Business Profile

Retail Shoes

The Finish Line, Inc.

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for The Finish Line, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

539 total complaints in the last 3 years.
145 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:09/14/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 08/09/2022 I order Big Kids **************** 6 Basketball shoes order ********** paid $159.00 including task. On 08/17/2022 it was indicated as delivered but I didn't receive the item, and I called and chatted with finish line customer services. I was advised that I could have reshipped or refunded, I asked if I could use different address, but I was advised no and I requested full refund. However, I was advised no refund or can't be reshipped and I asked for expiation why but customer services wasn't able to provide to why.
Business Response
Date: 09/17/2022
JD **************************************************************** ** 46235
9/17/2022

***********************
6137 ************ Unit 13001
**********, ** 22312
Daytime Phone: ***********
E-mail: ***********************

Dear ***********************,

Thank you for notifying us of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know.

JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.

We apologize you did not receive your package or refund and for any inconvenience caused. We attempted to reach you at ************** but did not get an answer. After further review of your order, it has been determined that JD Finish Line cannot process any refunds and or replacements for your order. If you wish to pursue this matter further, we advise that you contact your Financial Institution for further assistance. Again, our deepest apologies.

We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you.

Thank you again for bringing this matter to our attention.

Sincerely,
JD Finish Line **************** Department

Customer Answer
Date: 09/19/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

***********************
Initial Complaint
Date:09/14/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ordered a pair of yeezy 350 on 9/2.Received a shipment on 9/8. When I opened the shipment box, there was a **** yeezy box with a **** of another shoe inside the yeezy box..Still on 9/8, I called customer service and let them know that the shoes inside the box were not the shoes I ordered and asked to send them back for a refund, which I was told I would receive a shipment label for, which I did. 9/14, I called customer service back to ask about the refund and was told They received the shipment and decided to send them BACK to me saying that what they received wasnt a product they sold, so i would not issue a refund. I was told the same thing after speaking with a supervisor. This item was either shipped incorrectly by ****** to finish line and finish line didnt check or somebody swapped shoes between ******, finish line and me and now Im being told I cant get a refund for my item!! I asked if I could get the actual shoe I ordered and was told they were sold out, so that isnt an option. Id like to have the actual **** shoe I purchased or a refund.
Business Response
Date: 09/17/2022
JD **************************************************************** ** 46235
9/17/2022

******************************************************************************************************** 63118
Daytime Phone: **************
E-mail: *********************

Dear ***************************,

Thank you for notifying us of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know.

JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.

We apologize for you receiving the wrong item and for any inconvenience caused to you. We attempted to reach you at ************** but was unable to reach you. After further reviewing your order, it has been determined that the item you received is not one that is sold by JD Finish Line. At this time, we are not able to issue a refund for your purchase.
Due to the product not being one that we don't has on hand or carry, you will have to contact the carrier if you wish to further pursue this matter. Again, our deepest apologies for any inconvenience.

We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you.

Thank you again for bringing this matter to our attention.

Sincerely,
JD Finish Line **************** Department

Customer Answer
Date: 09/20/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I was not offered a refund or the actual product I purchased from the company. No resolution was provided, only a statement giving me the reason they were not taking action on my claim. This is unacceptable.

Regards,

***************************
Initial Complaint
Date:09/14/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My package was said to be delivered to my address and it never got delivered. I filed a complaint with **** and they said the package is lost and to contact finish line for the refund and finish line wont give me my refund or a replacement. I just want what I paid for
Business Response
Date: 09/23/2022
JD **************************************************************** ** 46235
September 22, 2022

********************************************************************************************* 19134
Daytime Phone: **************
E-mail: ************************
Ref:18027817

Dear ***************************,
Thank you for notifying ** of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know.
JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.
We apologize if you have not received orders ********** and **********. We advise that you check with anyone else who lives in the house, around the outside of the house/location, and check with any neighbors. At this time we show that the orders were delivered and are not able to refund or replace them.
We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you.
Thank you again for bringing this matter to our attention.
Sincerely,
JD Finish Line **************** Department
Initial Complaint
Date:09/14/2022
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order for a pair of **** Blazers with a gift card on 8/21/22. The gift card was disposed of following the purchase, as it contained no more funds. The shoes arrived dirty - I spent over an hour on the phone with customer service and was told to send the shoes back and that I would receive a replacement pair for an even exchange. I received an email on 8/30/22 that my return had been received by Finish Line. I received another email on the same day, stating my order had been cancelled. Since I had no way to receive a refund, I called and spent another hour on the phone with customer service. This representative apologized for the mix-up, assured me that she would be ordering the replacement pair of shoes from the warehouse, and that the chance of my order being cancelled again was slim to none. I received an email the next day, stating that my order had been cancelled yet again. I reached out to customer service for a third time via email. A woman named **** responded to me after 2-3 days. She has been arguing with me via email since then. She had repeatedly told me she was issuing a refund, to which I have told her multiple times that I cannot receive a refund due to the gift card the shoes were purchased with no longer existing. She then told me she would send a replacement pair of shoes like I asked for initially, and that the shoes were in fact in stock. After waiting 3 days without hearing anything else, I reached out again to ask for tracking info for the replacement shoes. She replied telling me yet again that a refund was being issued. This has been an ongoing issue with no resolution for 3 weeks. I am out the shoes as well as my money, and want a resolution to this issue as soon as possible.
Business Response
Date: 09/17/2022
JD **************************************************************** ** 46235
9/17/2022

*****************************
3449 ************
********, ** 43026
Daytime Phone: **************
E-mail: ******************

Dear *****************************,

Thank you for notifying us of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know.
JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.

We sincerely apologize for you receiving your product used/dirty, and also for not receiving a refund. We attempted to contact you at ************ but was unable to reach you. After further review of your order, we show there has been a refund processed in the amount of $91.38 on September 12, 2022. The refunded amount will be issued in the form of a check to the address of ***********************************************************. Please allow 5-7 business days to receive the check in the mail. Again, our deepest apologies.

We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you.
Thank you again for bringing this matter to our attention.

Sincerely,
JD Finish Line **************** Department

Customer Answer
Date: 09/19/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I have now spent close to a month waiting on a resolution to an issue that was no fault of my own. I am out $91+ as well as the item I originally purchased. No employee has been able to keep their stories straight and I have been told different things by everyone Ive spoken to. I have stated repeatedly that the resolution to this issue is an even exchange for the item I initially received that was dirty. I was told in writing by a Finish Line employee that the shoes were in stock and I would be receiving an exchange, followed by days of no response after that. When I finally sent another follow-up message to ask for tracking info, I was told a check (one I never asked for and specifically said I did not want) was issued. I was never given any sort of explanation, and the blatant disrespect and lack of motivation to amend the issue has been enough for me to never be a Finish Line customer again. This entire experience has been incredibly disappointing and is still very much unresolved.

Regards,

*****************************
Business Response
Date: 09/26/2022
JD **************************************************************** ** 46235
9/26/2022
*****************************
3449 ************
********, ** 43026
Daytime Phone: **************
E-mail: ******************
Ref:18023824
Dear *****************************,
Thank you for notifying ** of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know.
JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.
We apologize that you are dissatisfied with our service. However, JD Finish Line will not be able to ***** your request for an exchange due to there already has been a refund check issued in the amount of $91.38 on September 12, 2022. Please allow 5 to 7 business days to receive the check in the mail. Our deepest apologies.
We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you.
Thank you again for bringing this matter to our attention.
Sincerely,
JD Finish Line **************** Department

Customer Answer
Date: 09/26/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

While Finish Line has repeatedly reiterated their claim to be committed to the satisfaction of their customers, they have yet to address the issue within this matter. Aside from spending multiple hours on the phone while on hold with customer service, I was out over $90 for over a month while I was putting my time and effort into resolving this issue. Finish line employees. Repeatedly told me conflicting things, made claims that turned out to not be fulfilled and could never seem to get this story straight as everything I was told was inconsistent. I repeatedly told employees that I did not want a check. I was told in writing that I would be receiving a replacement item for the shoes that I ordered. after not being heard from four days I follow back up with Finish Line and was then told nothing could be done because a check was issued. I have been utterly disrespected on multiple occasions, had to wait over a month for any resolution at all, and still no true apology for what I was forced to endure, all over purchasing a pair of shoes. I do not consider this matter resolved. This is the worst customer service I have ever dealt with. ********************** will never receive a dime from me again, and has lost my business.
Initial Complaint
Date:09/13/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I felt obligated to file this complaint due to the unacceptable conditions at the *****, ** store at the ***************************. On NUMEROUS occasions I have gone to the store only to find it closed with a handwritten sign saying they were closed due to no staff. The first time I blew it off but to continually find this location closed on weekends and business hours during the week is crazy. The store is also an absolute mess. I assume they have a stock room, yet the front of the store is filled with 30+ huge boxes thrown up against all the front windows and they never move! The staff must all be new because none of them know what they are doing. ****** (Manager) didn't know how to do my buy online/pick up in store order so had to write all my info down on a post it note for someone else to do days later. Just what I want, my info laying around! A different day I wanted to return my shoes due to size and guess what, the store was closed again! I went back another day and ****** didn't know how to do a refund even though I had my confirmation. I actually waited 10 mins to even speak to ****** because she talked for 10 minutes on the phone to some superior of hers trying to plan the staff working schedule for the next few days. How about help the customer waiting in front of you and save schedule planning for when customers are not waiting to be helped?! Then, when she finally did help me, ****** said she didnt know how to refund me for an online purchase and couldn't even do in store credit because they didn't have any gift cards. WHAT? I had my email confirmation why cant you refund me? I dont want instore credit because I will never shop at Finish Line again. ****** sends me to the ***************** location only for them to tell me I had to return by mail. WHAT? That's not what the website says. So many wasted trips to closed stores with incompetent people. What an inconvenience. I will never shop Finish Line again. Refund my mailed return.
Business Response
Date: 09/17/2022
JD **************************************************************** ** 46235
9/17/2022

*****************************
14708 **************
*********, ** 55068
Daytime Phone: **************
E-mail: *************************

Dear *****************************,

Thank you for notifying us of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know.
JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.

We sincerely apologize you have had issues with completing your return and for any inconvenience caused to you. We attempted to contact you at ************ but was unable to reach you. After further reviewing your order, we show that we received your return on September 14, 2022 via **** A refund has been processed in the amount of $160.00 as of September 16, 2022. Please allow 3-5 business days for the funds to post to your account from the processed date. Again, our deepest apologies for the inconvenience.

We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you.
Thank you again for bringing this matter to our attention.

Sincerely,
JD Finish Line **************** Department

Customer Answer
Date: 09/19/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me.

Regards,
*****************************
Initial Complaint
Date:09/13/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Placed an order #********** October 31, 2021 and paid $221.91 for a pair of **** tennis shoes that were delivered the middle of November. 2 Months ago shoes started failing and locking and release system was not working anymore. Sent them back to **** claim#******** and they informed me last week that warranty was not valid anymore because shoes were more than 2 years old even though it was considered a manufactures defect, and that I will need to go back to finish line. I called customer support at ********************** and informed them that it was not my fault that they were selling old shoes at a full price not disclosing that full warranty was not in effect. I informed customer service that I needed for them to contact **** or be responsible for a pair of shoes that I could not wear anymore because I cannot release the lock and they were so tight on my feet. **** informed me that she will escalate the case and management was calling me back which they never did. I feel a pair of shoes less than 1 year old should be still have warranty and is not my responsibility that finish line is selling old shoes without warranty at a full price. Need exchange, full refund or repair of the shoe.
Business Response
Date: 09/16/2022
JD **************************************************************** ** 46235
September 16, 2022

*****************************
1314 ************
*****, ** 75002
Daytime Phone: **************
E-mail: *************************
Ref:18021101

Dear *****************************,
Thank you for notifying ** of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know.
JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.
We apologize the shoes are not holding up which were purchased on 10/31/21 under order #**********. JD Finish Line has a return policy of 45 days in original unworn condition. Unfortunately, we will not be able to assist you with a refund or a replacement.
We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you.
Thank you again for bringing this matter to our attention.
Sincerely,
JD Finish Line **************** Department

Customer Answer
Date: 09/19/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I should not be responsible for the business decision of finish line to sell shoes that are not going to comply with the warranty terms that **** has, I will understand business not been responsible if shoes were more than 1 year old, but when problem started shoes were 9 months old. I am willing for them to fix the shoes I do not want new shoes I just want them to work. Finish line is an authorized retailer of **** and should protect customer according to terms of any warranty.

Regards,

*****************************
Initial Complaint
Date:09/13/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Sunday September 11 around 5:43 I was at finish line with my boyfriend so we can get the matching shoes we wanted which was 8 pairs . I was approached by random females that I dont know asking what my name is I told them then I said why whats up , as that happen no one said a word the worker ran up didnt let me purchase my shoes and kicks me out yet turns around to the other girls laughing and asking what happen because theyre black and Im the only white person in there and my boyfriend who just walked up to me because he saw a man running and yelling at me for nothing so I wasnt able to buy my shoes and he told me they dont sell Nikes when they were in my face and I was saying bring me all three of those ! I want a 500$ gift card and apology from the manager to resolve this issue otherwise I can go back in there and make a huge scene in front of all their customers like he did to me but the girls werent even purchasing anything and approached me so he could have made them leave instead - racism to its fullest I manage four stores I never once did that to any customer even if they stole from my stores ! Finish line September 5:43 pm check your cameras in saint ***** ********* macys
Business Response
Date: 09/14/2022
JD **************************************************************** ** 46235
September 14, 2022

****** *****
4106 ****************
***********, ** 63125
Daytime Phone: **************
E-mail: *********************
Ref:18020883

Dear ****** *****,
Thank you for notifying ** of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know.
JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.
We appreciate your time today in speaking with ** regarding this matter at the ***************** Macys located at ***********************************************************************. As discussed, the Stores Operations Team would be made aware of your complaint and along with a call back request to your phone number of **************.
We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you.
Thank you again for bringing this matter to our attention.
Sincerely,
JD Finish Line **************** Department

Customer Answer
Date: 09/15/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. They didnt dispute or resolve the issue

Regards,
****** *****
Customer Answer
Date: 09/15/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]
I am not satisfied with a email I never received a call to fix the problem! Clearly they dont care about anyones safety neither that email and words mean nothing to me the actions that happened do and its racism !!!
I want a gift card but I will not go to that location again in my life
Regards,

****** *****
Initial Complaint
Date:09/12/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 8/18/22, I spent $210 on two (2) pairs of shoes from Finishline.com. Order #**********. They never arrived. I called customer service on 8/27/22, and was told a refund would be issued to me within 3-5 business days. No refund was issued. When I called back over 2 weeks later, I was told that no refund would be issued because **** reported the item delivered. It was not delivered to me. I am appalled and offended that Finishline is refusing to refund my money.
Business Response
Date: 09/14/2022
JD **************************************************************** ** 46235
9/14/2022

***************************
707 ******************
*********, ** 21218
Daytime Phone: **************
E-mail: ****************
Ref:18017197

Dear ***************************,

Thank you for notifying us of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know.

JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.

We apologize you have not received your package or your refund and for any inconvenience caused to you. We attempted to reach you at ************ but did not get an answer. After further reviewing your order, we show there has been a refund processed in the amount of $150.00 on September 14, 2022. At this time, we advise that you allow 3-5 business days for the funds to post to your account from the processed date. Again, our deepest apologies.

We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you.

Thank you again for bringing this matter to our attention.

Sincerely,
JD Finish Line **************** Department
Initial Complaint
Date:09/12/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Bought shoes for a gift, the shoes are Separating / Defective on the bottom ********************************************************************************** refund, stating that its against store policy to accept for return unsaleable shoes, Mr. ************************* Store manager states that is Finish Line and ****** policy that they not to accept any shoes they can not resell defective or not.Store # *** ************ ************************* Store manager ************************* area manager.
Business Response
Date: 09/17/2022
JD **************************************************************** ** 46235
September 16, 2022

*************************
7448 ***************
**********, ** 33467
Daytime Phone: **************
E-mail: *****************

Dear *************************,

Thank you for notifying ** of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know.
JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.

JD Finish Line has a return policy of 45 days in original unworn condition. Unfortunately, we will not be able to assist you with a refund or a replacement. Please contact the manufacturer for further assistance.

We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you.

Thank you again for bringing this matter to our attention.
Sincerely,
JD Finish Line **************** Department
Initial Complaint
Date:09/12/2022
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
July 31,2022 I purchased elephant desert Jordans they never arrived Ive been told ** getting refunded for weeks now the representatives just lie and say my refund was processed please wait 5 business days 5 business days pass I call they tell me to wait 5 more its absolutely ridiculous this company has trained their representatives to lie instead of resolving your issue
Business Response
Date: 09/13/2022
JD **************************************************************** ** 46235
9/12/2022
*****************************
22 ******************* Brooklyn ** 11237
Brooklyn, ** 11237
Daytime Phone: **************
E-mail: **********************
Ref:18011968
Dear *****************************,
Thank you for notifying us of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know.
JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.
We sincerely apologize you did not receive your refund and for any inconvenience caused to you. We attempted to contact you at ************ but did not get an answer. After further reviewing, we show that a refund was processed on August 23, 2022, in the amount of $163.31, however, the refund was unsuccessful in being processed to your PayPal account. At this time, there has been another request submitted for your refund to be processed. Once the refund is processed please allow 3-5 business days for the funds to post to your account. Again, our deepest apologies.
We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you.
Thank you again for bringing this matter to our attention.
Sincerely,
JD Finish Line **************** Department

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The Finish Line, Inc. is NOT a BBB Accredited Business.