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Business Profile

Hotels

Baymont Inn

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/01/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This hotel is disgusting! When we brought it to the Managers attention, he was rude and ignorant. This place has bedbugs and mold all over!

  • Initial Complaint

    Date:06/16/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 6-9-23 I used Priceline to book a two room deal that they offered. On 6-10-23 when we arrived at Baymont by ******* in ****** for check in, the manager stated that one of our confirmation numbers had failed to 'populate' and that we only had one room. He did offer to sell us another room for an additional $160+. Our son and grandsons returned home and my wife and I stayed the night. On Monday 6-12-23 I contacted Priceline for a refund on the unused room. This morning, Thursday **** I received an email from Priceline stating that they had checked with Baymont by *******, and were informed that both rooms had been used, and there would be no refund.

Baymont Inn is NOT a BBB Accredited Business.

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