they could find my order a then getting hold of management they found my order a refunded my debit card but didnt refund the gift card the $100 again calling multiple times said it would be mailed to me in 5-7 days been 14 days nothing an cant seem to make contact with anyone.

      Business Response

      Date: 11/08/2022

      JD **************************************************************** ** 46235
      11/8/2022

      *********************
      24 ***********************
      ********, ** 12550
      Daytime Phone: **************
      E-mail: *****************
      Ref:18366727 

      Dear *********************,

      Thank you for notifying us of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know.

      JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.

      We sincerely apologize you have not received your full refund and for any inconvenience. We attempted to reach you by phone at ************ but did not get an answer. At this time, We have escalated this matter to our ******************** in regards to a new gift card being issued for the $100 amount you are missing for your refund. It has been advised that the original gift card was refunded the $100 amount on November 1, 2022. If you no longer have the original gift card, please contact JD Finish Line back letting us know for further assistance. Again, our deepest apologies.

      We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you.

      Thank you again for bringing this matter to our attention.

      Sincerely,
      JD Finish Line **************** Department

      Customer Answer

      Date: 11/08/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 


      Regards,

      *********************

    • Initial Complaint

      Date:11/01/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a pair of sneakers, and I lost the receipt. I contacted the customer service, explaining my situation and customer service told me to go into the store with my identification to place a return, I went into the store and ******************, and spoke to the store. Associate ********, called a supervisor name ******, and explain to me that I cannot process a return without the receipt. I asked them for their return policy and their return policy posted states that you may do a return without a receipt as long as you have identification. I noted to the associate and supervisor what the return policy stated, she stated to me that that is the old return policy and there is a new return policy. The new policy is not posted so I contacted Finishline online and via ********************** and they want to tell me that the new policy but that is not the policy that is posted in the stores and would like to exchange my shoes that are too small. I have been shopping with Finishline for over 15 years and this is the first time I've ever had an issue with this will make me never want to shop with you guys again.

      Business Response

      Date: 11/04/2022

      JD **************************************************************** ** 46235
      11/03/2022


      ************************
      310 **********
      ******, ** 07032

                                                                                                                                        Ref:18345736 

      Dear ************************,
      Thank you for notifying us of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know.  JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.
      We apologize that you were not satisfied with your recent experience in the store. In regards to returning items to the store. JD Finish Line stores do reserve the right to accept or reject a return. We have attached a copy of our return policy as outlined on the Finish Line website. We see that you have a Status Account. If you can provide us with the day and store where you made the purchase, we can assist you from our end with a return for a refund if you decide.
      We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you.
      Thank you again for bringing this matter to our attention.
      Sincerely,

      JD Finish Line **************** Department

    • Initial Complaint

      Date:11/01/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Finish Line sent me the wrong shoe sizes for order Number: **********. I had a big ordeal with them already because they refused to send me a refund before I sent the shoes in because I had a feeling that the predicament I am in now was going to happen. I sent the return for the two incorrectly sized shoes back to them and it was signed for and received on October 11th, 2022 at the Finish Line Warehouse. It is now November 1st, 2022 and, so far, I have contacted Finish Line 8 times asking them why they have not given me my refund yet with them never giving me any useful information to go off of. The return shipping number is 1Z61A5E49091702374. I want my total refund amount of $151.55 ASAP. This is the worst customer service I have ever encountered. If I do not receive my refund by 11/04/2022 I am going to file a dispute with my bank.

      Business Response

      Date: 11/03/2022

      JD **************************************************************** ** 46235
      11/3/2022

      Maseah Ghodsian
      1918 *************
      **********, ** 75081
      Daytime Phone: **************
      E-mail: ****************
      Ref:18341136

      Dear ***********************,

      Thank you for notifying us of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know.

      JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.

      We sincerely apologize you have not received your refund and for any inconvenience. We attempted to reach you by phone at ************ but did not get an answer. After further review of your order, We show there has been a refund processed in the amount of $151.55 on November 1, 2022. Please allow 3-5 business days for the funds to post to your **** account. Again, our deepest apologies for the inconvenience.

      We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you.

      Thank you again for bringing this matter to our attention.

      Sincerely,
      JD Finish Line **************** Department

    • Initial Complaint

      Date:10/29/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a sweatsuit from Finish Line online in July. Unfortunately when it arrived, it had the security tag on the pants. I went out of town for 4 weeks and was not able to get it back to the store before I left. When I returned, I took it to the store closest to my home and was told that they did not have the right machine to take the security tag off. After the manager spoke with customer service, I was told to leave my items there and a new one would be mailed to be. I was given a new order number as well. I received an email from a customer service agent apologizing for what occurred and stating my item would be sent 2 day mail. I gave it 2 weeks and when I didnt receive the item, I emailed the same customer service rep. *** stated that the item was no longer available and I would be refunded my money. I was extremely upset because I wanted the item I purchased. They could have taken the tag off and shipped it back to me. If I hadnt reached out to them, I would not have heard anything. I still never received any correspondence about my refund and I have not seen it on my credit card statement. This is poor customer service! The item I purchased was $19.99, but with tax and shipping, it was $29.20.

      Business Response

      Date: 11/02/2022

      JD **************************************************************** ** 46235
      11/2/2022

      *******************************
      22 ***************
      *******, ** 23666
      Daytime Phone: **************
      E-mail: ******************
      Ref:18332966 

      Dear *******************************,

      Thank you for notifying ** of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know.

      JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.

      We sincerely apologize you were shipped an item with the security tag attached and for any inconvenience caused to you. We attempted to reach you by phone at ************ but did not get an answer. After further review, we show there has been a refund processed in the amount of $29.20 on September 21, 2022. Please allow 3-5 business days from the processed date for the funds to post to your AMEX account. If you have not received your refund within the 3-5 business days timeframe, we will advise that you contact your Financial Institution in regards to getting the funds released back to your account. Again, my apologies for any inconvenience.

      We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you.

      Thank you again for bringing this matter to our attention.

      Sincerely,
      JD Finish Line **************** Department

    • Initial Complaint

      Date:10/28/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought $158.00 shoes from finish line (************************************************************ *****) location on 10/8/22. I took the shoes home and realized they had green/yellow dye on one of them and they looked worn. I tried to return them at the same location on 10/28/22 and they wouldnt accept them because of the green/yellow dye on the bottom of one of them. I called customer service and they said I couldnt return them unless it was 3 days after I bought them, even though it says I can return until 11/22/22. I have the receipt and the shoe box still and would like to return these shoes.

      Business Response

      Date: 11/04/2022

      JD **************************************************************** ** 46235
      11/03/2022


      *****************
      4408 *********
      *********, ** 53218
      Daytime Phone: **************
      E-mail: ********************
                                                                                                                                        Ref:18330364 

      Dear *****************,
      Thank you for notifying ** of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for ** to know.  JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.
      We apologize for your recent experience with ***************************. We are more than happy to help with your return. Please provide a copy of your receipt to [email protected]. From there we will provide you with a free label to ship the item back to JD Finish Line for a refund. 
      We regret any inconvenience this experience may have caused you. Your patronage is important to **, and we hope that you will continue to provide ** with opportunities to serve you.
      Thank you again for bringing this matter to our attention.
      Sincerely,

      JD Finish Line **************** Department

      Customer Answer

      Date: 12/13/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 

      [Provide details of why you are not satisfied with this resolution.]

      I contacted the better business bureau over a month ago because finish line would not let me return damaged shoes to get a refund. After making the complaint Finish Line emailed me apologizing and saying if I email them my receipt they'll send me a shipping label so I can send my shoes back and get a refund. I sent my shoes back 3 weeks ago and still haven't gotten my refund. Every time I email or call finish line customer support, they say they're refunding me $99 when I paid $158 for the shoes, they owe me a full refund.

      Regards,

      *****************


      Business Response

      Date: 12/15/2022

      JD **************************************************************** ** 46235
      12/14/2022



      *****************
      4408 *********
      *********, ** 53218
      Daytime Phone: **************
      E-mail: ********************
                                                                                                                                        Ref:18330364 

      Dear *****************,
      Thank you for notifying ** of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know.  JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.
      We apologize that there has been no resolution regarding your refund. In order to confirm the return of the item, please provide us with the tracking number. From there we can make every effort to issue a refund. We will need the receipt in order to process a refund back to the original method of payment.
      We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you.
      Thank you again for bringing this matter to our attention.
      Sincerely,

      JD Finish Line **************** Department

    • Initial Complaint

      Date:10/23/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was trying to n my age a return of bran new merchandise , I could not find my receipt so I called customer service , I was told as long as I could provide full purchase amount time and day that store could locate my purchase . Not only was no one in the store able or willing to help me they would not provide a number for me to call to escalate further . Everyone one was extremely rude as well

      Business Response

      Date: 10/26/2022

      JD **************************************************************** ** 46235
      10/26/2022
      ***************************
      5362 **************
      *******, ** 85083
      Daytime Phone: **************
      E-mail: ***************************
      Ref:18302082 
      Dear ***************************,
      Thank you for notifying us of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know.
      JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.
      We are contacting you regarding the Better Business Bureau complaint filed concerning your recent experience when attempting to return/exchange your merchandise. We apologize for any inconvenience caused to you. We attempted to reach you by phone at ************ but were unable to reach you. After further reviewing your Status account, we show there are a few recent purchases that were made back in September of this year. We understand you no longer have the original receipt from when the purchase was made to make the return/exchange, however, If the transaction was applied to your Status account that is considered proof of purchase and the Store/JD Finish Line can most certainly assist you with your return and or exchange. Also, please note that you must be within the *********************************************************** order for JD Finish Line to assist you with your return/exchange. If you have any further questions or concerns please do not hesitate to contact me back via email or by phone at ***********************. Again, our apologies for the inconvenience. 
      We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you.
      Thank you again for bringing this matter to our attention.
      Sincerely,
      JD Finish Line **************** Department

    • Initial Complaint

      Date:10/20/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have place an order and they stated that it was delivered and post office said that they don't know who received it but marked as delivered to front desk which I do not know where ... and they refused to refund my money or send me my order ... my order number is **********

      Business Response

      Date: 10/22/2022

      JD **************************************************************** ** 46235
      10/20/2022


      *********************************
      190 ********
      *********, ** 07020


      Dear *********************************,


      Thank you for notifying us of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know.  JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.


      We apologize that you have not received your order or a refund. Please allow JD Finish Line ***** business hours to review the order to see what other options may be available. 


      We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you. Thank you again for bringing this matter to our attention.


      Sincerely,

      JD Finish Line **************** Department


    • Initial Complaint

      Date:10/20/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hi, Im calling because I returned 3 items from an order that I did. The items are on the images that I attached. I received an email that only 2 items we received. I returned all is them in the same box. The agent I talked to said only 2 items were in the box I shipped. I find it impossible to believe. Im not stupid, I know I sent 3 items in the box. I attached the return label that was given to me because I had to call to create one a few weeks ago. Whoever processed my return in your facility mishandled or stole my third item. It shouldve been part of my return. I want a full refund. Its obnoxious that I have to go to this extent to get a return for items I sent back. I have bigger life issues I have to handle instead of wasting my time doing this complaint. The person ****** told me she couldnt help me when I called and noted my order/account. Please give me a refund. If you check the weight of the shipped box you will notice that more than 2 items were shipped. 1.9 pounds is more than the 2 items that your employee claimed. Please give me a full refund. Order **********

      Business Response

      Date: 10/22/2022

      JD **************************************************************** ** 46235
      10/20/2022

      ************************************
      2214 ****************
      *******, ** 60639
                                                                                                                                        
      Dear ************************************,


      Thank you for notifying us of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know.  JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.


      After further review, JD Finish Line cannot issue a refund for the Yeezy Slide size ****. You will need to contact *** regarding this matter since you have stated that all three items were given to ***. We do understand that this matter is frustrating.


      We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you.
      Thank you again for bringing this matter to our attention.


      Sincerely,
      JD Finish Line **************** Department


      Customer Answer

      Date: 10/24/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 

      [Provide details of why you are not satisfied with this resolution.]

      Regards,

      ************************************

    • Initial Complaint

      Date:10/18/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 08/28/22 I purchased some addidas running shoes from finishline.com.I thought the return policy was 60 days like addidas,so I have not wear them until a couple of weeks ago.Well,they didn't feel right,so I called finish line because I was well within the return window since the shipping took about 2 weeks to get them.All in all, I may be a couple days over,but they informed me that it is 45 days return,so I asked for a Supervisor and they hung up on me!I have been calling back for a week straight to no avail. I called today and asked for a Supervisor and they said call back in an hour! When I called back,they said Supervisor was in a meeting and would call me back in an hour.No one called back!All I want is a return label.A one time exception is in order because I feel I am within the 45 days or very close since I received the shoes in September.

      Business Response

      Date: 10/22/2022

      JD **************************************************************** ** 46235
      10/20/2022


      *************************
      1620 **************
      ***********, ** 97527
      Daytime Phone: **************
      E-mail: ****************

                                                                                                                                       

      Dear *************************,


      Thank you for notifying ** of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know. JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.


      We attempted to reach you at **************. We were unable to speak with you. We apologize that you are dissatisfied with our service. After reviewing your order, we cannot complete a replacement or a refund due to our 45 day return policy.


      We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you.


      Thank you again for bringing this matter to our attention.


      Sincerely,

      JD Finish Line **************** Department


      Customer Answer

      Date: 10/24/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 

      She lied!No one attempted to call!She is incompetent and rude just like the other Staff! I replied to her email and asked her to really call me,but she never did! I was would like to leave: "BUYER'S BEWARE FEEDBACK" for the BBB community.

      Regards,

      *************************

    • Initial Complaint

      Date:10/17/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been having issues making orders. I had to reach out to customer service. The first agent laughed at the issue I was having. I didnt think anything was funny. The next agent was nice. But gave me the wrong information.

      Business Response

      Date: 10/18/2022

      JD **************************************************************** ** 46235

       10/18/2022

      *********************************
      310 ****************
      *******, ** 63021
      Daytime Phone: **************
      E-mail: *********************

      Dear *********************************,

      Thank you for notifying us of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know.
      JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.


      We apologize for any inconvenience caused to you regarding your attempts to place any orders with JD Finish Line. We attempted to reach you by phone at ************ but did not get an answer. After further review, we show there are a few orders placed in our system under your information. If you are having issues with placing orders we advise that you clear your cookies and history, or possibly try using a different device or browser when placing your orders with JD Finish Line. 


      If you are still having issues once you have cleared your history and cookies, you can either go in-store to place your orders or even contact JD Finish Line **************** at ************** for assistance with placing your orders. Again, our apologies.


      We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you.


      Thank you again for bringing this matter to our attention.


      Sincerely,
      JD Finish Line **************** Department

      Customer Answer

      Date: 10/19/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 

      [Provide details of why you are not satisfied with this resolution.]
      Please call me. Never received a call or a vm message.

      ************
      Regards,

      *********************************


      Business Response

      Date: 10/24/2022

      JD **************************************************************** ** 46235
      10/24/2022

      *********************************
      310 ****************
      *******, ** 63021
      Daytime Phone: **************
      E-mail: *********************
      Ref:18233798 

      Dear *********************************,

      Thank you for notifying us of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know.

      JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.

      We sincerely apologize for any inconvenience caused. Per your request, we tried contacting you by phone at ************ but did not get an answer. At this time, we will advise that you clear your cookies and browser history before placing an order online with JD Finish Line. If the issue persists you can call **************** at ************** for assistance with placing your orders, or go into your local Finish Line Store and a Sales Associate will be more than happy to assist you. Again, our deepest apologies for any inconvenience caused.

      We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you.

      Thank you again for bringing this matter to our attention.

      Sincerely,
      JD Finish Line **************** Department

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