Complaints

This profile includes complaints for Bayshore Properties's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Bayshore Properties

  PO Box 10010 Merrillville, IN 46411-0010

• 

  Bayshore Properties

  930 Cypress Point Dr Crown Point, IN 46307-5101

• 

  Park West Apartments

  1800 Park West Blvd Griffith, IN 46319-1362

• 

  Bayshore Properties

  2217 Tanglewood Dr Hammond, IN 46323-1318

• 

  Bayshore Properties

  8118 International Dr Crown Point, IN 46307-1114

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The bathroom is leaking from upstairs which is causing mold in my apartment. They have repainted over the mold, placed shower surrounds on my shower, & left the old nasty tile up

  Business Response

  Date: 05/20/2025

  Thank you for bringing this matter to our attention.  According to our records, Chenuyra placed a work order on April 18th.  We contacted Chenuyra on the 18th to get permission to go into her unit and make the necessary repairs.  Chenuyra would not allow the work to be completed until April 25th.  On the 25th, our team removed the ceiling walls and replaced them with new drywall and painted the new drywall.  A new tub surround was installed.  Chenuyra requested the row of tile above the tub surround be replaced because she felt they were old, and they were a different color than the tub surround.  The row of tiles above the new tub surround were not replaced. Our maintenance admin was in contact with Chenuyra and did provide the feedback regarding the tiles.

• Initial Complaint

  Date:04/09/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We rented an apartment from Stonebridge Apartments, ********************************************. ***************** ****** *************** Apt # *** B203. We paid our rent on time on the 1st of every month for 24 months and vacated the property with the required 60 day notice on 7/21/24, leaving the unit in 100% pristine condition. We received a letter dated 8/26/24 stating we would be refunded our security deposit in the amount of $1,303.32 For the past 8 months we've called numerous times every month inquiring where the check was and we heard the same message - Some will call us back. No one has ever called us. The representatives who answer the calls will not provide us the property manager's name, although we have the names and times (with phone records) of the representatives that we've spoken.

• Initial Complaint

  Date:01/04/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive paid my rent in October 1st $1000 got kicked out I had mold in there I told them about it they would never take care of it . I just been diagnosed with stage 3 breast cancer and Bayshore townhouses Ive been living at 8 years has just been tormoil ***** ******** has messed me over on money so as her daughter ******* ***** and her son **** ***** $3,000 for rent just to get kicked out of somewhere

• Initial Complaint

  Date:12/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  December 17, 2024 I paid parkwrst $1,173 to move in less than 24 hours later I was back at the office letting them know Im not satisfied with the unit it would like to return the keys and get my money back they told me I would have to wait until the property manager come back in office and I cannot speak with the leasing agent I paid my money to . I went back on December 23rd to return the keys and retrieve my money back they said I would have to wait to the 27th when the property manager come back I contacted the property manager today stating to her that I was not satisfied with that unit at all the leasing agent that I gave my money to stated that if I had any concerns with the unit I can contact her and thats what I was trying to do when I went back the 18th I dont appreciate how they handling this whole situation if you tenant not satisfied with a unit I should receive my money back and and return their keys as when I was trying to do

  Business Response

  Date: 01/07/2025

  Thank you for bringing this matter to our attention. According to our records, ******* signed a lease on November 22nd and took possession of the apartment and paid all monies due on December 17th. The current lease expires on March 16, 2026. On December 27th,******* and I had a conversation about her apartment.  ******* stated that she was unhappy with her apartment and wanted to terminate her lease.  I explained to ******* that we would be happy to repair any items in the unit with which she was not happy.  ******* indicated she just wanted to turn in her keys.  I explained that in the lease she signed there was an explanation of the break lease policy which is a 2-month fee paid upfront and then she would be required to stay for 60 days and pay for 60 days. ******* did turn in her keys; however, we are holding her to the terms of the lease agreement that she did sign.
  

  Customer Answer

  Date: 01/12/2025

   I am rejecting this response because: I didnt have the keys no more than 24 hours before I tried to turn them in and the least i signed it doesnt states that I cannot receive my money back for an unsatisfied unit when I came back to the office the next day to turn keys in and tell them about the unit I was told someone was going to come out and inspect the unit I never got no call or email stating a time and date someone was going to come . The unit was horrible and I cleaned the first day I got there and it still wasnt to my satisfaction. I was told at the office I couldnt speak to the young lady I had gave my money to on the 17th but she told me on the 17th if I needed anything or had any questions I could speak to her so Im confused on why I wasnt able to speak to her and receive my money back 

   

  
  

• Initial Complaint

  Date:12/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Problem is the ceiling fell on top of my son. Laundry room doesnt work. I have complained to the office manager about this and nothing has been done

  Business Response

  Date: 01/07/2025

  Thank you for bringing this matter to our attention. Our formal response is attached. 

   

• Initial Complaint

  Date:12/16/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The apartment complex is charging fees for rules and regulations they never sent out. I was charged a fee of $25 last month and now $50 this month. When asked for a copy of said regulations they sent me a flyer providing no notice of the rules I was accused of violating. When your place of living begins abusing power it makes you feel hopeless and confused as to where to turn too. $75 in random fees is a lot in this day. Please help me find the correct steps in taking action against this issue.

  Business Response

  Date: 01/07/2025

  Thank you for bringing this matter to our attention.  Our Assistant Property Manager, ******* had been communicating with Ms. ****** about the Valet Trash.  Valet Trash is a very sensitive issue for our residents.  On December 27th, a credit of $75.00 was issued to your account for the violations bringing your account to a 0 balance due. We take pride in providing great customer service to our residents.  I apologize that our team did not fully explain the Valet Trash guidelines and have taken steps to ensure the team improves the communication with new residents.

• Initial Complaint

  Date:11/08/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved in Tudorheights March 29, 2024 and I had no idea the issues at hand that I would endure because I was bamboozled and Lied to about the Unit I moved in.. towards middle of May when GrandRidge apartments flooded that's when I found out that it floods in my apartment living room from the sliding door that leads to the balcony. How ever once I figured out it flooded here and leaked in the other 2 bedrooms window seals anytime it rained hard.Immediately let them know and I tried to work with them had housing inspectors come in and see the issue .The Manager ******* kept claiming contractors we're going to fix the problem and 3 months went by and they kept lying and then my case worker from housing got involved and told me they no longer want to conduct business with Preserve at the ***** and issued me a emergency move packet. I had 4 or 5 other maintenance requests that I put in months ago and they never honored **** communicating with me . And shortly after I documented and recorded videos of everything the entire time I lived there and requested my deposit back in full apon leaving and I still have not gotten my deposit of ****** and then the Manager ******* claimed they charged me for utilities and I don't owe them anything the city inspector also snapped pictures of everything and i was out of that apartment in September 30th it does not take that long to send my deposit back this is bullsh** and i need that money for my next apartment . The manager is extremely confused and don't understand the guidelines in regards to section 8 housing she is brainless and now.i am homeless and my birthday is in 2weeks and this is all the manager fault for lying and not being honest.. I signed a lease for a year and 4 months in they had to break my lease and it's now labeled unliveable and documented and the least they can do is give me all my deposit back in full ..when I call they lie and say they have no information to who is over that manager and they know they do.

• Initial Complaint

  Date:10/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I been living at 8336 s cottage apt 2e going on 2 years the first few months of living there i didnt have a lot of issues with my units about any roaches or mice now about 3months of being there i notice a mice was playing under my room door so instantly went out and got me a cat after that a month went by no mice good now on the other hand i seen a lot of roaches on my bathroom ceilings crawling everywhere so i notified management Ms ******* at the time so sweet she came to my unit and dropped off sticky traps and told me im welcome to get more if i like so once she retired i started communicating through ******** about the bugs she had set me up a weekly spray but that didnt last because 95% of the time theyll say the came and never did show up so i seen how they went from seeing a few to seeing them every day every morning every night so me and my guy went out bought defense spray that didnt work bought ***** gel and traps that didnt work and we bought the powder and that didnt work this past weekend i bombed my unit and guess what that didnt work this problem have caused me to loose out on alot of valuable items i purchased because the building is so infested they all in my tvs computers my floor model ac unit my kids eat they come out on they table on the chairs when i cook they post up on the walls and come out the eyes of the stoves so i dont cook anymore ill buy outside food everyday if i have to i pay my had earned money to live in this nasty place and pest control hate coming to that location because its so infested and they spray definitely dont work im at my breaking point where ill take legal actions its mold on my bathroom walls because its no ventilation in there and the mold triggers my family breathing Im over it Bayshore you all need to think about your tenants who trusted yall to give them a better living and revamp the whole complex also management ignorant and show no type of compassion at all

  Business Response

  Date: 10/29/2024

  To whom it may concern:
  
  Upon request to treat subject residents unit, ************* Apt. generated work orders followed by execution by a professional pest control company: ********************** 
  Pest control visit/service was conducted on the following dates:
  5/7/24
  9/23/24
  Supporting reports generated by Platinum Pest Control are available upon request.  Additionally, ************* Apt. will coordinate another site visit of the subject unit to ensure there are no pest activities present.  Should there be any signs of pest activity, Platinum Pest Control will visit the apartment which is their standard practice until all issues are resolved.
  
  Additionally, our onsite management office consists of experienced and dedicated team members who are passionate about Chatham Grove Apt. community and this industry in general.  Our residents are priority. 
  
  Should you have any additional questions you may contact us at any time. 

• Initial Complaint

  Date:10/05/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July ******* I,******* ********* met with ********* *******, a leasing consultant at Cypress Pointe Luxury Apartments, in the ************** to inform her both verbally and thru written communication (attached) which was a requirement of my lease, of my intent to terminate my lease early by use of the buyout clause on September *******. I further informed Ms. ******* that the buyout fee ($2,644) would be paid in full on September ******* which would have been my official date to vacate the property. On August ****** while traveling to ****************** for a vacation, I received a notice via e mail (attached) from the Property Manager, ****** ******** informing me that i was in default of my lease and informing me that i had 10 days to either vacate the property or to pay the $2,644 buyout fee. I was left in a state of disbelief largely in part due to the fact that there was a stipulated agreement that no objections were made to heretofore as it related to me paying the buyout fee on September *******. Being that i am Disabled Veteran and on a fixed income, i was left with no other alternative but to vacate the property within the 10-day window. On August ******* I returned from ********** and vacated the property and have been homeless since then.

  Business Response

  Date: 10/07/2024

  ******* ********* gave a buyout notice on July 20th, 2024.Per the Buy-Out agreement on his signed lease. He is responsible for a buy-out fee equal to $2644.
  When we put a resident on notice with a move out before the end of the lease the system automatically charges the buyout penalty. However, we advised ************ that this would be the case, but we understood that it would be paid at move out 60 days after notice was given, on September 20, 2024. He stated he understood that.
  We sent 10- day notices on August 5 to all residents with past due amounts. This letter came from our office not from the court system or attorneys. The letter states that they have 10 days to pay or in the alternative, they may vacate, this does not mean that we will immediately send them to evictions, or that they are required to vacate. Any resident has the opportunity to communicate with the office regarding this letter. Mr. ********* did not contact us. 
  ********** called on Aug 7th to confirm he was still planning on moving out or if he wanted to remove the notice and stay, but he did not answer.********* ******* left 2 voicemails regarding the matter. These attempts clearly show that we were aware of the notice and were giving him an option to stay. Notes were recorded in the system on 8/7/24 at 12:02pm. We did not proceed with eviction filing of any sort due to the notice being in place to move out.
  Mr. ********* was not evicted nor sent to evictions at any point. Instead, ************ willingly vacated the premises and return keys early to the office on August 12, 2024. We did not expect him to vacate until 9/20/24. 
  We apologize for any confusion this may have caused him. He was not forced to leave, no legal action was taken to remove him prior to his scheduled move out date.
  Please find attached the signed lease agreement and the activity log for ************ account that will show the notes on 8/7/24.
  Sincerely,
  
  ****** ********
  Property Manager

  Customer Answer

  Date: 10/07/2024

   I am rejecting this response because:
  
  There was and is nothing to communicate. The e mail I received on August ****** made it clear what my options were, furthermore the letter was drafted and sent by the undersigned. 

  Business Response

  Date: 10/09/2024

  We appreciate your bringing this matter to our attention and sincerely apologize for any confusion in communication regarding this issue.
  
  After careful review, we must clarify that we did not initiate an eviction in your case. You voluntarily returned possession of the premises by delivering the keys to our office without prior communication to clarify your intentions. We understand that this situation may have caused frustration, but it is important to note that this action was taken willingly on your part.
  
  Regarding your request for compensation, we regret to inform you that we cannot grant this resolution, as we believe the circumstances do not warrant such an outcome. Our records indicate that all actions taken were in accordance with the lease agreement and applicable laws.
  
  Thank you for your understanding,and we appreciate your patience as we reviewed your account. 

  Customer Answer

  Date: 10/10/2024

   I am rejecting this response because:
  I complied with the demands outlined in the body of the letter I received. The use of subjective language is irrelevant and is not the issue here. The demands were clear and concise and I complied within the 10 day time frame. 
  
  

• Initial Complaint

  Date:09/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a water leak in my apartment on Sunday, July 14th. It cause water damage to my personal items, ruined the ceilings/walls/floor, cause electrical issues with lights and breakers, and made by apartment very dense and hard to breath in. I pay 1250 a month not including electric. The apartment owners said they would get the ceiling fixed soon and said they wouldn't let me relocate after telling them a week after the leak that the air quality is hard to breath and making me sick. they procced to say it has to be inhabitable for me to get relocated. Since the 14th, I have put in emails, called, and even came to the office about my issues. Within 2-3 weeks after the leak, my ceiling started dripping again and mold was growing on my ceiling. At that point, I still hadn't had any maintenance happen and my ceiling was pealing off more. I continued to request for help but the most that's happened was them giving my a dehumidifier that didn't work. Around the 4-5 week ***** they had some people to come in and spray paint my ceiling and over mold. A week after that they put the regular paint on the ceiling. I asked them about the air quality issue and my lights issue, was told it will be checked on soon but that was 2 weeks ago from today and I am still requesting help with no responses now. I would like to move out of here and break the lease but I would like to see if I can get the fees waived because of these issues. Or if they can just give me a new apartment.

  Business Response

  Date: 09/16/2024

  Mr. ******* did have water leaking through his ceiling because of a water heater failure on the 3rd floor.
  Our immediate response was to have the water professionally extracted from the home and to install fans and a dehumidifier to dry everything out.
  Mr. ******* did reach back out several times stating that water was still coming through the ceiling but when a maintenance team member arrived, nothing was actively dripping, though the ceiling was damp.Maintenance thoroughly inspected both homes above his and couldnt find any additional leaks.
  Approximately a week after the original incident, the Assistant Manager and I went over to the home because Mr. ******* was still stating that water was coming through the ceiling. We immediately called the Maintenance Supervisor who came by right away and determined that one of the ducts had been holding water and it was slowly seeping out. A maintenance technician immediately drained the balance of the water.
  Once everything was dry, we contracted out having the ceilings repaired and repainted. It did take over a week for our contractor to have room in their schedule to make the repairs. The last of the repairs,replacing the ceiling fan and a lightbulb, was completed this week.
  On September 9th, we had 3 people go to the home to see if there was any visible mildew/mold or if the home smelled at all of mildew/mold.None of those people were able to detect anything. Maintenance used a moisture meter throughout the home to make certain that everything was completely dry.
  In summary, we did make every attempt to rectify the situation immediately and completely, but we did fall short. It is true that the delay in detecting the duct holding water led to delays in repairs. It does seem that the situation is resolved, at least as a maintenance problem.
  On September 9th, Mr. ******* submitted a request to transfer, and Ive been trying to reach him to discuss the situation ever since.
  ****** ******
  Property Manager