Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/07/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought this order 2 days after I ordered the starter box for making a quilt. I talked to someone there and told them I have never sewn before, but always wanted to make a quilt. She said that it was for beginners, also. So I ordered the first order, which I'm being refunded for, but they will not refund me for the second order, which is supplies to make a quilt-like thread and stuff. I haven't even opened the second package up, but have tried to contact them through ******, and still no answer back. I have tried calling and have sent several emails. The lady called me once and said she had to talk to her team and would get back to me, but she never did. All I want is a return label for the supplies and a refund of my money. Thank you, ***** ***** Long

  Business Response

  Date: 06/12/2025

  Hello,
  
  My name is ********** and I am responsible for our Customer Support team. I would like to begin by offering my sincerest apologies for the confusion and any inconvenience this situation may have caused. Please know that this does not reflect the high standard of service we aim to provide.
  
  In order to resolve the matter, I have processed a full refund for the second order. The refund should be reflected within 3-5 business days. I have also reached out via email to provide further details and attached proof of the refund confirmation for reference.
  
  Regarding the return label, I am currently awaiting confirmation from our warehouse team and will provide you with an update as soon as I have more information.
  
  Thank you for your patience and understanding in this matter. Should you have any additional questions or concerns, please do not hesitate to reach out. I am happy to assist.
  
  Best regards,
  *********

  Customer Answer

  Date: 06/12/2025

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  I accept the responce from the Mrs. ********************** but still have not gotten the return label.  As soon as I get one I will return the whole package back.

  Thank you 

  Regards,

  ***** ***** Long

• Initial Complaint

  Date:03/17/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Wanted to return an item. Was contacted by the company and they agreed to start a return. They sent several emails asking for pictures of the item and why I wanted to return the item. I sent pictures and they said that they would send me a return label. That is where the emails from Mrs. ********************** stopped and I never received the email with the return label.

  Business Response

  Date: 04/02/2025

  We would like to address the complaint submitted by ********* *******. Our team has reviewed her request, and we prioritized customer satisfaction in this case by issuing a full refund without requiring her to return the item. The customer already received the credit back. 
  
  We sincerely apologize if she found the process frustrating or felt there were unnecessary steps involved. Our goal is always to provide a smooth and efficient experience, and we regret any miscommunication or inconvenience she may have experienced.
  
  If you require any additional information regarding this matter, please let us know. We remain committed to excellent customer service and appreciate the opportunity to clarify the situation.

• Initial Complaint

  Date:03/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for a monthly box subscription and it never arrived. I checked my ring camera and it was never delivered. I reached out NUMEROUS times and they are telling me that its my responsibility to contact the post office to find it. I have asked NUMEROUS times for a replacement of the product or my money. I found on FB where this is a continued problem and as seen in the screenshots provided they did the same thing to another patron. It was under my secondary email account ******************* This is unacceptable. Im the consumer, I wasnt offered insurance for the package and they dont include it with their pricing structure (even though I have to pay for shipping) to ensure that they and their consumers are protected from fraud. I posted in the Mrs Quilty ******** to ask for help and they deleted my post from the group to prevent anyone else from seeing or commenting.

  Customer Answer

  Date: 03/13/2025

  This is where they removed my comment from their ******** and stating that it wasnt their responsibility once it left their site. 
  

  A business has the responsibility to ensure delivery and if its not delivered its their responsibility to refund or replace item not wash their hands and decline any further responsibly. They choose to use their parcel company and they choose not to insure their packages, therefore leaving their customers open to being ripped off. 

  Business Response

  Date: 04/02/2025

  Dear Better Business Bureau,

  
  We would like to formally address the complaint submitted by ****** ***** regarding the non-delivery of her subscription box.
  
  Upon reviewing her concerns, we understand that she did not receive her package and was initially advised to check with the postal service. However, in the interest of customer satisfaction, we have since issued a replacement order, which has now been successfully delivered by now. 
  
  We sincerely apologize for any frustration she may have experienced throughout this process. Our goal is always to provide a positive experience for our customers, and we regret any miscommunication along the way. If any further clarification is needed, please let us know.

• Initial Complaint

  Date:03/10/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom it May Concern: On or about February 24, 2025, I ordered a sewing machine from Mrs. *********************** website. This was Order #MQ230935. Having received the item and it being of poor quality, on March 7, 2025, I emailed Mrs. ********************** expressing that I wished to return the item and requested a prepaid label pursuant to Mrs. *********************** return policy. On March 8, 2025, I was advised by Mrs. ********************** that they were unable to process a return. I reminded Mrs. ********************** of their return policy and again requested a return label pursuant to the return policy. I was ignored. Request is again made that Mrs. ********************** honor their refund policy and send a prepaid label so that I may return the item.***** *********

  Business Response

  Date: 04/02/2025

  We would like to formally respond to the complaint submitted by Mr. ***** ********* regarding his order (#MQ230935) with Mrs. *********************************** reviewing his request, we acknowledge that he expressed dissatisfaction with the sewing machine he received and requested a return. While our team initially followed standard return procedures, we ultimately prioritized customer satisfaction and issued a full refund without requiring him to return the item.
  
  We sincerely apologize for any frustration Mr. ********* may have experienced during the process. Our intention is always to provide a smooth and transparent experience for our customers, and we regret any miscommunication along the way.
  
  Please let us know if any further clarification is needed. We appreciate the opportunity to address this matter and remain committed to providing excellent customer service.

  Customer Answer

  Date: 04/03/2025

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  
  

  Regards,

  ***** *********

• Initial Complaint

  Date:02/19/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a subscription to receive a product box monthly of fat quarters for quilting and a bonus fat quarter. I went through the process of cancellation on their website at the end of December to my subscription and then I was billed again in January for the next box. I emailed them to ask if this was the final billing and to confirm I was unsubscribed. They responded to confirm my email address and I confirmed and also sent over the ****** transaction details including IDs. Which orders can be searched for by ID. I never got a follow up response from them and was billed again in February. I then emailed again and then another follow up with zero response or corrective action for the unauthorized transaction. I worked with ****** to turn off the auto pay to prevent them from billing me again so that I can no longer be billed but their process of continuing to bill after cancellation screams fraud to me along with the complete lack of communication from the company.

• Initial Complaint

  Date:02/17/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1. I paid for 32 quarters; received 28 and 16 of them were duplicates (8 pairs). 2. ************ was not included. 3. The box was a mess. The fabric is not high quality and some of it (two pieces) is so ugly I wouldn't use it, and now they wont answer me. They asked for photos of what I received, I sent them and then they went quiet.

• Initial Complaint

  Date:10/15/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a subscription for monthly quilting boxes with Mrs Quilty for approx 6 months. My September 2024 box was received in damaged condition when delivered to my home. I immediately notified Mrs Quilty and was provided with a return shipping label and proceeded to return the package on 9/15/24. I received a email confirming that my damaged box was received by Mrs Quilty on 9/20/24. Since that time I have attempted via email and phone messages at least a dozen times to find out the status of my refund for the returned September package. Mrs Quilty does not answer their phone nor reply to my numerous emails. Since I was so dissatisfied of their lack of response and indifference in working to resolve my issue, I also canceled my subscription with Mrs Quilty on October 3rd through their website. However, 4 days later Mrs Quilty charged my credit card for another monthly box that I do not want. This is a company that I do not wish to do business with any further and frankly demand that they refund my payment for the September and October charges immediately. I have never been treated so poorly by a business who clearly is not interested in resolving a customer issue and just ignores their attempts to contact them!

  Business Response

  Date: 10/21/2024

  Dear BBB,
  Thank you for bringing this matter to our attention. We take all customer concerns very seriously and regret any frustration or inconvenience the customer has experienced.
  We have reviewed the account and can confirm that the following actions have been taken to resolve the concerns:
  The damaged September 2024 box was returned, and a full refund was processed on October 17th. The customer should have received both an email confirmation of this refund and the funds in the associated bank account.
  Although the subscription was canceled on October 7th, this occurred after the renewal for the October box had already processed. As a gesture of goodwill, a full refund for the October box has also been issued, and the customer is welcome to keep the box at no charge.
  We have reached out directly to confirm these actions and sincerely apologize for any delays in our response. We remain fully committed to providing further support if needed.
  Thank you for the opportunity to address and resolve this issue.
  Kind regards,
  *****
  Mrs. Quilty Team

• Initial Complaint

  Date:04/18/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a box of quilting fabric. The post office sent it back due to no pobox number on it. I have sent 2 emails, 1 text and called 1 time. No one answers anything. I would like my money back, this company cant be trusted I had signed up for monthly subscription but I have cancelled it. Now I dont know if they received the cancellation

  Business Response

  Date: 05/13/2024

  Hello,
  
  I am writing in response to the complaint filed against Mrs. ********************** regarding the delivery issue. We sincerely appreciate the opportunity to address this matter and resolve any concerns raised by the customer.
  
  Firstly, we would like to extend our apologies for the delayed response to the customer's inquiries. At Mrs. *********************** we prioritize providing timely and effective customer service, and we regret any inconvenience caused by our delayed communication.
  
  Upon thorough review of the customer's order history and correspondence, it has come to our attention that the Mrs. ********************** subscription box order was unfortunately returned to us by the postal service due to an incomplete address. We acknowledge the frustration and inconvenience this may have caused the customer.
  
  In response to the customer's initial email request for an assistance, we took action to rectify the situation. A replacement for the order was promptly initiated and dispatched on April 20th to the updated shipping address. Our shipping records confirm that the replacement was successfully delivered on April 26th. We hope this resolution has addressed the customer's concerns satisfactorily.
  
  However, we understand that the customer may still have lingering concerns or additional questions. We want to reassure them that we are fully committed to providing further assistance and addressing any remaining issues. Should the customer require any further clarification, resolution, or assistance, we encourage them to reach out to us directly. We are dedicated to ensuring their satisfaction and resolving this matter to their complete approval.
  
  Once again, we apologize for any inconvenience experienced by the customer and appreciate their patience and understanding throughout this process. We value their feedback and the opportunity to address their concerns.
  
  Thank you for your attention to this matter, and we remain available for any further assistance or clarification needed.
  
  Sincerely,
  
  
  
  
  
  
  

  Customer Answer

  Date: 05/14/2024

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  
  

  Regards,

  *******************