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Business Profile

Retail Shoes

The Finish Line, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Retail Shoes.

Complaints

This profile includes complaints for The Finish Line, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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The Finish Line, Inc. has 231 locations, listed below.

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    Customer Complaints Summary

    • 539 total complaints in the last 3 years.
    • 144 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/10/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased sneakers from here November 5 , and had no updates of tracking from ****** I waited over 2 weeks until i disputed with my bank since Finish Line kept insisting it was in transit .. Never recieved the items .. and i followed up with the merchant once more mid dispute to see if they would correct it. I initially spoke to Shyrina on November 11 who said she initiated the refund request and to allow 3-5 business days .. so i proceed to now cancel the dispute so i wont be gaining more money back than i should. My bank closes / withdrawals the dispute and I have emails back and forth from some of the nastiest customer service representatives especially one named *******. As of today the finish line claims they cannot refund my money and now im stuck with no item, no refund , and poor customer service support.

      Business Response

      Date: 12/13/2024

      JD Finish Line
      **************************;                                                       
      ************, IN 46235                                        
      December 12, 2024

      Diamond ********
      NY  10466
      Daytime Phone: **************
      E-mail: **********************************
                                                                                                                                          Ref:22669121 
      Dear Diamond ********,
      Thank you for notifying us of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, we need to know.
      JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.
      I am reaching out via email after speaking with you at ************** on December 12, 2024 concerning the Better Business Bureau complaint filed for the purchased sneakers from November 5, 2024 that show delivered with ***** tracking ******************** on Thursday, November 14. 2024 at 12:38 PM.  We found that the order was delivered after your claim of non receipt of package on November 11, 2024.  It has been brought to my attention that you have disputed the refund to your bank. Once we get a chargeback notification the ******** , ** Finish Line is no longer able to assist you with a refund or replacement order.
      We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope you continue to provide us with opportunities to serve you.
      Thank you again for bringing this matter to our attention.
      Sincerely,
      JD Finish ********************* Department

      Customer Answer

      Date: 12/13/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 

      [Provide details of why you are not satisfied with this resolution.]

      Regards,

      Diamond ********

      Customer Answer

      Date: 12/13/2024

      Im not appeased with the merchants response when their initial response and i have the screenshot of the conversations with THEIR team stating IF THE DISPUTE WAS WITHDRAWN .. they would refund the money within 3-5 business days after the dispute and i attached that screenshot already. this is people that work for THEM saying it and then now they are going back on their word and telling me to contact a carrier now ? contact the carrier and do what when finish line is telling me they cant refund the money the carrier is not going to pull money out of their behind . 

      Business Response

      Date: 12/17/2024

      JD Finish Line
      **************************;                                                       
      ************, IN 46235                                        
      December 17, 2024

      Diamond ********
      NY  10466
      Daytime Phone: **************
      E-mail: **********************************


                                                                                                                                          Ref: 22669121
      Dear Diamond ********,


      Thank you for notifying us of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, we need to know.
      JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.
      I am reaching out via email after an attempt to contact you at ************** on December 17, 2024 concerning the Better Business Bureau complaint filed for the purchased sneakers from November 5, 2024 that show delivered with ***** tracking ******************** on Thursday, November 14. 2024 at 12:38 PM. We found that the order was delivered after your claim of non receipt of package on November 11, 2024. It has been brought to my attention that you have disputed the refund to your bank on three different occasions: November 13, 14, and 21st of 2024 and you stated it was closed out. You can now start a new claim with your bank and the carrier with the information above.  Once we get a chargeback notification the ********, ** Finish Line is no longer able to assist you with a refund or replacement order.


      We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope you continue to provide us with opportunities to serve you.
      Thank you again for bringing this matter to our attention.


      Sincerely,


      JD Finish ********************* Department


    • Initial Complaint

      Date:12/09/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      When returning several pair of shoes within the 30 day period, they gave me two option: cash or back on credit card. Because I used a ****** account online and didn't have the card, my only option was a cash return. Unfortunately, the employee said "there is no cash in the drawer" in the afternoon on Sunday, December 8, 2024 at store no. 468, salesperson: ******* (Mall at ********, ********************************************************. Unfortunately, they gave me a $100.00 store credit.

      Business Response

      Date: 12/12/2024

      JD Finish Line
      **************************;                                                       
      ************, IN 46235                                        
      December 12, 2024

      *** ************
      ******************
      **********, *******; 15204
      Daytime Phone: **************
      E-mail: ****************************
                                                                                                                                          Ref: 22661126 
      Dear *** ************,


      Thank you for notifying us of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, we need to know.
      JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.
      I am reaching out via email after contacting you at ************** on December 12, 2024, and leaving you a voice message concerning the Better Business Bureau complaint filed for the in-store return of several pairs of shoes and receiving a $100.00 store credit instead of cash. After reviewing the return receipt I requested in the email, I will refund your ****** account for order ********** of which the two items you returned IH4991 430 size 4.0 ($40.00) and item IE8847 538 size 3.0 ($60.00) are from that order. I will have the store credit gift card #**************** suspended. Please allow 3-5 business days for the $100 credit to reflect. 
      We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope you continue to provide us with opportunities to serve you.


      Thank you again for bringing this matter to our attention.


      Sincerely,


      JD Finish ********************* Department


    • Initial Complaint

      Date:12/05/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased two pairs of sneakers for my toddler nephew in ************** as a birthday gift. This weekend, we tried one pair and realized his foot is too wide for the sneakers. Both pairs are the same style in different colors, and I wanted to exchange them. However, I was told this is not possible because the return period has exceeded the 45-day ********* a loyal customer, I wasnt looking for a refundjust a credit to purchase sneakers that fit. I simply didnt want to waste over $100 on merchandise that we cannot use. I kindly ask for an exception to the policy to allow an exchange

      Business Response

      Date: 12/07/2024

      JD Finish Line
      *********************
      ************, IN 46235
      December 6, 2024

      ***** *******
      *****************
      *********, *******; 21207
      Daytime Phone: ***********
      E-mail: ***********************
      Ref: 22643672

      Dear ***** *******,
      Thank you for notifying us of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know.
      JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.
      We apologize that your request to return order #********** was denied. I called you at ************** and left a message on Friday, December 6, 2024. We have requested a ***** return label, which you will receive within 24 business hours. An email containing additional detailed instructions was sent to *********************** on December 6, 2024. Once we receive the returned items, please allow 5 to 7 business days for us to review them. If your return is approved, a refund of $106.00 will be credited to your AfterPay account within 3 to 5 business days.
      We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you.
      Thank you again for bringing this matter to our attention.
      Sincerely,
      JD Finish ********************* Department

    • Initial Complaint

      Date:12/04/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I never got my package and they wont contact ***** so i can get a refund

      Business Response

      Date: 12/05/2024

      JD Finish Line
      **************************;                                                       
      ************, IN 46235                                        
      December 5, 2024

      Sondrekius ******
      AL  36801
      Daytime Phone: **************
      E-mail: *****************************
                                                                                                                                          Ref: 22638355 


      Dear Sondrekius ******,


      Thank you for notifying us of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, we need to know.
      JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.
      I am reaching out to you via email after speaking with you at ************** on December 5, 2024, concerning the Better Business Bureau complaint filed for the package you never received for order **********.  I explained that after further research it has been determined that ********* is unable to approve any refunds or replacements on this order.  We recommend that you contact the carrier to arrange a pick-up location and with this order, you contact the Carrier to determine where they delivered the package. I am sorry for any inconvenience this may cause.


      We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope you continue to provide us with opportunities to serve you.
      Thank you again for bringing this matter to our attention.


      Sincerely,


      JD Finish ********************* Department


    • Initial Complaint

      Date:11/30/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My issue is when you place an order at 2 am and notice the address is wrong it didnt update because of a system issue and you cant call customer service and you also have live chat but again that says its unavailable so who are you suppose to speak to now I call at 8 am and now the address cant be changed this is ridiculous

      Business Response

      Date: 12/07/2024

      JD Finish Line
      **************************;                                                       
      ************, IN 46235                                        
      December 6, 2024


      ****** *******
      Po Box 171
      ***************, *******; 12779
      Daytime Phone: **************
      E-mail: ************************    
                                                                                                                                     Ref:22620636 
      Dear ****** *******,
      Thank you for notifying us of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, we need to know. JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.
      On December 6, 2024, we attempted to reach you at ************** and were unable to leave a message. An email was sent to ************************ with the information for your orders. We apologize that you were unable to reach us after hours concerning orders ********** and **********. Please know that our ************* hours are Monday - Saturday 8am - 9pm EST to speak with an agent and Monday - Friday 2pm - 6pm EST for chat. We are closed on Sunday. 
      Regarding order **********, our records show that a refund of $1.04 was processed to your **** ending in 5366 on December 4, 2024. For order **********, this was canceled on November 30, 2024, as we were unable to change the address. Your card issuing bank for **** ending in 3504 would release the pending authorization of $5.32 to your account within ***** business hours pending their policies. 
      For the two $20 rewards from STATUS ******** which were redeemed on these orders, the system will only allow three rewards to be placed into an account every 30 days. The most recent rewards were placed into your account on November 30, 2024. Once the 30 day **** has passed, these two rewards will be replaced. 
      We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope you continue to provide us with opportunities to serve you. 
      Thank you again for bringing this matter to our attention.
      Sincerely,
      JD Finish ********************* Department


    • Initial Complaint

      Date:11/29/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased shoes online at Finish Line on 11/10. I picked up the shoes in store and they were too big. I requested a different size to exchange and the store could not find the matching shoe. So they ordered the shoe from another store to be delivered. I requested express shipping and paid $32.99 via credit card. The shoes were suppose to arrive within 1-2 days. Long story short after patiently waiting for a week the store never shipped them and I had to drive 3 hours away to pick them up. I requested a refund for the express shipping and was advised that this would be back on my account within 3-5 business days. That never happened. They only refunded me $6.73. After days of reaching out to customer care I was told by 5 different representatives that my refund was being issued and they all stated different amounts and different information. On 11/25, I spoke with another agent and she advised via email and phone that I would be issued a full refund of $32.99 within 3-5 business days. They only refunded me $19.53. Every time I call to get my issue escalated the customer care team hangs up on and no one calls back. I have sent emails and have called multiple times to get a refund and no one will provide me with accurate information on my money. This is by far the worst company I have ever had to deal with. I am requesting once again my refund! If I dont receive I will be suing!

      Business Response

      Date: 12/03/2024

      JD Finish Line
      **************************;                                                       
      ************, IN 46235                                        
      December 2, 2024

      Kalsea Guess
      ****************************
      **********************
      Daytime Phone: **************
      E-mail: ****************************
                                                                                                                                        Ref:22619604 
      Dear Kalsea Guess,

      Thank you for notifying us of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, we need to know.
      JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.
      We are sorry for the inconvenience caused by the refund from order **********. As per our conversations on December 2, 2024, at phone number ************, it was agreed that you would receive a cash refund from the JD Finish Line location at the ***********************. In addition, compensation was provided via your STATUS account (********) in the form of monetary rewards.  

      We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope you continue to provide us with opportunities to serve you. Thank you again for bringing this matter to our attention.

      Sincerely,

      JD Finish ********************* Department


    • Initial Complaint

      Date:11/26/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I returned a time instore at 08/24/2024. And I haven't got my refund until today. Is 4 month already. I call the hotline multiple times try to follow up. Only thing they told me is wait. Someone said manager will give me a call back but unfortunately never happened.

      Business Response

      Date: 11/29/2024

      JD Finish Line
      **************************;                                                       
      ************, IN 46235                                        
      November 29, 2024

      **** ****
      *************************************
      Tempe, *******; 85288
      Daytime Phone: **************
      E-mail: ****************
                                                                                                                                          Ref:22607494 
      Dear **** ****,
      Thank you for notifying us of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, we need to know.
      JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.
      On November 29, 2024, we attempted to reach out at the provided phone number ************** but could not speak with you. We then emailed **************** regarding your refund from a return made to our JD Finish Line location at the ******************************* in ********, **, on August 24, 2024. Our records show that a refund of $164.50 was sent to your ********** account ending in 4399 on August 25, 2024. We ask that you please contact your financial institution regarding this matter. If there are additional details you would like to provide or have any questions, please respond to the email that was sent. 
      We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope you continue to provide us with opportunities to serve you.
      Thank you again for bringing this matter to our attention.
      Sincerely,
      JD Finish ********************* Department

    • Initial Complaint

      Date:11/25/2024

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      As companys customer reward program, they offered a sneaker reservation, and I made a reservation for men size 10.5 on 11/20/2024. On the reservation pickup day,11/22/2024, I arrived at the pick up location, Finish Line store at **************, *************************************, and store staff told that they do not have size 10.5, and they offered size 10 to purchase. On same day, I contacted cooperate customer service about this issue by email, and they said they will contact over the phone in 5 mins. But they did not made any contact. So I tried multiple to make a contact. But they did not acknowledge the issue, and suggesting wrong solution.

      Business Response

      Date: 11/29/2024

      JD Finish Line
      *********************
      ************, IN 46235
      November 27, 2024

      ***** **** ***
      CT  06489
      Daytime Phone: **************
      E-mail: ******************************


      Dear ***** **** ***,

      Thank you for notifying us of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know.
      JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.
      We apologize for your recent store experience at our store in **************. I called and spoke to you on Wednesday, November 27, 2024, to let you know that I would check if I could locate the shoe and have it shipped to the store for you to purchase. Unfortunately, our records indicate that we do not have the available inventory to fulfill your reward offer. I have forwarded your concerns about the inability to pick up your Status Exclusive Access order to the Store Operations Team. Please allow 24 to 48 business hours for the reward points to be reissued to your account.
      We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you.
      Thank you again for bringing this matter to our attention.

      Sincerely,

      JD Finish Line Customer Service Department

      Customer Answer

      Date: 12/06/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 


      Regards,

      ***** **** ***

    • Initial Complaint

      Date:11/21/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Horrible Experience Order ********** Hello,I decided to reach out to you because I seem to get nowhere with your customer service dpt. I've been hung up on, told will call back in an hour because systems are being updated (which we know this means systems are down because I'm a manager at a call center) I never received the call back and still no package. A replacement for my item was supposed to be sent on 11/18 but I received no email update with confirmation. I need your help with this because this was a gift for my 6yr old grandson who's birthday was on 11/17 and I paid for the expedited shipping and today is 11/20th and still no package. I don't understand how such a big company can't seem to help. Please provide me with an update on this because my grandson still has no birthday gift from me as these were the shoes he wanted. I just tried calling again 11/20/2024. I requested to speak to a manager and what they gave me was a SME named ****** ***** did not even do her research to be able to assist me because she began to provide me the last update of ***** which was on 11/11 and the package has NOT moved from **. ***** said I needed to wait on that package. I was like NO! " Tomorrow will be 10 days without ANY movement of my package, " she then said "We have a policy we need to follow." I asked her, "What is your policy? (because I already knew the policy since I have a family member who works for another store. At that point she caught herself and decided to do something about it. I told her I did not trust anything she was saying and I wanted to speak to a manager because I knew she was only a *** who obviously did not know ANYTHING... So the supervisor REFUSED to speak to me. I have made SEVERAL calls to your customer service and NO ONE is helping. Is this the type of service I deserve?? I urge you to please listen to all calls from my cell number and you will be surprised at the lack of knowledge from the *** reps. *** may reach me at ************.

      Business Response

      Date: 11/26/2024

      JD Finish Line
      **************************;                                                       
      ************, IN 46235                                        
      November 25, 2024

      ******* ********
      ************************************
      *******, *******; 33321
      Daytime Phone: **************
      E-mail: ******************************
                                                                                                                                          Ref:22587107 
      Dear ******* ********,
      Thank you for notifying us of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, we need to know.
      JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.
      We are truly sorry that order ********** was lost while in transit to you, and for the inconvenience. On November 18, 2024, the shipping fee of $10.99 was refunded to your Klarna account. We show that ****** *. sent updates via email to ************************ and on November 20, 2018, an additional credit of $25.00 was processed also to your Klarna account. Please allow ****** four to six business days to post these credits to the account. On November 22, 2024, an email regarding the replacement was sent to ************************ Replacement order X588293743 has been shipped with *** tracking number 1Z6V4V950205524128 and is currently scheduled for delivery on November 26, 2024. 
      We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope you continue to provide us with opportunities to serve you.
      Thank you again for bringing this matter to our attention.
      Sincerely,
      JD Finish ********************* Department


    • Initial Complaint

      Date:11/19/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed four orders ********** ********** ********** ********** on Finishline website. For them I returned the shoes but I didn't get any refund. I contacted customer service many times but I did not get the problem solved. I need the refund in form of electronic gift card to my email ***********************

      Business Response

      Date: 11/20/2024

      JD Finish Line
      **************************;                                                       
      ************, IN 46235                                        
      November 20, 2024

      Jiahua Jiahua
      ************************************
      ********, *******; 07836
      Daytime Phone: ***********
      E-mail: **********************

                                                                                                                                          Ref:22576030 

      Dear Jiahua Jiahua,

      Thank you for notifying us of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, we need to know.
      JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.

      Dear Jiahua Jiahua,

      I'm *****, your JD Finish ************* Care Engagement Specialist. I am reaching out via email concerning the Better Business Bureau complaint filed for the refunds for the return of your products on orders *********************1, ********** and **********. I was not able to call you with the contact number *********** on the complaint due to the insufficient phone number.  The number ************ listed on the 4 orders states not in service. After review of your orders it was found that all E-Gift card refunds were sent to the emails on the orders of which is standard procedure.. Please review the findings below:
        
      1.***************** with billing name Jiahua Jiahua, the E-Gift Card refund in the amount of $78.93 was sent on November 12. 2024 to email ***********************************.
      2. ***************** with billing name Poizon Jahua, the E-Gift Card refund in the amount of $130 was sent on October 15, 2024 to email ***********************************************.
      3. ***************** with billing name Poizon Jahua, the E-Gift Card refund in the amount of $100.00 was sent on September 13, 2024 to email ***********************************.
      4. ***************** with billing name Poizon Jahua, the E-Gift Card refund in the amount of $100.00 was sent on  September 13, 2024 to email on the order ************************************.


      I sincerely apologize for the less-than-positive experience and the inconvenience we may have caused you.  Your patronage is important to me, and I hope youll continue to give us opportunities to serve you in the future.

      Thank you again for bringing this matter to our attention.  

      We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope you continue to provide us with opportunities to serve you.

      Thank you again for bringing this matter to our attention.

      Sincerely,
      JD Finish ************* Service Department




      Customer Answer

      Date: 11/21/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 

      [Provide details of why you are not satisfied with this resolution.]
      I checked all of my emails but I did not receive any gift cards so I need the refund to be resent to *******************************.
      Regards,

      Jiahua Jiahua

      Business Response

      Date: 11/26/2024

      JD Finish Line
      **************************;                                                       
      ************, IN 46235                                        
      November 25, 2024

      Jiahua Jiahua
      ************************************
      ********, *******; 07836
      Daytime Phone: ***********
      E-mail: ****************


      Dear Jiahua Jiahua,

      Thank you for notifying us of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, we need to know.
      JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.
      On November 23, 2024, we attempted to call you at the phone number provided to the Better Business Bureau: *************. We were unable to reach you, as the phone number is invalid. We apologize that you have not received the E-Gift Card refund from orders *********************1, **********, and **********. The E-Gift Cards were originally sent to the email address provided on each order. On November 22, 2024, the E-Gift Cards were resent to the alternate address you requested, *********************** In addition, an email was sent on November 22, 2024, to **************** confirming they were sent.
      We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope you continue to provide us with opportunities to serve you.
      Thank you again for bringing this matter to our attention.

      Sincerely,

      JD Finish ********************* Department


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