Reviews

Review Details

• Review fromJessica D

  Date: 02/20/2023

  1 star

  Jessica D

  Date: 02/20/2023

  The doctors and therapists are wonderful, there is no denying that, but the problem is with their billing policy. This practice treats mental healthcare like a luxury. Their prices are really high, so if you have an insurance plan with a high deductible, the costs add up quick. My daughter was tested and diagnosed at Clarity Clinic with a condition that requires medication that she desperately needs. Clarity Clinic would not put her on the schedule until her balance was paid in full, even if I established a payment plan. It would take me at least 6 months to pay off the balance owed from the expensive testing, so their solution was to have her come back for medication in 6 months. The child needs medication now! The billing rep I spoke to was very nice and understanding, but she was at the mercy of their billing policy. How can a practice that specializes in mental health be so restrictive? In many cases medication is life saving, and for a bill with a payment agreement to stand between the patient and that medication seems unethical. This is not a med spa or a plastic surgeon where the services are mainly elective and usually not covered by insurance. The owner of this business, or whoever establishes their policies, should really take a hard look at the population they are serving. People already have a hard enough time affording and obtaining healthcare, so why make it so difficult to for patients to get the care they need. I will never return to Clarity Clinic and I will never recommend them regardless of how great their providers are. Unless you have a substantial budget for monthly, sometimes weekly, appointment fees, steer clear! They will not work with you.

  Clarity Clinic

  Date: 02/21/2023

  Thank you for your review and insight into your experience. We agree that deductibles and out of pocket costs for mental health services have skyrocketed since COVID-19 and generally over the past 10 years. We have seen this repeatedly occurring year after year. Trust us when we tell you it hurts to see this impact of out of pocket cost hit the patients. Once most deductibles reset at beginning of the year, its a toss up how much of the burden will fall on our clients. This decision is negotiate by insurance companies and your employer through your companies insurance policy.Regarding the cost, unfortunately payment fee schedules for services are not our decision. They are solely the insurance companies discretion. Clarity Clinic is in-network with all major healthcare insurance which means we are contractually obligated to collect the negotiated patient responsibility. Not following our contract (not collecting patient responsibility) puts Clarity Clinic at risk of losing our contract and would impact the thousands of clients receiving services here under their current policy. We have and continue to advocate for public policies around reducing or eliminating patient responsibility for mental healthcare to our local, state and federal government officials. This would eliminate the biggest barrier for most individuals. We hope to have others join us in this advocacy work. In the meantime, please contact us directly at ******************************************** so we can work on an individual solution for you. We do offer options to opt out of insurance, receive services for a reduced fee with interns and payment plans to reduce the burden of the full deductible hitting all at one time. It sounds like your daughter and you enjoyed your providers and we would like to work out some form of ensuring your daughter can continue care.