Complaints

This profile includes complaints for Tire Rack (The)'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Tire Rack (The) has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Tire Rack (The)

  7101 Vorden Pkwy South Bend, IN 46628-8422

  
• 

  Tire Rack (The)

  3300 WALTHAM WAY McCarran, NV 89434

• 

  Tire Rack (The)

  PO BOX 17480 Golden, CO 80402-6024

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/12/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  SCAM!!! I have two approved claims that were not paid. Every time I contact them about not receiving the check they allegedly and resend the check without providing any proof of doing so. I should have known by all of the complaints against this trash business. I will be suing with all documentation if they do not find a way to remit me in this FINAL attempt.

  

  Business Response

  Date: 04/13/2024

  We apologize for the inconvenience.  We've reached out to the road hazard administrator, Nation Safe Drivers, and asked them to contact you directly as this not anything Tire Rack has any control over.  We're sure they will get this resolved for you.  Please make sure they have confirmed the correct mailing address for you prior to the next check getting mailed to you on 4/19.

  Thank you for the opportunity to respond to this complaint.
  

  Customer Answer

  Date: 04/24/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The business has issued aforementioned refunds.

  
  

  Thank you.

• Initial Complaint

  Date:04/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Dec 2nd 2023, my tire hit a nail on my way home. Since it is Saturday, and I need a car to go to work on Monday, I bring my car to the tire repair shop right away. I dropped my car there, and get tire replacement, which is done the next day but I come and pick up my car Monday, Dec 4th, before I go to work. After I went home, I thought that I already file a claim with Tire Rack warranty for the replacement tire, but turned out I didn't. The reason I thought so is because approx. 1 week prior to Dec 2nd 2023, I hit a pot hole and blew my other tires. That's why it cause confusion.Fast forward until Apr 8th 2024, when I realize I never got paid for my tire, I file a claim with Tire Rack for the tire. No issue arise, and I was able to file a claim. I immediately submit the picture of my tire that hit a nail, a long with a picture of the finalize receipt, but it keep getting pushed back without any specific reason. The exact word they used: "Please provide us with your finalized invoice. Once we receive that information we can proceed with your claim. Please email your respond to our email address: *************************** That's why on Apr 9th 2024, I called again to ask for the reason. The customer service rep, name "Tyshani" was very rude and refused to give me any reason at first (She didn't able to find my account, but never ask again until I actually reminded her). Then she state that the claim being denied is because I didn't get pre-approval. I said I never heard of the fact that I need to get pre-approval, and I file a claim with you guys for few time, never get into any trouble, why do I need it now. She responded "It is listed in the T&C" but when I asked for the copy of T&C, she didn't provide it. Then after a few more talk, she hung up on me after she gave me her name.So my question is, why ******* was being that rude when she talked to the customer, and since your work hours is Mon - Fri, how can I contact you guys during Sat for pre-approval, since I need it to be done during the weekend, so I can have my car for work on Monday? Who should I contact so I can get my money back, for the insurance I paid?

  

  Business Response

  Date: 04/11/2024

  We apologize for the customer's frustration and disappointment.  However, the terms and conditions of the road hazard warranty clearly state that the customer has to obtain pre-authorization prior to replacing the tire, and ******************* will take weekends into consideration for a delay.  However, four months after the date of loss is far too long to make an exception as the road hazard damage cannot be confirmed within the allotted time frame.  A copy of the terms and conditions is attached.  

  Unfortunately, this is not a situation Tire Rack can assist with as the denial is legitimate.  We would encourage the customer to file any future claims within the required time frame.

  Thank you for the opportunity to respond to this complaint.

   

   

   

• Initial Complaint

  Date:03/26/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 4 tires from The Tire rack for my car, as a part of the decision was the fact the Tire Rack includes in the price quoted a "Road Hazard Protection warranty". I filed alegitmate road hazard claim on two tires, one tire was dmaged earlier and the other soon after (we had snow here in MD an the Snow plows damaged the ***** and I hit deep pot holes that rendered the tires a "total loss". The two claims were filed almost idnetical, except at different times and places. The first claim was paid, but not the 2nd tire claim. These were diferent incidents, but I followed the same process. Tire Rack denied the 2nd claim for an arbitrary reason saying I "replaced the tire w/o authorization"! Tis is ridiculaous, I was stranded with a toally flat tire, AAA ha to respond and place my temporary spare tire on my vehicle. I took the **** to "MR. ***** the facility that workd with Tire Rack to install the tires you buy from The Tire Rack. Mr. **** inspected the tire and found a hole in the sidewall that rendeed the tire a total loss. the ordered anothe rtire and returned my vehicle to normal funcitoanlity (Temp spares have severe retricitons on spedd an distance traveled on them). This was the exact same way I handeled my ************* loss and Tire Rack eventually paid the claaim ( took a very long period). I fell they have illegitmtely decided not to honor their warranty obligations. The tire I purchased from them was damaged by a road hazard( hitting a deep pot hole in the travel lane), a roda hazard and I filed a legitmate claim for re-paYMENT.

  

  Business Response

  Date: 03/26/2024

  We apologize for the inconvenience and frustration.  However, the claim denial is legitimate as there was no claim filed on the second tire until 3/16/2024 and the date of loss was filed as 1/27/2024.  The pre-approval and date of loss were too far apart for the claim to be approved. Also - In reviewing the documentation provided to ******************, and attached to this complaint, there was only one replacement tire purchased, but two tires claimed.  We do apologize, but the terms and conditions of the Road Hazard Coverage are very specific and clear, and unfortunately the claim would not be valid or approved.  

  Thank you for the opportunity to respond to this complaint.

   

  Customer Answer

  Date: 03/26/2024

   I am rejecting this response because:

  i HAD TWO SEPERATE CLAIMS. I SENT TWO SEPERATE PROOFS OF PURCHASE (ATTACHED HERE) . THE 2ND  CLAIM HAPPENED ABOUT 10 DAYS AFTER THE FIRST. On both occassions I *** to Mr. **** to have the tires evaluated ( That's who Tire Rack recommended for the original install).  I have both "offed tires" if Tire rack wants to inspect them. Two seperate claims were filled. The delay in the 2nd claim filing is because Tire Rack did not pay for the first claim until March 4th (check #******)! I awaited the handling of the first so that I did the 2nd claim correctly! They caused the delay, not me. I have a legitmate claim. it waa filed the same way.

  Additinally the reasons here are different than they wrote me initially. Stating that The "replacement wasn't pre-approved"; hence my point as them being arbitrary- changing excuses not to honor their published warranty!  In an attempt to try and legitimaize their rationale to the BBB!

  I have copies of all invoices (Mr.****- I have now bought 6 tires) a copy of  the check received, and both dmaged tires! Tire Rack needs to honor their warranty!
  
  

  
  

  

  Business Response

  Date: 04/04/2024

  We will credit the original cost of the tire from Tire Rack as a one-time courtesy but will not credit again in the future if the terms and conditions of the Road Hazard warranty are not met. Pre-approval is a requirement, and the pre-approval must be obtained within 48 hours of replacing the damaged tire, not several weeks later. Please allow 3-5 business days for the credit to process.

  Thank you.

  Customer Answer

  Date: 04/05/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. See my receipt previously submitted, tire price was $315.99

  
  

  Thank you.

• Initial Complaint

  Date:03/26/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order with Tire Rack for tires. Along with my order I added on mobile installation. I selected a date and time and made sure I took off of work to be available. I also signed up to receive text alerts with updates and delivery ETA so I wouldn't miss anything. My delivery/installation date was set for March 25, 2024 from 3 pm - 6 pm. When 4 pm arrived I had not received any alerts or updates on the delivery/installation so I called in to customer service to confirm I was properly set up including delivery address and contact information. I was greeted with everyone confirming my phone number in order to pull up my information which was correct. I was assured my tires were picked up and that the installer was on the way. When 5:55 pm arrived and I had no missed or no one ringing my doorbell. I called Tire Rack to again check status. While I was on the phone being transferred to someone who could look up my information I saw two emails from tire rack that said "we are outside" and another that said "delivery canceled". The rep on the phone lied and said the driver rang my doorbell but I have a ring camera which shows no one at my door. He then lied and said my phone number in the system said "************" which was a lie as well because I was literally log into my Tire Rack account which should all correct information. I am VERY UPSET for taking my time to take off of work just to be lied to about someone coming to my house and no one showed up.

  Customer Answer

  Date: 03/26/2024

  In order to be fair for me taking off of work to accommodate an appointment that never happened and me being completely lied to, there should be a billing adjustment to the tire price or some type of discount compensation. 

  

  Business Response

  Date: 03/26/2024

  We apologize for the inconvenience and the experience with our mobile installer.  A member of our installer program has reached out to you to offer an accommodation as a gesture of our sincere regret for the situation.

  Thank you for the opportunity to respond to this complaint.

  Customer Answer

  Date: 03/28/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  
  

  Thank you.

• Initial Complaint

  Date:03/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,I purchased two tires, and I contacted Tirerack because upon installation the tires had a defect in the sidewalls which caused them to lose air. Tirerack told me they could not refund me. It was not urgent until it became urgent. The tires were constantly causing me to have to inflate them daily to the point they were losing 4 PSI a day! It became a danger, and I went in to my local tire shop to get them replaced; and they told me this is common because the tires were almost five years old! I am attaching the receipt as proof as I would like my refund on this.Thank you.

  

  Business Response

  Date: 03/08/2024

  We apologize for the inconvenience and misinformation.  The tires purchased from Tire Rack have DOT dates ending in 0222, meaning they were manufactured the 2nd week of 2022 - only two years prior to the date of purchase, not five.  The tires carry a full warranty.  We don't show any record of contact to Tire Rack's customer care team, but our direction would have been to have the tires dunked while still installed on the wheels to determine where the leaking is coming from.  It could be a leaky valve stem, improper installation, or a bead damaged at the time of installation.  Worse case, the tires could have road hazard damage which would be covered under the road hazard warranty supplied by Tire Rack on most tires we sell.  However, tires leaking soon after installation typically do indicate installation damage.

  We would suggest going back to *** Boys to have the tires inspected properly so they can determine what the cause of the leak actually is.  If you no longer have the tires, there really isn't anything Tire Rack can do as we are just now learning about the issue.

  Thank you for the opportunity to respond to this complaint.

   

  Customer Answer

  Date: 03/08/2024

   I am rejecting this response because:
  
  Pepboy declines any installation damage. I would like a warranty claim on these tires 

  

  Business Response

  Date: 03/13/2024

  We apologize for the inconvenience.  Without having the tires to inspect, there is no warranty available.  As stated previously, Tire Rack was not given the opportunity to inspect the tires or troubleshoot the issue prior to the initial BBB complaint.  Also, there were only two tires sold by Tire Rack so we would need the *** dates from the tires that failed prior to disposal to confirm the tires in question are the ones from invoice LU63791.  There is nothing more Tire Rack can do in this situation since there are no tires to inspect or adjust for any potential warranty.  

  Thank you.

  Customer Answer

  Date: 03/13/2024

   I am rejecting this response because:
  
  The tires have not been disposed of. 

  

  Business Response

  Date: 03/15/2024

  A member of our warranty team will reach out to you shortly to discuss next steps.  Please have pictures of both tires available showing the bead of the dismounted tires, and the full DOT date of the tires.  They will also need you to confirm how many tires are defective since the replacement invoice appears to be for one tire only.

  Thank you.

   

• Initial Complaint

  Date:03/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******** was denied after showing photograph proof of even wear. Tire rack warranty office claimed there was extensive damage to the tires which is not true, my mechanic did not see any damage besides typical wear. I will never use tire rack again, it's bad enough I get this treatment from insurance companies but if I can't even get a miniscule prorated reimbursement I'll take my business elsewhere.

  

  Business Response

  Date: 03/08/2024

  We apologize for the inconvenience.  The pictures provided did not show the bead damage and road hazard damage that was evident when the hands-on inspection was done by Tire Rack's adjustment team.  Unfortunately, that kind of damage does void any manufacturer warranty.  Our warranty team has reached out and offered a discount on the replacement tires as a one-time accommodation.  Please allow 3-5 business days for the credit to be processed.

  Thank you for the opportunity to respond to this complaint.

• Initial Complaint

  Date:02/27/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a set of wheels and tires from tire rack.com. The immediately put a hold of $1600 on my account after speaking with them I realized it was the wrong size tires. I spent three days trying to get a hold of them via email, text and phone with no avail. Finally after posting about them on ******** I was able to get them to cancel the sale after speaking with them, I told was told the sale is canceled and I could order the correct parts and part numbers. I did that the next day I received a call from ******* in sales. ******* informed me that I was given the wrong price that the wheels werent on close out in order for me to process this package. I would have to pay them an additional $70 per tire , I explained to ******* that I would not be doing this. ******* quickly said OK Ill cancel your order cancel my order and hung up the phone now that tire rack is canceled two of my orders for no reason in two days I have over $3000 on hold with them for no reason .

  

  Business Response

  Date: 03/06/2024

  We apologize for the inconvenience and issues with the ordering process.  We're happy to see that everything is finally resolved, and your order shipped.  

  Thank you for the opportunity to review and respond to this complaint.

   

  Customer Answer

  Date: 03/08/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  
  

  Thank you.

• Initial Complaint

  Date:02/14/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good afternoon,I hope all is well. I received damaged tires from order #LT49655, and the installer put them on without warning and threw away mine making it too late to force a return. I reached out to Tirerack for a refund or a different set of tires as I did not want to risk tires from the same 2020 batch again. I replied to their last email stating that I would prefer a refund or a different set, and I have not heard from them since.Thank you,

  

  Business Response

  Date: 02/14/2024

  Thank you for the opportunity to respond to this complaint.  Replacement tires have been sent to the customer as an accommodation, as the ones on the original order appear to have suffered shipping damage.  We apologize for the inconvenience.

   

   

  Customer Answer

  Date: 02/14/2024

   I am rejecting this response because:
  
  Good afternoon,

  Thank you for the reply. As stated in my original email, I am seeking a refund of this order - not a replacement. I wanted the original order credited as to obtain a different batch of tires of a different year, but I was not granted this option. 
  

  Thank you, 

  

  Business Response

  Date: 02/16/2024

  We apologize for the inconvenience and confusion.  It is our policy to send replacement tires when there's a shipping damage claim.  However, since the replacement tires haven't been installed and driven on, we've issued *** call tags to have the tires picked up and returned to our distribution center.   Please allow 3-5 business days for the credit to be processed once the tires are received.

  Customer Answer

  Date: 03/11/2024

   I am rejecting this response because:
  
  

  I am okay with the resolution offered by the business, but I must reject the response because the business never provided that resolution. I never received the refund.

   

  If you can please note that in the rejection, thank you!

  
  

  

  Business Response

  Date: 03/13/2024

  The replacement tires shipped at no charge haven't been returned to us, so no credit has been issued.  We've made two attempts to pick them up from your installer.  We've been in contact with ****** from that location and he's confirmed the tires are still there with the return shipping label.

  Please reach out to *** Boys and ask them to return the tires so credit can be issued,  Thank you.

  Customer Answer

  Date: 03/13/2024

   I am rejecting this response because:
  
  Hello, I just called the PepBoys, and they say that they do not have a return shipping label. To please email it to them and copy me on the email at ***********************

  Customer Answer

  Date: 03/13/2024

   I am rejecting this response because:
  
  Hello, I just called the PepBoys, and they say that they do not have a return shipping label. To please email it to them and copy me on the email at ***********************

  

  Business Response

  Date: 03/15/2024

  We don't have a way to email return labels to installers, and have issued two pick up labels at Tire Rack's expense to Pep Boys.  They've confirmed they have the tires, and have confirmed receipt of the labels.  A member of our warranty team will reach out to you to discuss other options.

  Thank you.

• Initial Complaint

  Date:02/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 04/22/203 we purchased a set of KUMHO tires for our vehicle. We purchased a warranty with this order as well. On January 8th i took the car for routine maintenance and I told them to do an alignment on the car because the car is pulling hard to the right. The alignment was performed but it did not correct the issue. The technician went back and took the two front tires off the car and found that the tread had separated from the tire as if the tires were recapped tires. With this information I called tirerack.com to place a claim on the tires. I spoke with ***************************. I explained to ****************** about the damage that the two front tires had. ****************** said that I have a viable claim and sent me the claims form to complete. I asked if I could go ahead and purchase the tires. She told me that we needed to place a claim prior to purchasing the replacement tires. I did as I was told. On February 8th I received notification that the claim was denied due to the damage on the tires not being covered under the warranty. The damage was not due to normal wear and tear on the tires. The tires have barely been used as this is a pleasure car. We do not understand why the company is not taking ownership that they sold us two bad tires and was told that the only way we could get reimbursed was if we purchased two new tires from tirerack.com. The seller is not standing by their warranty and the fact that their product was faulty. 255/40ZR-20 KUMHO ECSTA PS91 XL DOWNLOAD WARRANTY BROCHURE PDF 2Estimated 04/26/23$244.58$489

  

  Business Response

  Date: 02/14/2024

  We apologize for the inconvenience.  A member of our ************* team has reached out to the customer with a few options to resolve this issue.  The customer has decided to have the tires returned for inspection and a possible pro-rated warranty credit depending on the outcome of the inspection.  Our warranty team is currently assisting with this process.  

  Thank you for the opportunity to respond to this complaint.

   

   

  Customer Answer

  Date: 02/15/2024

   I am rejecting this response because we did not agree to a prorated warranty refund. We are asking for a full refund for the tires according to the warranty. We know the inspection has to take place but we have not been satisfied with the outcome as of yet. We are waiting further input from the tire inspection. 
  
  
  

  

  Business Response

  Date: 02/16/2024

  We apologize for any confusion, but the warranty is based on the remaining tread depth, it is not full credit.  And, the credit is contingent on the results of the inspection, which is why a 50% discount/credit on the replacement order was offered as a Tire Rack accommodation - the pictures indicated a non-warrantable condition and Tire Rack felt it would be more beneficial to the customer to take the discount instead of taking a chance on any warranty coverage.  The customer chose the return for inspection and possible warranty credit.  

  Thank you for the opportunity to respond to this complaint.  At this point it is best that the customer continues to work directly with ******************** warranty team for updates and all communication.

• Initial Complaint

  Date:02/06/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1-24-24 I bought 4 tires. I paid $994.95. I had the tires mounted 1-27-24 and balance at ********** The truck vibrated and was thumping. I made an appointment at the ***** dealership to look at it. They got me in on 2-5-24 they said the road force was out of spec on 2 of the tires the checked. I told them don't check the other 2 just take all 4 off and install the old ones I still had in the bed of the ************ ordered new tires from the ***** dealership. I contacted tire rack and sent them all the info they ask for. And they won't give me a refund on the tires I purchased. They said it's ****** tires policy I either replace them with the same tire or they give me 4 options of tires to purchase from them. All I want is a refund on all 4 tires I don't want replacement tires I already purchased tires. There is nothing on there website about ****** tires policy. If you need I have where I had them mounted and paper work from the dealership that found the problem.

  Customer Answer

  Date: 02/14/2024

  Hi, I send in a complaint on February 6th about tire rack in southbend ******* on tires I bought that made my truck shake and vibrate I recieved a call last week from tirerack that *** will pick up tires on Monday and I will get a full refund. I recieved an email today where they took out $212.76 for shipping. When they called they didn't mention any shipping. They said full refund why do I have to pay for there junk tires that they shipped here for free.

  

  Business Response

  Date: 02/14/2024

  We apologize for the inconvenience.  The tires are going to be returned to our warehouse for warranty adjustment and credit.

  Thank you for the opportunity to respond to this complaint.

   

  Customer Answer

  Date: 02/16/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Thanks for the help all money has been refunded. You can     close this out.    Thanks

                                   ****