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Business Profile

Internet Providers

Surf Internet
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/04/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Surf Internet Has not came out to bury the fiber line, it has been 4 months now, They keep saying they will be out , then they tell me, they have a permit problem. Nut on 06/03/25 they came out and buried my mest door neighbor ufiber line, both the lines come from the same box, but for some reason they did not put mind in the ground. They are very unreliable. This needs to done this line gets in the way of the lawn service that comes out and they are sick of this as well.

    Business Response

    Date: 06/12/2025

    Thank you for reaching out and sharing your concerns. We sincerely apologize for the ongoing delay in burying your fiber line and for the inconvenience this has caused you and your lawn service.
    We understand how frustrating it must be, especially given that your neighbors lineconnected to the same boxwas buried while yours was not. Please know that this issue will be escalated immediately.
    Someone from our team will contact you directly with an update by the end of the week. Were committed to getting this resolved as quickly as possible and appreciate your patience.
    If you have any questions in the meantime, feel free to reach out.

    Customer Answer

    Date: 06/16/2025

     Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Thank you.

  • Initial Complaint

    Date:06/04/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I currently have Surf internet service. My services went down on April 27. On April 29 a tech came to my home and said the underground cable had been damaged and ran a new cable from the street through my yard to the house. I was told a company would automatically come to bury the new cable within ten business days from April 29. Since that time the cable has remained unburied. Ive called a minimum of once per week and each time am told the Bore and **** manager ***** will call me with a date that the cable will be buried. I gave heard nothing and its been a month. Im afraid the cable will be damaged by my lawn service and cant get an answer or follow up from Surf. I just want to get the cable buried.

    Business Response

    Date: 06/12/2025

    Thank you for reaching out and bringing this to our attention. I sincerely apologize for the ongoing inconvenience you've experienced regarding the unburied cable at your property.
    We understand your frustration, especially after multiple follow-up calls without a clear resolution. Please know that this matter is being escalated, and we are prioritizing it to ensure its addressed appropriately.
    Someone from our team will contact you directly with an update by the end of this week. We appreciate your patience, and were committed to getting this resolved as quickly as possible.
    If you have any further questions in the meantime, please dont hesitate to reach out.

    Customer Answer

    Date: 06/12/2025

     Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Thank you.

Surf Internet is BBB Accredited.

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