We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Dentist

Aspen Dental

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dentist.

Complaints

This profile includes complaints for Aspen Dental's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Aspen Dental has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 9 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/23/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 4/01/25 we went to Aspen dental to get a denture repaired. The dentist informed us that $7500.00 worth of work would be needed before he fixed the denture.
      We canceled all appointments, but are still being billed for $2598.00.
      We want the billing reminded, and no further contact from them.

      Business Response

      Date: 04/23/2025

      Please find attached response.  Thank you. We are writing to acknowledge receipt of the complaint filed by ******** ********* regarding their
      experience at the Aspen Dental branded practice located in Topeka, KS, which is independently owned
      and operated by ******* ****
      Upon receiving the complaint, the office that treated the ******* **** ******** ** ******** ****** ** ***
      issues raised. * **** ****** **** **** ****** **** **** ** ******** *** ******** ** *** ******* ** *******
      *** ******* ** *** ********* *** **** ******* * ******** ********* *********
      ** ********** *** ****** ******** ******** **** ** ************ ************* ******* ********* ***
      ********** *** **** **** ****** ********** **** ******* **** ** **** **** ***** ****** ** ******* ***
      ********* *** ******* * ******** ******* *** *** ********
      ** *** **** ********** ********** ****** ** *** ******** ** ******* *** ***** *** *** **** ********* **

      Business Response

      Date: 05/02/2025

      This complaint is under review.

      Customer Answer

      Date: 05/13/2025

       

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.




      Sincerely,



      ******** *********

    • Initial Complaint

      Date:03/14/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We were told to pay 1600.00 for oral surgery that never took place. I was told I would be refunded as the work was canceled several days before the procedure. They are also refusing to provide xrays or an itemized receipt. They claim there was a cleaning done that cost that amount it this is untrue as the insurance company told me the charge was listed as being for a surgery.

      Business Response

      Date: 03/13/2025

      Response attached.We are writing to acknowledge receipt of the complaint filed by ********* ********** regarding their experience at the Aspen Dental branded practice located at 3110 Nieder Road, Lawrence, KS 66047 which is independently owned and operated by CELSUS, LLC.
      Upon receiving the complaint, the office that treated the patient will initiate an internal review of the issues raised. A team member from that office will then be reaching out directly to the patient to discuss the details of the complaint and work towards a mutually agreeable solution.
      We appreciate the Better Business Bureau's role in facilitating communication between consumers and businesses and take this matter seriously. Rest assured that we will make every effort to rectify the situation and provide a positive outcome for the patient.

      Business Response

      Date: 03/17/2025

      This complaint is under review.

    • Initial Complaint

      Date:02/19/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      After seeing a dentist at Aspen, I was taken to see a man named *****. ***** preceded with a sales pitch for implant preparation. He showed me pictures but gave me no written material. At one point he asked for my signature and I signed what I thought was a HIPAA form on a signature computer thing. I had a fever due to several abscessed teeth, and hadn’t had much sleep in the previous week. I asked for a copy of what I’d signed & ***** said he couldn’t print a copy. I was not comfortable about that but in too much pain to deal with it. I later received a text saying I owed over $3000. to some credit company for Aspen. When I asked ***** if he had opened a credit card he unabashedly admitted he had. Is that legal? I am 70 years old and have worn dentures & a partial for five years. All I wanted was my remaining five teeth pulled and new dentures. I had $4000.00 worth insurance coverage which would pay for this. However, I was charged for five bone grafts for implant preparation which I didn’t want, need ask for nor do I believe were even done. After I received my dentures I went in for an adjustment and ***** said I could be seen in an unacceptable time (3 weeks later). I had called Aetna to appeal and report the work charged for being incorrect. I was told by ***** that my discharge papers would be in the mail. I had questioned him about the billing and he said, “I’ve already explained this three times, I spent an hour with you, then Aetna twice.” I had talked to this guy for maybe 30 minutes at the most and I was not aware of most of what he said. I have an appointment with a different dentist so I can hopefully finally wear my bottom teeth. I haven’t been able to wear them since the day I walked out with them. Aspen has used up my annual insurance and I’ll have to pay out of pocket for new dentist. I made one $150.00 payment to credit company and received a notice saying I had charged over amount & late charges. $350 due

      Business Response

      Date: 02/20/2024

      February 20, 2024

      RE: Acknowledgment of Complaint Case No. ********

      Dear Sir/Madam,

      We are writing to acknowledge receipt of the complaint filed by ***** **** regarding their experience at
      the Aspen Dental branded practice located in Topeka, KS which is independently owned and operated by
      CELSUS, LLC.

      Upon receiving the complaint, the office that treated the patient will initiate an internal review of the
      issues raised. A team member from that office will then be reaching out directly to the patient within the
      next 5 business days to discuss the details of the complaint and work towards a mutually agreeable
      solution.

      We appreciate the Better Business Bureau's role in facilitating communication between consumers and
      businesses and take this matter seriously. Rest assured that we will make every effort to rectify the
      situation and provide a positive outcome for the patient.

      If you have additional questions, please do not hesitate to contact me. Thank you for your attention to
      this matter.

      Sincerely,

      ******* *******

    Aspen Dental is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.