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Business Profile

Toys

HeliDirect

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Toys.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/23/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a unit on September the 18th, a motor and ESC combo. It was slated to arrive the 23rd-26th, this date continually got pushed back. I finally got it on October the 21st, and it was missing a part (the carbon fiber servo mount) its clearly show in the advertisements, and on the site. When I reached out to support, they told me it's not included, that it was in the first batch of orders, but not mine, even though it's shown on the site as being a free part. When I pressed Further, they told me to reach out to sales. I've written and left reviews, stating this, and the reviews have been altered. I also have emails from them with all this info. I also informed them, that this was false advertising, and to please give me my missing part.This is the site ( ******************************************************************************************************************************************************* )

  • Initial Complaint

    Date:08/01/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction approximately July 20. I purchased a $585 RC Helicopter READY TO FLY *********** was defective upon receipt, and I filmed and posted a ******* video of the problem for the seller to see to verify the issue, as it was NOT ready to fly. They were not interested in seeing the video. They previously had said my $ had been refunded, then later said it would not be refunded. They said it was because the item had broken parts and was scratched, this was from the product malfunctioning from tipping over instead of taking off. I told them this, and to watch the video proof. They also didn't like that I didn't disassemble the product before shipping to them, I left it assembled so they could test and confirm the issue. But, I had the packed the product VERY well, and insured it.

  • Initial Complaint

    Date:12/21/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 12/20/2022 i was solicited by Helidirect. The e mail offered a RC helicopter Align TREX 550X for $883.00, also included a 5% discount , I was interested and try to purchase. When i went to my cart the price changed to $1,055.00. I contacted **** customer service rep for **********************, I told him this was deceptive price switching. He said he would look into, it may be IT problem. He never got back to me and when i e mailed him he said could not do anything about the price. Again i told him this was a bait and switch on the price, said he could not do anything. If you now go to the website and put in best price for a T *** 550x Helidirect still has it advertised for $883.00.

HeliDirect is NOT a BBB Accredited Business.

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