General Services
ePlanters, LLCAbout
Business Details
- Local BBB:
- BBB Serving Central Indiana
- BBB File Opened:
- 6/7/2018
- Business Incorporated:
- 8/9/2016
- Type of Entity:
- Limited Liability Company (LLC)
- Business Management:
- Jeremy Derringer, CEO
- Mr. Taber Landwerlen, Webmaster
- Ms. Claire Boyle, Manager
Additional Contact Information
- Principal Contacts
- Jeremy Derringer, CEO
- Ms. Claire Boyle, Manager
- Customer Contacts
- Ms. Claire Boyle, Manager
- Additional Email Addresses
- Sales: Email this Business
- Technical Support: Email this Business
- Customer Service: Email this Business
Additional Information
- Refund and Exchange Policy
- Return Policy
Shopping to redesign or enhance your space should be fun, so don’t be afraid to try new things! If an item isn’t the perfect match, return it for a refund within 30 days of delivery in the original condition and packaging.
A few items can’t be returned, including:
1) Clearance items (unless damaged or defective)
2) Custom Products
3) Items marked “Non-Returnable” on the product page
Ready to start a return? Visit our Returns Center, https://www.eplanters.com/support/open.php, to request a return authorization.
Refunds will be made to your original payment method (minus return shipping costs).
Large Planter Return Policy
You can return a large planter within 30 days of delivery as long as it hasn't been installed/planted and is returned in the original packaging. In some cases, you might have to pay a restocking fee (generally 20-40%).
When your planter arrives, please take the following steps:
1) Check the box for damage
2) Make sure the product name and model number match your order confirmation
3) Remove the packaging and inspect the planter
If you receive the wrong item or it arrives damaged, don’t accept the delivery. Tell your delivery representative(s) and contact us immediately by phone at 888.468.1554 or via our Support Center, https://www.eplanters.com/support, so we can arrange for a replacement. Once your planter is installed/planted, it can’t be returned.
Damages & Claims
We work hard to ensure your planters arrive in perfect condition, but we understand that isn’t always the case. A damaged planter can be replaced within 7 days of shipment as long as it hasn't been installed/planted and is returned in the original packaging.
When your planter arrives, it is important to take the following steps:
1) Check the box for damage
2) Make sure the product name and model number match your order confirmation
3) Remove the packaging and inspect the planter
If you receive the wrong item or it arrives damaged, don’t accept the delivery. Tell your delivery representative(s) and contact us immediately so we can arrange for a replacement. Once your planter is installed/planted, it can’t be returned.To report a damaged or defective item, please visit our Support Center, https://www.eplanters.com/support, or call 888.468.1554. - Business Categories
- General Services, Plant Nursery, Garden Center
More Resources
Featured Content
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.