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Business Profile

Tire Dealers

Family Tire Pros Auto Service Center

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:08/29/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    first off family tire pros went out of business and was taken over by BIG * Tires.Research on the internet offers N* information on the closure or what to do about parts and maintenance work done on vehicles...on 5/14/2014 I had to have my rack and pinion, I paid $276.00 for the part, plus the $490 spent on labor, replaced which is a warrantied part by Auto stores, but I don't know which store they purchased it from to see if they will honor the warranty..... Family Tire Pro's has left us hanging by not letting us consumers know they were closing or what to do about the warrantied parts and Big * Tires says its out of their hand they don't know where family got their parts but they acquired the phone number formerly used by Family Tire pros- claiming that they acquired to offer assistances to the former family tire clients.... I feel by taking on another business' number to gain other business, there is a responsibility to honor such warranties. So I'm not sure know if my complaint is with Family tire or BIG * tire now...I feel that family tire needs to be removed from being found as a business on the internet and some sort of internet searchable notation should be made explaining to consumers of what we are supposed to do about warrantied items.

Family Tire Pros Auto Service Center is NOT a BBB Accredited Business.

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