Business Profile

Retail Shoes

The Finish Line, Inc.

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for The Finish Line, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

539 total complaints in the last 3 years.
144 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/23/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order with these guys and they stole my money in my shoes from out the store in ********, ************** I placed the order on 12/17/2024 paid for the two day shipping and now its 12/23 2024 still havent not got my order order number:********** people do not order from this place. This place is a high rip off. They take your money and also they will take your shoes.
Business Response
Date: 12/30/2024
JD Finish Line
*********************
************, IN 46235
December 28, 2024

Destane *******
*************************
*********, *******; 28227
Daytime Phone: **************
E-mail: *************************************

Ref: 22722253

Dear Destane *******,

Thank you for notifying us of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know.

JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.

We apologize that you did not receive your order #**********. On December 28, 2024, we reached out to you at the provided phone number **************. It was confirmed that your refund request was submitted on December 26, 2024. Normally, it can take 3 business days for review and processing. Today is the second business day. Please allow an additional 24 hours for review. If approved, a refund of $271.33 will be credited to your AfterPay account within 3 to 5 business days. If have any questions, please respond to the email that was sent to *************************************.

We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you.

Thank you again for bringing this matter to our attention.

Sincerely,
JD Finish ********************* Department

Customer Answer
Date: 12/30/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below. I DID'NT GET MY MONEY BACK ON MY ACCOUNT

[Provide details of why you are not satisfied with this resolution.]

Regards,

Destane *******
Business Response
Date: 01/04/2025
JD Finish Line
**************************;
************, IN 46235
January 4, 2025

Destane *******
*************************
*********, *******; 28227
Daytime Phone: **************
E-mail: *************************************
                                                                                                                                    Ref: 22722253
Dear Destane *******,
Thank you for notifying us of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, we need to know.
JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.
I am reaching out via email after contacting you at ************** concerning the Better Business Bureau complaint filed for the order not received that showed delivered on Monday, December 23, 2024 according to the *** tracking number 1Z5AT8250300237903. We sincerely apologize for any inconvenience this may cause you. As our valued customer, to make this up to you, we have issued a refund on December 30th, 2024 amounting to $248.34 credited back to your Afterpay account. The shipping fee of $22.99 was refunded back on December 26th, 2024. Total refund $271.33. Please allow 4-6 business days for refund.
We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope you continue to provide us with opportunities to serve you.
Thank you again for bringing this matter to our attention.
Sincerely,
JD Finish ********************* Department
Customer Answer
Date: 01/06/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Yeah, this issue has not addressed the matter, receive my refund of the money that I was promised that post them and coming back. Also, send you a copy of Apple Pay. Im still paying yall guys for a shoe that I have not received so this matter has not been resolved.
[Provide details of why you are not satisfied with this resolution.]

Regards,

Destane *******
Business Response
Date: 01/09/2025
JD Finish Line
**************************;
************, IN 46235
January 9, 2025

Destane *******
*************************
*********, *******; 28227
Daytime Phone: **************
E-mail: *************************************

Ref: 22722253

Dear Destane *******,

Thank you for notifying us of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, we need to know.

JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.

I am reaching out via email after attempting to contact you at ************** concerning the Better Business Bureau complaint filed for the order not received that was delivered on Monday, December 23, 2024, according to the *** tracking number 1Z5AT8250300237903. We sincerely apologize for any inconvenience this may cause you. As our valued customer, to make this up to you, we have issued a full refund with Afterpay Order# ************. On December 26, 2024, a refund was processed for $22.99 (shipping fee), and on January 6, 2025, for $248.34. Please allow 4-6 business days for the last refund to post and reflected in your account.

We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope you continue to provide us with opportunities to serve you.

Thank you again for bringing this matter to our attention.

Sincerely,
JD Finish ********************* Department
Initial Complaint
Date:12/20/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order with Finish Line on December 3, 2024 for a pair of boots. The order arrived on Monday, December 9th- it was the wrong pair of boots, and the wrong color. I called customer service on Friday, December 13th. The representative I spoke with created an expedited replacement order and said I'd receive my order promptly. It has been one week since the representative placed my replacement order, and there has been no fulfillment, and there is no tracking information available. I have called customer service multiple times, and after 15 minutes on hold, the call drops every time. I have also sent four emails with no resolution, and chatted with one representative who ended my chat prematurely. I now am approaching Christmas with no boots, that I ordered three weeks ago. No one at Finish Line will assist me in getting the boots here promptly as promised. I don't know what else to do at this point.
Business Response
Date: 01/01/2025

IL 60656
Daytime Phone: **************
E-mail: *************************

Ref: 22716270

Dear ******* ********,

Thank you for notifying us of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know.

JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.

We apologize that you received the wrong item for your order #**********. On December 28, 2024, we attempted to reach out at the provided phone number ************** but could not speak with you. We then sent an email containing additional return instructions to ***************** Once we receive the returned item, please allow 5 to 7 business days for review. If your return is approved, a refund of $135.14 will be credited to your ****** account within 3 to 5 business days. For a quicker resolution, you may also return to a JD Finish Line store location. Weve located a store near you in *******************. It is on **************************************

We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you.

Thank you again for bringing this matter to our attention.

Sincerely,
JD Finish ********************* Department
Initial Complaint
Date:12/20/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a Jogging Suit for my ************************************************** 3 pair of adidas children's sneakers. I called they emailed me a shipping label and said send them back and we will send you the suit. I did that. They are saying they never got the Sneakers and They never sent the suit to me. I called ***** and they said the number on the tracking label is invalid. I told Finish line this on the phone and on email. The answer I keep getting is So sorry. Nothing about giving me my grandsons jogging suit. I have attached a copy of the actual label they sent me and which ***** says is invalid. I am at a loss.
Business Response
Date: 12/24/2024
JD Finish Line
**************************;
************, IN 46235
December 24, 2024

******** ****
***************
********************, *******; 19053
Daytime Phone: **************
E-mail: ******************************

Ref: 22713305

Dear ******** ****,

Thank you for notifying us of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, we need to know.

JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.

I am reaching out via email after leaving you a voice message at ************** on December 24, 2024, concerning the Better Business Bureau complaint filed for receiving 3 pair of Adidas children's sneakers instead of the items ordered NF0A8AJP 030 SMALL and NF0A8AJM 030 SMALL After further review of the mis shipment, the items you ordered and paid for are being shipped to you. Your replacement order number is X589981809. The **** tracking number is 1ZX397W90220133722, your order will ship with Rush 2 business day delivery. You will receive tracking updates to your email.

We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope you continue to provide us with opportunities to serve you.

Thank you again for bringing this matter to our attention.

Sincerely,

JD Finish ********************* Department
Initial Complaint
Date:12/17/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased shoes 8/7/2024 at ************ location 0136 in *********. Went to return shoes and physical location had closed, phoned Finish Line Corporate and they instructed me to mail the shoes and they provided return shipping label and would receive refund. Shipped shoes back to them-brand new and never worn, they confirmed receipt of shoes 10/2/2024 and noted that I would recieve the check in 5-7 days. I have since called them 8 times and been on the phone for hours to check on status of refund and have been told the check was mailed and later that I would need the transaction number. I have requested either a refund or the return of the . Repeated told I would hear back with email or phone number. Last spoke with them 12/16 x4 and spoke with manager ******.
Business Response
Date: 12/24/2024
JD Finish Line
**************************;
************, IN 46235
December 23, 2024

***** ******
****************************************************************************; 40444
Daytime Phone: **************
E-mail: ************************

Ref:22695538

Dear ***** ******,

Thank you for notifying us of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, we need to know.

JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.

We are sorry that you have not been promptly refunded for your return. We communicated with you via your email address, ****************** on December 18th,19th, and 20th, 2024, concerning the return of your in-store purchase and your refund. Your refund of $116.60 to your **** 4082 is being processed and should be posted within 3-5 business days. We will follow up with you after the 5th business day.

We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope you continue to provide us with opportunities to serve you.

Thank you again for bringing this matter to our attention.

Sincerely,
JD Finish ********************* Department

Customer Answer
Date: 12/31/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me.

Regards,
***** ******
Initial Complaint
Date:12/16/2024
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order on Dec 8, 2024 with a delivery date of 12-14-24. When my order did not arrive, I checked the tracking information which keeps saying "Awaiting carrier pick up". I tried to chat online with customer service and nothing ever connected. I then tried the phone number on the website and it says they are disconnected.
Business Response
Date: 12/19/2024
JD Finish Line
**************************;
************, IN 46235
December 18, 2024

**** *******
*****************
********, *******; 53070
Daytime Phone: **************
E-mail: ***************************
                                                                                                                                 Ref: 22694590
Dear **** *******,

Thank you for notifying us of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, we need to know.
JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.
On December 18, 2024, a voicemail was left at the phone number **************. We are sorry you have not received order ********** and for any inconvenience. Replacement order X589661700 has been released for processing and will be monitored closely. We will communicate updates with you via the email address ******************* In addition, the $8.99 shipping fee was refunded on December 18, 2024. Please allow your financial institution 3-5 business days to post this to your account.

We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope you continue to provide us with opportunities to serve you.

Thank you again for bringing this matter to our attention.

Sincerely,

JD Finish ********************* Department

Customer Answer
Date: 12/20/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

While they did refund my shipping costs, I have received nothing else regarding my shipment as far as a tracking number or information that is has been shipped. I have communicated with them via their chat features and email several times this past week and have been told the same thing. They tell me my item has to be released and I will receive an email within at day or two. I have not received anything and this was supposed to be here a week ago in time for Christmas.

Regards,

**** *******
Business Response
Date: 12/21/2024
JD Finish Line
**************************;
************, IN 46235
December 20, 2024

**** *******
*****************
********, *******; 53070
Daytime Phone: **************
E-mail: ******************
Ref: 22694590

Dear **** *******,

Thank you for notifying us of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, we need to know.

JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.

On December 18 and 20, 2024, voicemails were left at **************. We apologize for the inconvenience caused by order **********. Replacement order X589661700 was prepared for shipment on December 20, 2024, with *** 2nd Day Air. On December 20, 2024, we emailed ****************** with tracking number 1Z2Y21W70220191044, which can be tracked at ******************************. We will follow up again via email with any available updates on December 23, 2024.

We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope you continue to provide us with opportunities to serve you.

Thank you again for bringing this matter to our attention.

Sincerely,
JD Finish ********************************
Customer Answer
Date: 12/29/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. ******** with Finish Line provided me help, send my tracking and followed up to make sure I received my item. Thank you ******** for all your help without you this would not have been resolved.

Regards,
**** Swihart1
Initial Complaint
Date:12/13/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a pair of Big Kids' New Balance 2002R Casual Shoes, and when received they sent me 2 left foot sneakers. I called customer service and was advised to go take them back to the store. When i did on Nov 29th 2024 they advised I would not get a receipt for the return till the warehouse receives it because I purchased it with afterpay. Two weeks later they are claiming they will not issue a return because I did not take the sneakers. I have asked to check the camara if need be and per policy I can not get my money back. Thiefs
Business Response
Date: 12/17/2024
JD Finish Line
*********************
************, IN 46235
December 17, 2024

****** *******
*****************************************************; 19124
Daytime Phone: **************
E-mail: ***************************
Ref: 22683249

Dear ****** *******,

Thank you for notifying us of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know.
JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.
We attempted to call you on December 17th, 2024 but could not speak with you. We left a voice message and followed up with an email at ****************** In a review of your order **********, our records indicate that a refund of $60.00 was released to your AfterPay on December 13, 2024. Please know that the time frame is 3 to 5 business days, excluding weekends. You should see this no later than December 20, 2024. We ask that you please contact your financial institution regarding this matter. If you have any questions, please respond to the email that was sent.

We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you.
Thank you again for bringing this matter to our attention.

Sincerely,

JD Finish ********************* Department
Initial Complaint
Date:12/12/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
So recently i had made 2 purchases but one was delivered and the other wasn't. I had an order that got marked as delivered for thursday December 5th. I checked my mailroom and mail box and with my neighbors but my package wasn't anywhere. I contacted them then waited a couple of days to see if my order would arrive, but it never did. I emailed plenty of times and called multiple times and i always got a different answer. I emailed and recieved back that i would be getting a refund for the order but never did. Then i even called and the customer service agent told me that it was a carrier mistake and he would process a refund request but still nothing. Now i just received an email that i can't get a refund/replacement?? This is ridiculous and now im out of the money and items i ordered and need this to be situated!
Business Response
Date: 12/18/2024
JD Finish Line
**************************;
************, IN 46235
December 18, 2024

*********************************
*******; 11209
Daytime Phone: **************
E-mail: **************************
                                                                                                                                    Ref: 22678774
Dear ********* *******,
Thank you for notifying us of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, we need to know.
JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.
I am reaching out via email after an attempt to contact you at ************** and leaving you a voice message on December 18, 2024 concerning the Better Business Bureau complaint filed for the JD Finish Line Order Number: ********** with the *** tracking number 1Z6V4V95YW05733947. The order was delivered On Thursday, December 05 at 4:38 P.M of which you stated you did not receive. After looking at the claim notes, I apologize that JD Finish Line cannot approve the refund / replacement claim request. You can contact the carrier to discuss where the package was left and options for future deliveries. For instance, you can request to have your future packages held by the carrier or choose to have them shipped to a pickup location near your location.
We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope you continue to provide us with opportunities to serve you.
Thank you again for bringing this matter to our attention.
Sincerely,
JD Finish ********************* Department

Customer Answer
Date: 12/19/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I order multiple times and never had an issue like this. They dont want to help me out. This is ridiculous
Regards,

********* *******
Initial Complaint
Date:12/12/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a pair of shoes on 11/25/2024 for a Christmas present for someone else. On 11/30/2024, my package was delivered, however it only had one shoe in the box. I instantly called Finish line to let them know. The customer service agent said that she was processing a ***lacement and sending a return label to return the one shoe received. On December 10th, i still had not gotten any email confirmation or received a ***lacement. So i called the company again and spoke to another *** who said that the ***lacement was sitting in limbo because they did not have any ***lacements "near me" and that it would take a few more days to figure out but that i should get an email (even though the shoe size and color is still available online). On December 12th, i still did not have an email so i called back. I spoke to another *** who said that he could process a new ***lacement and cancel the old ***lacement order, he then put me on hold, and 15 minutes later hung up. So i called back and got another *** who stated that my account "has been flagged and they cannot process a ***lacement or a refund due to too many claims at my address" When i asked him to tell me the claims, as this is the only claim (i have called 4 times for same claim) he could not tell me. When i asked multiple times to speak with a supervisor i was told that none are available. I continued to explain my situation on how they messed up and i only got 1 shoe and he proceeded to tell me to try to take it back to a finish line store (the closest is over an hour from me). He keep saying he cannot process a refund or return.
Business Response
Date: 12/16/2024
JD Finish Line
**************************;
************, IN 46235
December 14, 2024

****** *******
***********************
******, ME 04236
Daytime Phone: ***********
E-mail: **********************************
                                                                                                                                 Ref: 22678381
Dear ****** *******,
Thank you for notifying us of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, we need to know.
JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.
On December 14, 2024, a voicemail was left at ************ concerning order **********. We're genuinely sorry for the inconvenience this order caused. Our records show that on December 11, 2024, a refund of $105.50 was released to your ******** account. Per Afterpays terms and conditions, they will refund and make any necessary adjustments to future payments within 3-5 business days.
We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope you continue to provide us with opportunities to serve you.
Thank you again for bringing this matter to our attention.
Sincerely,
JD Finish ********************* Department

Customer Answer
Date: 12/16/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me.

Regards,
****** *******
Initial Complaint
Date:12/11/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello. I received my order today and one out of the two pairs of shoes I ordered appear to be worn. I have pictures right after I received the package. I reached out via chat and they advised me it would take 2-3 weeks to return otherwise I have to go to a store to exchange. They also advised me that the shoe may not be available anymore. I need this resolved since this was no fault of my own I should not have to go out of my way. This was a gift I needed today. Very unprofessional and not helpful. I have seen other people have had the same experience. Sending out used or worn shoes from a huge company is outrageous and embarrassing. I would like a refund.
Business Response
Date: 12/16/2024
JD Finish Line
**************************;
************, IN 46235
December 14, 2024

******* ********
*********************
*********, *******; 60517
Daytime Phone: **************
E-mail: *********************************

Ref: 22673824

Dear ******* ********,

Thank you for notifying us of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, we need to know.

JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.

On December 13, 2024, a message was left at **************, so an email requesting additional information was sent to ************************ We are genuinely sorry that you received a damaged item from order **********. Please respond as soon as possible so that we can resolve the issue. We look forward to hearing from you.

We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope you continue to provide us with opportunities to serve you.

Thank you again for bringing this matter to our attention.

Sincerely,
JD Finish ********************* Department
Customer Answer
Date: 12/16/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[this was the same resolution customer service initially gave me. The only thing I saw was something called a forced reward on my app and thats kind of rude. It wasnt forced. They sent out used shoes.]

Regards,

******* ********
Business Response
Date: 12/20/2024
JD Finish Line
**************************;
************, IN 46235
December 20, 2024

******* ********
*********************
*********, *******; 60517
Daytime Phone: **************
E-mail: *********************************
                                                                                                                                Ref: 22673824
Dear ******* ********,

Thank you for notifying us of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, we need to know.
JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.
We appreciate you bringing your concern to our attention and we are truly sorry for any inconvenience this may have caused. We know how upsetting this may be. We have attempted to contact you regarding order ********** by phone at ************** and email address ************************ However, we have been unable to connect. Upon review of order #**********, the order includes two items, and we need some clarification as to which one of the items you would like to return for a refund.

Please respond to one of our emails or you may contact us directly at, ************ so we can proceed with assisting you. We would like the opportunity to resolve this as quickly as possible. If you would like to initiate the return on your own, you may visit our self-service return portal located on our website under the "Make a return section or you may visit the nearest store location, **********************, in ******, *********

We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope you continue to provide us with opportunities to serve you.
Thank you again for bringing this matter to our attention.

Sincerely,

JD Finish ********************* Department.
Initial Complaint
Date:12/11/2024
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order with finish line Dec 1st 2024. Its been 11 days and there is no update to this order. There is a tracking number but it says the item has not been picked up. I have called several times and the phone number is not working. I tried to email and it kicks back saying invalid. I cannot find anyone to communicate with. I would like a refund so I can go elsewhere for my purchase.
Business Response
Date: 12/13/2024
JD Finish Line
**************************;
************, IN 46235
December 12, 2024

******* ******
***************************************
*******, *******; 77047
Daytime Phone: **************
E-mail: **************************
                                                                                                                                                   Ref: 22671135

Dear ******* ******,
Thank you for notifying us of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, we need to know.
JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.
We left a voicemail on December 13, 2024, at ************** regarding order **********. A follow-up email was also sent to ****************** We apologize for the inconvenience and worry caused by the tracking of your shipment. After reviewing the tracking information, we see that the shipment was delivered by your local post office on December 12, 2024.
We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope you continue to provide us with opportunities to serve you.
Thank you again for bringing this matter to our attention.
Sincerely,
JD Finish ********************* Department

Customer Answer
Date: 12/16/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me.

Regards,
******* ******

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The Finish Line, Inc. is NOT a BBB Accredited Business.