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Business Profile

Optometrist

Visionelle Eyecare, Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Optometrist.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:03/25/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went in for an eye appointment. They gave me my prescription and said it would be 549 for lens. I provided my own frames. I called my insurance and said it was too much and asked me if I wanted all this extra premium stuff and I said no just transitions. The girl ordered all this stuff that I didn't want. She gave me a form to sign and told me it was for my own frames that if something happened to them I am out. Ok I signed. ( It was actually a form that said no refunds) ************* companies called them and they said I signed a form which I had no knowledge of and said I only had to put a ***** deposit down which the girl said I had to pay it all upfront. I didn't get my glasses I just want my money back and I want to go somewhere else where I don't feel taken advantage of. ************* company said they hadn't even ordered it yet and there is no reason they can't refund and call it a day. I didn't even order the stuff she put on there. ************* company also told me basically if these lenses don't work for me ( and he said he didn't they think they would) I would have to shell out more even if they got the prescription wrong. I am working with HR to try to have them removed as in network but I need my money back this company is throwing up way to many red flags. I also have no documents since they gave me nothing at all. This is why I had no idea about the premium stuff that was ordered on my behalf

    Customer Answer

    Date: 03/27/2024

    I need to disregard this. I talk to the doctor and discuss it with my insurance and everything is okay now. I'm going to try the new glasses when they come in.

Visionelle Eyecare, Inc is NOT a BBB Accredited Business.

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