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Business Profile

Real Estate

Zion Group Realtors LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/07/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed my lease with Zion Group Realtor for the address ************************************************************************ on December 7, 2020 and began moving in December 8, 2020. This included a $1,000.00 deposit and $800.00 for first months rent. After dealing with many issues with the house and bad communication with the owner **** and my property manager ****, I moved out august 31, 2022 signing paperwork with **** after he did the walk through of the home before turning in my key. He told me it would take 45 days to process the deposit. It took almost a week of contacting him for him to finally respond on October 19, 2022 (50 days later) telling me he is mailing out my check deposit with a breakdown of the moving out expenses. He refused to call and communicate with me about the deposit amount and so I just waited for the check in the mail. It has now been *********************************************************************** the mail. He has now blocked my number and no one will answer any of my calls or messages.

    Business Response

    Date: 12/05/2022

    Hi, I have just been informed that *********************** who lived in one of our rental homes at ******************************************************************************* had filed a complaint against ZION GROUP PROPERTY MANAGERS claiming none return of her security deposit. He was just being impatient because we have mailed out a check to him at *******************************************************. ** *****. *********************** had since cashed the checked by reason of our account being debited with value and image of the said check Please clear and exonerate ZION GROUP PROPERTY MANAGERS, its managers, assigns or successors of any guilt, liability or negative implication this complaint may have on our public profile as a matter of urgency. It was needless to file the said complaint in the first place. We have never held on to any tenant's security deposit unless the related tenant had caused damages to the property when living in our homes beyond regular wears and tears. Thank you for your time and attention ***************************** Property Manager Zion Group Property Managers

    Sent from ***************************** (****************)

     

Zion Group Realtors LLC is NOT a BBB Accredited Business.

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