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Business Profile

Truck Trailers

Stoops Freightliner - Quality Trailer

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Truck Trailers.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/17/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    05/28/24 brought my 2019 Freightliner in for repairs was given two estimates agreed to have all required DOT required work done. Truck was there for 5 days when they day came to have the truck done they told me They had to go back and correct the prior techs work as the tech didnt do it properly. Received my truck back and was driving back home in ** and truck broke down leaking oil everywhere what they said they replaced and fixed. I did pay the shop paid ********

    Customer Answer

    Date: 07/18/2024

    I do have more pictures and more emails from the party. 

    Customer Answer

    Date: 07/18/2024

    I do have more pictures and more emails from the party. 

  • Initial Complaint

    Date:05/13/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company has had my semi Truck and won't release it for storage fees. After a bill payment is of ***** was completely paid. And this is a on going practice with this business. Other truck owners have had this same experience. They never fixed the original problem but keep changing diagnostics fees to rack up the bill. I have just recently reported them to the *** for fraudulent practices.

Stoops Freightliner - Quality Trailer is NOT a BBB Accredited Business.

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