Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi there,I reached out to a seller of baby clothes when my package said arrived but it had not arrived.They said to call ****. After opening a case with ****, they said the seller has been flagged before because they assign packages two shipping numbers, the package says arrived but goes to the incorrect address. **** told me they cant do anything because the seller is not legit.I contacted the seller for a resolution, requesting they resend the goods or issue a refund. *****, who I emailed with Olive + Elm, said to contact *****Both are pointing the finger at each other, leaving me stuck in the middle with no merchandise. Ive repeatedly asked the seller for a refund but she will not budge.

  Business Response

  Date: 06/19/2025

  I have had many correspondences with Jessica, and have informed her that I had only purchased one label and am only able to provide one as a seller. Her package was sent on March 18th out of Lafayette, Indiana and did not scan again until April 26th in New York. It did not show delivery until April 29th in Ohio (her address.) Her package seems to have been unfortunately lost or misplaced during that time frame. Jessica did not contact me until June 6th stating that her package had not been delivered. I had informed her to contact USPS to inquire about an investigation since it was showing as delivered, and it had been nearly three months since my initial shipment, and over 30 days since her delivery. I informed her that she does have the ability to file a claim, and I did contact USPS on her behalf on multiple occasions. I’m unsure as to why she would say my business is not “legitimate” nor why/how USPS would make that claim. Jessica does have 60 days, (till July 26th) to file the claim through USPS since her package was insured. I’m unsure why Jessica is unwilling to do so. It does state in my Terms of Service that the responsibility falls on the customer to file all claims once the parcels have been mailed. 

  Customer Answer

  Date: 06/23/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23483856, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  
  
  [Provide details of why you are not satisfied with this resolution.]

  Time, and time again, USPS has told me to settle this issue with the seller. I have spent countless hours on hold, opening up claims, reopening claims, and still the same resolution- "Reach out to the seller, USPS can do nothing." So here I am, reaching out to the seller and she is still unwilling to make things right. USPS has informed me there has been other fraudulent incidents with this seller. 

  I just want my money back. I ordered products and never received them, it's as simple as that.

  
  
  
  Regards,
  
  
  
  Jessica