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Business Profile

Plaques

Military Plaques

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Plaques.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/17/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We ordered two seals in June, 2024. Despite multiple emails (see attached) we have not received the seals. We are requesting refund of the money to our credit card as it has been many months and too late for this purchase to be received.

    Business Response

    Date: 02/19/2025

    MANy thanks for bringing this to our attention.

     

    I have been talking to our staff about this customer and their order and I will respond in full after receiving all the relevant information. I expect that to be  within the week.

    Very respectfully,

     

    John ******

     

     

    Customer Answer

    Date: 02/21/2025

     We are rejecting this response because the chain of events are as follows:



    --The order was placed in June, 2024
    --Our administrator Mr. **** ******** never gave verbal or send written approval of the delivery address. Nor did *** ********** or anyone in our team. 
    --The product was supposed to be delivered in 8 weeks-10 weeks after the oder was placed. It should have been delivered to us in early August. The company failed to do this

    --Mr. ******** and our team have not received the product yet even though we paid in full in June 2024.
    --The complant states that they delivered the product in November. Instead of getting a signature from **** ********, they left it with some random stranger. Why was this product not sent by certified mail?
    --We request that the product be sent to us (to a correct address as a certified mail with signature) or refund the amount to the credit card.


    Business Response

    Date: 02/21/2025

    Hi *** ***

    Order MPQ-003135.

    On behalf of our team, I would like to sincerely apologize for what has caused this issue.

    It shows that you are asking for a refund of $335.90 on the BBB complaint we received.

    Upon checking the email conversation made by Richard, you asked if the item can be shipped or refunded.

    At that time, we shipped the finished plaques, and it was delivered on Nov 21, 2024, please see the tracking details attached.

    It looks like you and **** are dealing with this item.


    **** ******** - Approved the mock-up photo
    ********@stanford.edu

    *** ** ********** - Approved the finished plaque photo
    ***********************


    Also, the correct colors of the mock-up photo and due date for the event was not discussed initially to us.

    I checked that Richard tried to contact ****, and he is late for the response.

    For your next order with us, please provide detailed information of the item before starting the production.

    Please be advised that the shipping address was asked as well when we sent the photo approval.

    Based on your email, it was approved to ship to the address provided.

    I recommend looking for Joanna, and ask for these items that are left at the front desk on Nov 21.

    Kindly send the attached proofs that we already sent to you yesterday. Thank you.

  • Initial Complaint

    Date:08/19/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    After approximately 3 months of communication with vender via ************** it was determined that vendor could not provide the product that was approved in the mock-up approval. The vendor issued a refund with an e-check. My bank will not cash e-checks. I request via email that the vendor refund my payment using the original payment method which was pay-pal or supplement my refund for the ****% fee that his e-check service uses to refund the amount back to my pay-pal account. The vendor does not respond back to my emails. I have also filed a report with pay-pal.

Military Plaques is NOT a BBB Accredited Business.

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