Complaints

This profile includes complaints for Bayshore Properties's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Bayshore Properties

  PO Box 10010 Merrillville, IN 46411-0010

• 

  Woodspring Apartments

  550 Mount Zion Rd Ste A Florence, KY 41042-4726

• 

  Bayshore Properties

  10505 Evans Plz Omaha, NE 68134-3406

• 

  Bayshore Properties

  930 Cypress Point Dr Crown Point, IN 46307-5101

• 

  Park West Apartments

  1800 Park West Blvd Griffith, IN 46319-1362

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filed a maintenance request back in January due my sink backflowing and spewing gallons of water onto the apartment floor. Maintenance came and did some work on the piping and cleaned up the water. In June I had another issue where the pipes were coming undone while the sink was in use causing water to free flow directly into the cabinetry under the sink. I filed another maintenance request asking for the pipes to be repaired. Since then, I have noticed mold growing on the cabinets and kitchen furniture. I put in a maintenance request and was told someone would be coming to inspect the mold. The person sent out 8/16/24 by the name *** came to spray a chemical onto the affected areas. Told my mother that the chemical/composition would not get rid of all of the mold because the baseboards would need to be pulled to clean any mold growing underneath the floors. I am suspected mold under the floors because there has been mold growing on my kitchen chairs, which is not close to the area underneath the sink. When I spoke with the property manager and maintenance, I was told that the mold wouldnt grow underneath the flooring because the flooring is plastic. I am concerned about the method concerning the growth/ presence of mold in the apartments. I need this matter attended to promptly and thoroughly to ensure my health and integrity of my property within the apartment.

  Business Response

  Date: 09/03/2024

  We take pride in providing great customer service to our prospective clients and current residents. **************,  when we met in my office, we agreed that our team would be there to complete the necessary repairs.  I did confirm with our maintenance team that all repairs have been completed and no further treatments are necessary.  Our Maintenance Supervisor indicated that she had spoken to you about making sure when you use your humidifier that you open a window or have your fan on so that the air can circulate.  Please feel free to reach out to us if you need any further assistance.

• Initial Complaint

  Date:08/01/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filed for rental assistance through the ***** When we received the approval notice they paid our rent for July, August, September and October. The issue is that we also paid July rent rent and was told by the rental assistance state program that we could get our money refunded for the month of July since they got paid twice. We are both organ transplant patients and live on SSDI. Now I had to send the lease to the state agency who went through the lease with us and we signed nothing stating that they have a right to keep our money and apply it towards future bills. We have a right to have our money refunded plus interest. When I asked them to show us in the 75 page lease that they get to keep our disability money to use for future bills they remained mute. For Bayshore Properties to keep the payment we made with our disability benefits is not just unprofessional but also unethical. We have been encouraged to file a complaint with the ******************* Protection Bureau.The IERA will also be filing a complaint and asking that a investigation be done because if they accepted my money as well as the money from the agency, they have no right to take our money and apply it toward future expenses. When a company decides to put money thats supposed to be returned to the renter and the renter has no balance due in any way, they cant decide to just keep someones disability benefits that pays the rent and put it towards future payments. This is one of the most unethical things Ive ever seen done in recent years. we are choosing between eating or getting our medication and when we finally get a chance to better ourselves they tell us that they are keeping our money and applying it towards future expenses. Im a disabled veteran and even after serving my country this is what I get from them. 20 years living here and not one time been late with my rent nor owed money but they take our disability and apply it towards bill that dont exist yet. We deserve our money.

  Business Response

  Date: 08/09/2024

  Re: Response to Refund or Exchange Issues
  Dear ************************
  We received your complaint letter dated 8/1.  In your letter you requested that Tanglewood Apartments reimburse you for prepaid rent that was submitted toward your July rent prior to receipt of rental assistance for your account.  When you submitted the payment, the rent was owed and due.  Your payment kept you from being filed for eviction.  When we receive rental assistance payments, we must apply payments according to how the rental assistance provider allocates it.  If you have previously paid that rent, we simply credit the assistance, and your payment becomes a credit to be allocated to any future unpaid rent and/or fees.  We do no refund prepaid monies.  
  I apologize that this process did not go as you anticipated.  We do appreciate your feedback.  Please be assured that we value your tenancy here at ********** and always try to do our best to help when able. 
  Thank you for your continued support.
  Sincerely,
  *************************
  Property Manager
  ********** Apartments.

• Initial Complaint

  Date:07/24/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved in due to a friend living here when I moved I mentioned that my friend referred me however when i asked about the referral I was told I wasnt given a referral form because I looked at the apartment online and thats considered a guest card however I looked online looking at their other locations due to me moving from ******* so i ***** was told there was no notes or referral form in my file i then said I wasnt given one then I was told that ************************* lease was up and by the time the three months came for payout he wouldnt be there anymore however he renewed his lease then afterwards I was told that since I filled out a guess card I wasnt given a referral so they dont want to honor the$400 credit to my friend when he the only reason I looked at these apartments and moved here o was also given the wrong email twice now Im being told there is no phone number to the corporate office Al I want is for them to honor the referral

  Business Response

  Date: 07/30/2024

  Bayshore Properties is in receipt of complaint #********. We take pride in providing great customer service to our prospective clients and current residents. ******************, when we met in my office, I did explain the protocol and policies of our resident referral program.  At the time of our meeting, I did provide you a copy of the guest card that you completed indicating that you heard about ********* from Apartments.com.  As we discussed, the first documented contact is what we use to verify how a prospect heard about Park West.  I also reached out to *************************, and he understands why he is not receiving the referral credit.  

  Customer Answer

  Date: 07/30/2024

   I am rejecting this response because:
  The apartment manager *************************** is a liar she provided me the wrong email and Twice then when i asked her the number to the corporate office she lies and says the only communication is by email and Ive asked her for her boss  email and she didnt provide that either and if this is policy then where is the document that states it and so what if you talked to ************************* as I said before they gave me one excuse after another first its theres no notes then no referral form then it was his lease is up I want the phone number to the corporate office and there is no way they dont have a phone number and I also have not received not one response to none of my emails that Ive sent to them so I need the number to corporate and I want to talk to whoever ***** reports too she is a liar and there is no way communication is only by email so provide the phone number please
  
  

  Business Response

  Date: 08/06/2024

  Our corporate team has spoken to ****************** regarding her last response and she has been provided with the corporate office phone number,along with the Regional Managers email and direct line.  We do not have a document that will furnish the information that she has requested since our corporate office phone number is easily obtained on Bayshore Properties website and online.  Unfortunately, we are also not at liberty to discuss another residents account so no further information can be provided to her at this time.  In the future, if ****************** has any questions she is welcomed to contact the office for additional information.

• Initial Complaint

  Date:07/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We recieved a letter in Feb stating our balcony were being redone that week and it would take 2 weeks to completed they were not done till end of may beginning of June. Than the weekend the pool was supposed to open (memorial day) we recieved an email from ***** the property manager that they were trying to get ahold of cook county health to be approved to open. Several weeks went by and NOTHING. Us tenants emailed the cook county health department and they stated "they have not had any correspondence from terrace of ********* (bayshore properties) to even get the lisence to open. 2 weeks ago we finally recieved an email from ***** again stating the health inspector would be coming out and they would keep us updated. Tenants have asked for lowered rent since the balconies and the pool we have not been able to use and ****** stated "these were a privilege not included in our rent" BUT according to our leases the balconies for 1 are included in square footage. As far as the pool if we as tenants dont pay into it than who pays for it? ***** and ******?

  Business Response

  Date: 07/24/2024

  Bayshore Properties is in receipt of Complaint #********.We would like to apologize on our behalf for any delays in addressing these matters. We apologize for the inconvenience you have experienced, and we thank you for bringing it to our attention. Our team is aware of the matters brought forth in your complaint and are working to reach an amicable resolution to both matters. We understand that the delay with completing the balcony repairs was longer than projected, but your building represented the first set of repair work completed, so there were unforeseen issues that had to be addressed in order to adequately complete the required repairs. As far as the issue pertaining to the community pool, we are just as disappointed with the matter as our residents, and are working hand-in-hand with the County Inspector to obtain the operating permit for the pool. Unfortunately, the issues in need of clarification exceed the timeframe of current Ownership, which has led to extensive delays. With that said, our team is reviewing alternative options for the remainder of the season, and will provide communication to the community when it is available. We again apologize for any miscommunication pertaining to these matters, and will provide updates as soon as they are available. Our team is committed to providing a high level of service to our residents, so please contact the site team for further information and assistance. 

• Initial Complaint

  Date:05/16/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I interacted with ********************* at Bayshore properties(ParkWest Apts) in ********, In. I inquired about a 2 bdroom apt. I stated to ***** that there was an eviction filed against me last year and that it was dismissed and the balance was paid in full. She reassured me that would not be an issue for me to be approved. She also confirmed with her coworker ******* and she stated I would need to show proof the balance was paid and I would be approved. I emailed proof of payment and minutes later I received an email from ParkWest stating that I was not approved because of this reason. Business was closed at the time so I was unable to contact anyone. I was deceived into believing I would be approved for the apt just so I could pay the application fee twice for my daughter and I.

  Business Response

  Date: 05/17/2024

  Bayshore Properties is in receipt of Complaint # ********. Thank you for bringing this matter to our attention. Per your conversation with the Property Manager this morning, we have refunded all monies paid to ********* on your behalf.  We take pride in providing great customer service to our prospective clients.  Bayshore Properties apologizes that our team did not fully understand the information you were providing to Park West about the eviction on your record.  The $120 application fee for you and your daughter and the $100 admin fee is being refunded. 

  Customer Answer

  Date: 05/17/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  
  

  Thank you.

• Initial Complaint

  Date:05/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A month and a half ago our ** went out in our apartment. We put in a ticket and they came to "fix" it. They didn't actually fix the *** We out in another ticket after already having deal with an apartment that was atleast 80 degrees at all time for multiple weeks. They came after almost 2 weeks of the ticket being in and "fixed " it again. This time it was the same thing but by this time we had been dealing with this for well over a month. We've been without air for over a a month and a half and I just had to put in another ticket for the ** unit because they close the work order every time they think they've fixed it. Last summer we were having the same issues with our ** unit. Last night it was 81 degrees in our apartment and I dont believe they're providing us with the quality of living they advertise. I contacted them this morning and was essentially just told I was on the list again for repairs. There has been no mention of a possible refund or a date in which this problem was going to get fixed.

  Business Response

  Date: 05/07/2024

  Bayshore Properties is in receipt of Complaint #******** to the BBB filed 5/5/24.  In your complaint, you were unsatisfied with the response rate and the repeated calls needed to fix to your Air Conditioner.
  
  First let me say that we apologize that you are going through this situation.  We are also sorry that it has taken repeated calls to get this fixed.  When it comes to fixing HVAC systems, it is sometimes necessary to troubleshoot one thing before moving on to the next.  The property thought we had your system fixed, then learned it reappeared. 
  
  Our records show you met with the Manager on site today 5/6/2024, and she communicated our next steps with your unit. We plan to have the Maintenance Supervisor charge it up again today,then follow up the next couple of days to make sure the charge holds.  We will continue to communicate daily with you until we are confident that the system is working correctly.  
  
  We appreciate that you brought this to our attention, as Resident satisfaction is very important to us. We also appreciate that you continue to choose Woodspring as your home.   
  
  If you have any other questions or concerns, Id be happy to meet with you at the site.  Just reach out through the information below,
  
  ***********************
  Regional manager
  *************************************
  ********************

• Initial Complaint

  Date:03/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To whom this may concern I been staying here at hidden creek apts for three years never had a problem with towing, until yesterday. I know for a fact I had my pass in my car but because it wasnt in the very front of the car they towed me, when the pass was behind the air fresher . This is ridiculous been a resident for three years never had this occur causing me to lose money !

  Business Response

  Date: 04/09/2024

  Hidden Creek has outlined the parking rules and regulations in the lease agreement along with communication that is emailed regularly to residents reminding them of the importance of their ***********.  The tow company does send the property several photos after any car that has is towed from the property and it includes the front windshield area.  The pictures attached do not show that a parking pass was present on the rearview mirror nor was one visible behind the air freshener. 
  
  The property manager spoke with the resident prior to them retrieving their car from the tow yard. He was instructed to take a photo of the *********** that was in the car while he was still at the tow yard and to call the property manager back before paying the fee.  The resident did not contact the office with that information. 

• Initial Complaint

  Date:12/26/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I First Moved Into This Apartment Complex I Got Paid Weekly From My Full Time Job Unfortunately In March 2023 I Suffered From A Brain Aneurysm And Collapsed At Work, I was advised I would Require Multiple Brain Surgeries To Clip The Anuerysms. I would then need to complete PT and I would be off work for sometime. I advised the property manager **** as soon as I was released from the hospital that I was being placed on Long Term Disability Until My Doctor ******** me From his care. She Advised me no worries she would note my account and thanked me for letting them know...May, June and July I Had surgeries at this time I was paying my rent late because my check is now deposited once a month from my job until I am released to return to work So. Usually I pay my rent between the 10th - 15th. My Doctor said I will be probably be released from his care and can return to work between April or May **** depending on my test results. A Few Days Ago I received a letter threatening to evict me and my daughters for $500 In late fees. Late Fees Only being that I advised them that I am on *** I Think this is unfair and absolutely terrible to treat your tenants this way. Luckily I have a bit of savings and will be able to pay the $500 in late fees. I wanted to bring this to your attention because this seems to be ridiculous. I was not offered a courtesy waive, no one called to ask was there an issue that now the last few months my rent has been late. They Just processed eviction and threats right before Christmas. Unprofessional and Cruel. I can not wait until I am 100% healed back at work and can move out of this complex it has been challenging and disappointing living here

  Business Response

  Date: 05/07/2024

  Please see attached

• Initial Complaint

  Date:12/15/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There charging an illegal $149 Administration fee what they calling it on top of a $60 application fee

  Business Response

  Date: 12/20/2023

  To whom it may concern,
  
  We are in receipt of BBB Case #: ********, dated 12/15/23, regarding Billing or Collection Issues.  This complaint is specific to refundable $149 Administration Fee in addition to non-refundable $60 Application Fee.
  As stated in the ************************************* Fee: You have delivered to our representative an administration fee in the amount indicated below, and this payment partially defrays the cost of administrative paperwork. If the application is denied, the administration fee, amount indicated below, will be refunded. If the application is approved, the administration fee, amount indicated below, will not be refundable. If the application is approved and the applicant wishes to withdraw their application,the administration fee, amount indicated below, will not be refundable. If you withdraw your application prior to approval, the administration fee will be nonrefundable.

• Initial Complaint

  Date:11/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved out of my apartment on June 30th 2023. I have contacted the rental office on several occasions regarding my deposit and haven't gotten a response. I have gone by in person in September and still haven't gotten a response. My deposit was $1599 and would like the entire amount back due to the time it is taking to get a response and my money back. I last reached out to the manager ***** on 10/5/2023 and have yet to get a response

  Customer Answer

  Date: 11/06/2023

  The complex was ********************* Apartments located at *************************************** I lived in building **** apt 13A for two years. The manager's name when I left was ************************** 

  Customer Answer

  Date: 12/01/2023

  Afternoon,
  
  I did get a response from the Property Manager ************************* on Monday November 27th. With a little bit back and forth she did provide and invoice for the full amount that I will be receiving. According to her the company sends out checks at the beginning of the month and mid-month. I will wait to see if I indeed do get a refund check. 
  
  Loret Noble 
  Sr Administrative Assistant Zone 6
  5120 Priaire Stone Parkway 
  ***************, ** 60192
  Cell ************
  Office ************
  
  It is your attitude, more than your aptitude, that will determine your altitude 
                                              -Zig Ziglar 
  
  
  CONFIDENTIALITY NOTICE: This email transmission and any accompanying documents are solely for the use of the intended recipient and may contain information that is privileged, confidential or otherwise exempt from disclosure under applicable law.  If you are not the intended recipient, you are hereby notified that any disclosures, copying, distribution or action taken or omitted in reliance on it is strictly prohibited.  If you received this information in error, please notify the sender immediately and delete the original transmission.
   
  
  
  
  
  
  Confidentiality Notice: This transmission (including any attachments) may contain confidential information belonging to the sender and is intended only for the use of the party or entity to which it is addressed. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution, retention or the taking of action in reliance on the contents of this transmission is strictly prohibited. If you have received this transmission in error, please immediately notify the sender and erase all information and attachments. 
  

  
  

  Business Response

  Date: 05/07/2024

  Please see attached.