Business Profile

Retail Shoes

The Finish Line, Inc.

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for The Finish Line, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

539 total complaints in the last 3 years.
144 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:01/09/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received 1 shoe out of a pair. I called the company and sent back the shoe as directed. I was told I would receive a refund. The company received the one shoes on 12/17/24 and I have yet to receive the return for the product.
Business Response
Date: 01/13/2025
JD Finish Line
**************************;
************, IN 46235
January 11, 2025

***** *****
************************
*********, *******; 93536
Daytime Phone: **************
E-mail: ******************
                                                                                                                                    Ref:22792554

Dear ***** *****,
Thank you for notifying us of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, we need to know.
JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.
On January 11, 2024, we left a voicemail at ************** and emailed ****************** concerning order 5268233472.
Per our correspondence on January 11, 2024, you acknowledged that your financial institution is processing the refund of $110.25 to your account.
We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope you continue to provide us with opportunities to serve you.
Thank you again for bringing this matter to our attention.
Sincerely,
JD Finish ********************* Department
Initial Complaint
Date:01/08/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 12/2/24 I was trying to place an order on Finish Line website, and the website was having issues... I did end up placing an order on 12/2/24 for a pair of gym shoes that I was trying to order for a present, however it ended up getting placed for 2 of the same pair of shoes. The order number is ********** for reference. I did also use a gift card at check out and once again the website was having more issues and would not let me enter the amount of my gift card (there was no place to do this) just kept bringing up different values every time I tried to re-enter the gift card number. Since it was late and customer service was closed, I placed the order and figured I would call customer service the next day to get it fixed. So, I did call customer service the next day and they were no help. After wasting over an hour, almost 2, with being put on hold and transferred all around I was told that there was nothing that they could do to help. I wasn't happy with this response because it made entirely no sense to me as to why they couldn't cancel one pair of shoes and apply the remaining balance of my gift card to my order. My only option at this point was to escalate it. This is the beginning of the complaint full details in attachments
Business Response
Date: 01/15/2025
JD Finish Line
**************************;
************, IN 46235
January 11, 2025

******* *****
*****************
Liberty Twp, *******; 45011
Daytime Phone: ************
E-mail: *********************************
Ref:22786376

Dear ******* *****,

Thank you for notifying us of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, we need to know.

JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.

On January 11, 2024, a voicemail was left at ************, and we sent an email to *********************************. We apologize for the frustration caused while placing order **********. Due to the order shipping from our warehouse, we could not remove a pair of duplicate shoes from the package. We can email you a free return shipping label for a refund, or if you prefer, you may take these to a local store. The closest stores to your zip code ***** are JD Sports at the ********************** in ******, **, and ***************** in *******

We want to help resolve this matter and look forward to hearing from you.

We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope you continue to provide us with opportunities to serve you.

Thank you again for bringing this matter to our attention.

Sincerely,
JD Finish ********************* Department
Initial Complaint
Date:01/07/2025
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered 2 pairs of men shoes on 12/15/24, In return i received 1 pair of youth shoes i never ordered. I knew something was wrong when i saw 1 small box instead of a big package. What was inside was the wrong pair of shoes and another mans order # address, email and phone number from a different state. I called customer service asap as these shoes were christmas presents, i was told to mail the wrong item back. I followed what i was told and mailed them back through jd sports on 12/21/24. They were delivered on 12/30/24 I received email saying my return was delivered and working on refund. I keep calling and never get an answer, i was told this was escalated. Today 01/07/2025 i called again and was told they would have to submit another refund form? I do not understand why, they are not explaining anything to me even after i keep asking for a supervisor, they just place me on hold and hang up on me. This is the worst customer service *** ever received from a company. Ruined Christmas for me and im out of almost $330.00!! All i did was trust this company with my business. I dont know what to do! Please help me resolve this. I just got hung up on again waiting for a supervisor.
Business Response
Date: 01/10/2025
JD Finish Line
**************************;
************, IN 46235
January 9, 2025

****** ********
**************************************
Daytime Phone: **************
E-mail: ***************************************

Ref: 22778952

Dear ****** ********,

Thank you for notifying us of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, we need to know.

JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.

I am reaching out via email after speaking with you at ************** on January 9, 2025 concerning the Better Business Bureau complaint filed for the refund due for the receipt and return of the wrong item/order. I apologize you received a misshipment and not the items you ordered. After reviewing the order **********, I found that the refund in the amount of $326.97 was processed back to your Master Card ending with 9299 on January 7, 2025. Please allow 3-5 business days for the refund to post.

We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope you continue to provide us with opportunities to serve you.

Thank you again for bringing this matter to our attention.

Sincerely,
JD Finish ********************* Department

Customer Answer
Date: 01/10/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me.

Regards,
****** ********
Initial Complaint
Date:01/06/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed several orders on Finish Line website but there is something wrong with the them. For order **********, I ordered 3 pairs of shoes but I only received 2 pairs.For order **********, I ordered 5 pairs of shoes but all of them were never delivered.For order **********, I ordered 5 pairs of shoes but one of them was never delivered.For order **********, I ordered 5 pairs of shoes but one of them was never delivered.For order **********, I ordered 5 pairs of shoes but one of them was never delivered.For order **********, I ordered 5 pairs of shoes but one of them was never delivered.For order **********, I ordered 5 pairs of shoes but all of them were never delivered.For order **********, I ordered 5 pairs of shoes but all of them were never delivered.For order **********, I ordered 5 pairs of shoes but two of them were never delivered.For order **********, I ordered 5 pairs of shoes but one of them were never delivered.For order **********, I ordered 5 pairs of shoes but two of them were never delivered.For order **********, I ordered 5 pairs of shoes but one of them were never delivered.For order **********, I ordered 5 pairs of shoes but one of them were never delivered.For order **********, I ordered 5 pairs of shoes but one of them were never delivered.For order **********, I ordered 5 pairs of shoes but three of them were never delivered.For order **********, I ordered 5 pairs of shoes but three of them were never delivered.For order **********, I ordered 5 pairs of shoes but two of them were never delivered. I am very anxious. I need electronic gift cards to the order emails as the refund of all of shoes that I never received.
Customer Answer
Date: 01/10/2025
My first name is **** and last name is ****.
Business Response
Date: 01/18/2025
JD Finish Line
**************************;
************, IN 46235
January 16, 2025

Lcgg Lcgg
**************************************
************************
Daytime Phone: **************
E-mail: ****************
                                                                                                                                 Ref: 22772299
Dear Lcgg Lcgg,
Thank you for notifying us of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, we need to know.
JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.
On January 16, 2024, an email was sent to **************** requesting confirmation of the email address to which the electronic gift cards would need to be sent. Per your response, the gift card refunds for the orders below will be sent to their corresponding email. The amounts and dates requested are referenced with the order number. Please allow 5-7 business days to process and deliver the electronic gift cards to your emails.
5275201183 - $252.00 The refund was requested on 01/14/25
5275633107 - $50.40 The refund was requested on 01/15/25
5275669201 - $100.80 The refund was requested on 01/16/25
5276000376 - $50.40 The refund was requested on 01/16/25
5278128211 - $252.00 The refund was requested on 01/16/25
5278167362 - $252.00 The refund was requested on 01/13 /25
5282322407 - $50.40 The refund was requested on 01/16/25
5286020556 - $100.80 The refund was requested on 01/16/25
5287569917 - $50.40 The refund was requested on 01/16/25
5287576114 - $50.40 The refund was requested on 01/16/25
5289231142 - $51.00 The refund was requested on 01/16/25
5289560512 - $153.00 The refund was requested on 01/13 /25
5289588653 - $153.00 The refund was requested on 01/16/25
Our records show that the orders below were delivered. In addition, the shipment weight provided by *** tracking corresponds with the number of items in each shipment. For these orders, please contact the freight forwarding company for additional assistance.
5283850414 - *** tracking number 1Z86E5W90300193817 contained three items weighing 7.80 lbs and was delivered on 12/04/24.
5275958843 - *** tracking number 1ZV91R260320149251 contained four items weighing 9.7 lbs and was delivered on 12/04/24.
5282075788 - *** tracking numbers 1Z4760W0YW00150221 contained one item weighing 2.2 lbs was delivered on 12/06/25; 1ZAC32470320016750 contained three items weighing 7.2 lbs was delivered on 12/06/25; 1Z5XX264YW00172681 contained one item weighing 2.2 lbs was delivered on 12/04/25.
5292449573, 1Z3X2V380320136107 contained three items weighing 7.7 lbs and was delivered on 12/09/25.
We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope you continue to provide us with opportunities to serve you.
Thank you again for bringing this matter to our attention.
Sincerely,
JD Finish ********************* Department

Customer Answer
Date: 01/24/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]
I still didn't get any refund for these orders.
Regards,

Lcgg Lcgg
Business Response
Date: 01/24/2025
JD Finish Line
**************************;
************, IN 46235
January 24, 2025

Lcgg Lcgg
**************************************************************************
Daytime Phone: **************
E-mail: **********************

Ref: 22772299
Dear Lcgg Lcgg,

Thank you for notifying us of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, we need to know.

JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.

On January 14, 2025, JD Finish Line received confirmation from you that the gift card refunds were to be sent to the email address listed on each order. On January 24, 2024, JD Finish Line emailed ***************** confirming when the gift cards were emailed and each corresponding email address. Please review your inboxes or spam folders for each email address.

The gift cards for the two orders below were emailed to you on 01/14/25;
5278167362 - $252.00 - **************************
5289560512 - $153.00 - ***************************

The gift cards for the eleven orders below were sent on 1/24/25;
5275201183 - $252.00 - ****************************
5275633107 - $50.40 - ****************************
5275669201 - $100.80 - *****************************
5276000376 - $50.40 - *****************************
5278128211 - $252.00 - *****************************
5282322407 - $50.40 - **************************
5286020556 - $100.80 - ***************************
5287569917 - $50.40 - *****************************
5287576114 - $50.40 - ****************************
5289231142 - $51.00 - ******************************
5289588653 - $153.00 - ***************************
We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope you continue to provide us with opportunities to serve you.

Thank you again for bringing this matter to our attention.

Sincerely,
JD Finish ********************* Department
Initial Complaint
Date:01/03/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered some shoes and they we're supposed to be delivered on the 24th of December ***************************************************************************************************************************************************** a refund i emailed them to check the status on January 3rd and now they telling me that they not going give me a refund
Business Response
Date: 01/04/2025
JD Finish Line
**************************;
************, IN 46235
January 4, 2025

******* ***
IN 46239
Daytime Phone: **************
E-mail: *******************************

Ref: 22761408

Dear ******* ***,

Thank you for notifying us of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, we need to know.

JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.

I am reaching out via email after contacting you at ************** concerning the Better Business Bureau complaint filed for the order not received that showed delivered on Tuesday, December 24 at 6:50 A.M. and Left with individual according to the **** tracking number **************************. We sincerely apologize for any inconvenience this may cause you. As our valued customer, to make this up to you, we have issued a refund on January 4, 2025 amounting to $224.70 credited back to your Afterpay account. Please allow 4-6 business days for refund.

We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope you continue to provide us with opportunities to serve you.

Thank you again for bringing this matter to our attention.

Sincerely,
JD Finish ********************************
Customer Answer
Date: 01/06/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me.

Regards,
******* ***
Initial Complaint
Date:01/02/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered three pairs of shoes as a Christmas present on 12/20/24 which on their website it stated to place orders no later than 12/22/24 for guaranteed delivery by 12/24/24. I still have yet to receive them, when I look the information up on the website it still says being processed. Numerous calls and emails to the company and all I get is the order is still in process or most of the calls end up with being hung up on when they say they are researching the issues and place me on hold then they hang up. I have now requested to cancel the order and be refunded in full and now they say they have to get back to me as they are really busy, so they have my money and no resolution of me getting my items or a refund.
Business Response
Date: 01/09/2025
JD Finish Line
**************************;
************, IN 46235
January 4, 2025

***** *****
*****************
*********, *******; 50322
Daytime Phone: **************
E-mail: *********************

Ref: 22758388

Dear ***** *****,

Thank you for notifying us of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, we need to know.

JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.

On January 4, 2025, a voicemail message was left at **************, and an email was sent to ********************* concerning the Better Business Bureau complaint filed for order **********. We apologize for the canceled order and understand how frustrating this must have been for you. We contacted Afterpay and requested that the pending hold be released from your account. Please allow 3-5 business days for Afterpay to process any adjustments to the account.

We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope you continue to provide us with opportunities to serve you.

Thank you again for bringing this matter to our attention.

Sincerely,
JD Finish ********************* Department
Initial Complaint
Date:12/31/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 10/8/24 I placed an online order for some red & white Nikes. Upon receipt, the red was more orange than I had wanted so I returned them. Theres no store locally so I mailed them in, after having to request an emailed label since their online return system wasnt working for me. On 10/22/24 I sent the shoes back, on 10/29/24 they received them. After several weeks and no refund, I emailed asking for an update. They confirmed the return was received on 10/29/24 and were asking internally for an update. It is 12/30 and I still have not received a refund after countless emails and calls. I keep getting the same generic response and Im no longer sure what to do. I will never buy from them again and I hope to eventually get my money back.
Business Response
Date: 01/03/2025
JD Finish Line
**************************;
************, IN 46235
January 2, 2025

******* *****
*****************
*********, *******; 98682
Daytime Phone: **************
E-mail: *************************
                                                                                                                                    Ref:22749479
Dear ******* *****,
Thank you for notifying us of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, we need to know.
JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.
On January 2, 2025, a voicemail was left at ************, and we sent an email to ************************* concerning order **********. We released the refund of $76.87 to your Klarna account on January 2, 2025. Per their terms and conditions, ****** may take 4-6 business days to process this refund.
We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope you continue to provide us with opportunities to serve you.
Thank you again for bringing this matter to our attention.
Sincerely,
JD Finish ********************* Department

Customer Answer
Date: 01/03/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me.

Regards,
******* *****
Initial Complaint
Date:12/28/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Placed order for shoes on dec 13 never received package or refund even though I emailed them and they said they would refund on dec 18. Its been 10 days now since I received email for refund and still Nothing its been 15 days without any resolution would just like refund so I can purchase elsewhere.
Business Response
Date: 01/01/2025
JD Finish Line
***********************************************************
December 31, 2024

*****************
************
******, MT 59034
Daytime Phone: **************
E-mail: ***********************

Ref: 22741017

Dear *****************,

Thank you for notifying us of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know.

JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.

On December 31, 2024, we attempted to reach out at the provided phone number ************** but could not speak with you. We then sent an email to *********************** regarding the missing shipment for your order **********. Our records indicate that a refund of $75.00 was released to your **** ending with 3504 on December 31, 2024. Please know that the time frame is 3 to 5 business days, excluding weekends and holidays. You should see this no later than January 8, 2024. If you have any questions, please respond to the email that was sent.

We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you.

Thank you again for bringing this matter to our attention.

Sincerely,
JD Finish ********************* Department

Customer Answer
Date: 01/02/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me.

Regards,
**** ****
Initial Complaint
Date:12/27/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been dealing with a refund issue with this order for almost two months now. Initially, I ordered two pairs of shoes. I only received one pair. Finish Line issued me a prompt refund for the first pair. I then returned the second pair that I DID receive. Finish ****************** sent me an email with a return label via ***** with tracking. The shoes were returned to Finish Line on Monday 11/11/2024 at 11:10am and signed for by *. *****. On November 15th, I filed a claim with my bank, as I was not getting refunded, confirmation of refund or receipt from Finish Line. Mid-December my bank reached out letting me know that Finish Line submitted documentation and to give them a call. I gave Finish Line a call, who informed me that they would be happy to refund me, but I needed to close my dispute first. I called on December 15, 2024 to my bank and closed the dispute. I informed Finish Line of this and the chargeback was reversed on December 17th, 2024, showing that I had a REVERSAL in my account and the money was taken back out ($117.70). I submitted this documentation to Finish Line. I have over fifteen email responses from **************** that all state that there is nothing they can do because a chargeback was filed. I have literally attached the documentation, as of this morning, 11 times. I will attach it a 12th time, to this letter. I am not sure if it is incompetence in the representatives, or if there is a deeper issue going on with Finish Line, but this is obviously against Consumer Protection laws. The shoes were returned, within Finish Lines policy, it is my right as a consumer to file a chargeback, and a chargeback does not negate the ability to receive a refund. Especially, once closed.
Business Response
Date: 01/01/2025
JD Finish Line
***********************************************************
December 31, 2024

****** *******
*****************
*******, IN 46320
Daytime Phone: ************
E-mail: ************************
Ref: 22735396

Dear ****** *******,
Thank you for notifying us of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know.
JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.
On December 31, 2024, we attempted to reach out at the provided phone number ************** but could not speak with you. Therefore we sent an email to ************************ regarding the refund for your return of order **********. Our records indicate that a refund of $117.70 was released to your **** ending with 5814 on December 31, 2024. Please know that the time frame is 3 to 5 business days, excluding weekends and holidays. You should see this no later than January 8, 2024. If you have any questions, please respond to the email that was sent.
We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you.
Thank you again for bringing this matter to our attention.
Sincerely,
JD Finish ********************* Department

JD ********************** Line
***********************************************************
December 31, 2024

****** *******
*****************
*******, IN 46320
Daytime Phone: ************
E-mail: ************************

Ref: 22735396

Dear ****** *******,

Thank you for notifying us of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know.

JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.

On December 31, 2024, we attempted to reach out at the provided phone number ************** but could not speak with you. Therefore, we sent an email to ************************ regarding the refund for your return of order **********. Our records indicate that a refund of $117.70 was released to your **** ending with 5814 on December 31, 2024. Please know that the time frame is 3 to 5 business days, excluding weekends and holidays. You should see this no later than January 8, 2024. If you have any questions, please respond to the email that was sent.

We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you.

Thank you again for bringing this matter to our attention.

Sincerely,
JD Finish ********************* Department

Customer Answer
Date: 01/13/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]
Hello,

I missed this response. My apologies. Finish line has still not provided a refund.

Best,
Karley

Business Response
Date: 01/15/2025
JD Finish Line
*********************
************, IN 46235
January 14, 2025

****** *******
*****************
*******, IN 46320
Daytime Phone: ************
E-mail: ************************

Ref: 22735396

Dear ****** *******,

Thank you for notifying us of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and it is essential for us to know when you feel that it fails to meet your expectations.

JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.

On January 14, 2025, we left a voicemail at the provided phone number ************** and sent an email to ************************ regarding the refund for order **********.

Our records show that a refund of $117.70 was posted to your financial institution for **** 5814 on January 10, 2025. Please ask the bank when they will post this to your account. If you have any questions, please respond to the email that was sent.

We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope you continue to provide us with opportunities to serve you.

Thank you again for bringing this matter to our attention.

Sincerely,
JD Finish ********************* Department
Initial Complaint
Date:12/23/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered THE Christmas present for my son, and 6 DAYS later, 2 days after they stated it would likely arrive. they contacted me to let me know that they don't have the shoes anymore. I have not received a refund, and my son will not receive a present. It is 12/23 - a day before Christmas. I don't have the money, or the shoes. and nothing is coming. I waited on customer service for over half an hour to speak to someone, then was put on hold indefinitely for over 30 more minutes, then no one came back but they hung up. I will not shop at Finish Line and definitely do not recommend. ************** no resolution.
Business Response
Date: 12/27/2024
JD Finish Line
**************************;
************, IN 46235
December 26, 2024

****** *******
****************
******, *******; 60432
Daytime Phone: ***********
E-mail: ****************************

Ref: 22724015

Dear ****** *******,

Thank you for notifying us of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, we need to know.

JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.

I am reaching out via email after contacting you and leaving a voice message on December 26, 2024 at ************ concerning the Better Business Bureau complaint filed for the refund on a canceled order ********** on December 23, 2024. I do apologize that your order was cancelled due to no inventory. JD Finish Line does not settle / charge your account until the order is shipped. Any authorized amount will only appear pending by your bank for 24 to 72 business hours. After 72 business hours, if the amount still appears held by your bank, please contact your bank to see how long it takes them to release pending holds. We appreciate your patronage and thank you for your business.

We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope you continue to provide us with opportunities to serve you.

Thank you again for bringing this matter to our attention.

Sincerely,
JD Finish ********************************

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The Finish Line, Inc. is NOT a BBB Accredited Business.