Complaints

This profile includes complaints for Bayshore Properties's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Bayshore Properties

  PO Box 10010 Merrillville, IN 46411-0010

• 

  Bayshore Properties

  930 Cypress Point Dr Crown Point, IN 46307-5101

• 

  Park West Apartments

  1800 Park West Blvd Griffith, IN 46319-1362

• 

  Bayshore Properties

  2217 Tanglewood Dr Hammond, IN 46323-1318

• 

  Bayshore Properties

  8118 International Dr Crown Point, IN 46307-1114

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/28/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a lease owner of ****************** in ***********, ** and I got married in August 8th, 2022. I am trying to add my wife's name on the lease and they say that they do not add someone to the lease or as occupant until the lease ends. My wife is unable to get her license or may face problems with immigration services.

  Business Response

  Date: 11/07/2022

  Hello Tenant, 
  
  We would like to apologize for any confusion that you may have had; on 10/28 a paper application was provided to you to add your wife to the lease.  An application fee is required as well to process the application, additionally on 11/1 a phone call was made to see if you had any additional questions regarding completing the application. We have not heard back from you as of 11/3, if you need assistance, please reach out to the office anytime. 

  Again, sorry about the confusion we would be glad to help you fill out the application.

  
  

• Initial Complaint

  Date:09/21/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since March 2021, I have had consistent plumbing issues in my unit that leave my toddler and I with sanitation issues such as the bathtub being filled with ***** matter and food that did not come from unit, grotesque sewage smells, and inconveniences such as not being able to use my shower. All of which compromise our health. I have reached out to Bayshore properties/Parkwest Apartments and Im always told I will receive contact and I have not. My calls, voicemails, and emails are being ignored. What I am experiencing violates housing and sanitation codes that are not only set by the state, but are IN THE LEASING AGREEMENT. I have been stating that I either need a different unit OR compensation as far as my rent.

  Business Response

  Date: 10/05/2022

  To Whom This May ***************** or about September 7th, 16th and 30th the tenant's bathtub and kitchen sink were rodded out by our maintenance team.  On October 3rd our maintenance employee spoke with the tenant, and they confirmed that the tub has not backed up and seems to be working.  The tenant told us that the kitchen sink was till backing up and we scheduled for a plumber to come out on October 4th.  On October 4th the tenant decided against entry, and we honored their wishes.  In the same conversation we told tenant that we will professionally clean their carpets. 

  We would like to take this time and sincerely apologize for the inconveniences that this has caused.  Also moving forward, we will move/transfer the tenant at no penalty or cost if she continues to have the same issues.  We will also keep the lines of communication open with all work orders being addressed in a timely matter.  The main goal with all of our tenants is to be satisfied and happy with their units.

  Sincerely,

  Park West Apartments

• Initial Complaint

  Date:09/07/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm a licensed realtor and assisted my dad and his roommate in finding and selecting ************* as their new home. They finished signing their lease agreements on 8/30/2022 with a move-in date of 9/1/2022. After move-in, multiple issues which create a dangerous and unlivable environment were identified by the tenants. All issues, which are itemized below, were reported to the property manager via the online maintenance portal on September 2nd. Those issues include:1. The vent in one of the bedrooms is not functioning, causing the room to be dangerously hot and unlivable for the tenant and his emotional support animal.2. The back door facing the public unmonitored parking lot does not lock, meaning anyone off the street could walk into their main floor apartment. This puts the tenants at significant risk for burglary, property damage, and/or injury. 3. The bathroom drains do not function properly and are completely clogged, causing water to back up which is leading to flooding and standing water in both bathrooms.The portal only allowed maintanence to be scheduled for Monday, September 5th due to all other times being unavailable, but no maintenance workers showed up or contacted the tenants. A request for update was also submitted on September 5th with no update given. An email was also sent to the property management company, Bayshore Properties, and the local property, *************. One person, ****, who is responsible for scheduling advised that she would ask the ************* management team to follow up.On Tuesday, September 6th at 1:42 PM, the ************* office was contacted again and said they are unable to provide an update and "maintenance requests are worked in the order they're received, even if they're emergencies." Texts were also exchanged with the maintenance line stating they can not provide estimated times of completion, despite the tenants living in an unsafe and unsecured apartment.

  Business Response

  Date: 09/20/2022

  In regard to the complaint filed by ************************* on behalf of her father, **********************, we have reviewed the concerns of ************** and have addressed all of the maintenance issues. We immediately addressed the vent and the sliding door and restored to their proper function. The plumbing was addressed this week as we had to contract a plumber to address the slow drains.As of right now all of the issues of concern have been addressed and the residents have been informed. Should you need anything further, please do not hesitate to contact our office.

  We would also like to sincerely apologize for the inconvenience this created for your father and our main goal is to make a safe and happy environment for all our residents.

  Sincerely,

  *************

• Initial Complaint

  Date:08/12/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had work done inside of my apartment that required us to allow maintenance and their vendors in our unit without us being home. This was Monday 8/08. We then received missing parts for our bed on Tuesday 8/09 that required us to use my tools and power drill but after extensively looking from top to bottom of our apartment and vehicles we are left to believe that either one of the maintenance staff or the vendors stole my belongings.The night that I found out that this was missing(8/09) I called the head of maintenance and explained to him the situation. Yesterday (8/11) the management team tried to get me to sign an NDA with the value of the tools, not including taxes, for my silence and agreement to not speak to anyone on this situation or leave any reviews.Attached is the original NDA that Bayshore Properties tried to present me with along with a section of this agreement blacked out by sharpie. This is not the only issue with this management team as we have had nothing but problems with them from the day of move in 8/02 until now. These issues start with no running AC on 8-2 and majority of 8-3. We have now been dealing with issues that include improper bracing of multiple shelving that have resulted in us no being able to fully unpack and get settled into our new home.Nonetheless, this management company needs to do something productive for me or else this will not be the only place I go to voice my frustrations.

  Business Response

  Date: 08/24/2022

  When the resident reported that they had items missing from their apartment after work was completed by our maintenance team and the painting vendor, I called and emailed the resident the next day to gather details to document the incident, complete an investigation, and determine the best solution to resolve the matter with the resident.  Maintenance Supervisor coordinated completion of the outstanding repairs to their shelving over the weekend at a time that was convenient to the resident so that they could be home when the work was completed. The resident was initially offered a rent credit in the amount of $237.56, which was revised to $262 to account for *****% sales tax.  At this time, the resident has refused to accept the offer of the $262 rent credit and has not provided access to complete the final repairs which was scheduled to be done after work on Wednesday,8/17/2022.  The shelving has been repaired, but the areas of drywall repairs that are associated with the repairs still need to be painted.

  As of 8/21/22 the ***************** still have not received a return call or email from the resident so this work can be addressed. ***************** has provided solution to resident concerns of their claimed missing drill regardless of further evidence that the drill was taken during the work done at the property as a curtesy to our residents for this grievance. Management team is more than willing to assist with any needs to resolve any work orders for the residents. Management team does not have the ability to complete further work orders without the authorization or entrance from the resident. Management team would like to make the residents happy in their home and is more than happy to discuss more directly with the residents.

  We would like the resident to know that we extend our sincerest apologies for our mistakes and would like to make this situation right and be able to access the apartment however they feel comfortable to finish repairs.

  I have attached our documented events pertaining this matter.

  Sincerely,

  *****************