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Business Profile

Hospital

Lawrence Memorial Hospital

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/12/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My son was injured playing high school baseball, the schools insurance is the secondary insurance Company. We have contacted LMH 6 or 7 times and provided this information and they tell us it is taken care of and they would bill the secondary insurance with the proper paperwork. One other hospital and another doctor was able to figure this out months ago. LMH has told us repeatedly that it is taken care of and that they will fill out the needed paperwork and submit the bills to the secondary insurance provider yet they never do. They just keep calling and sending bills instead of doing what they told us, very frustrating. The people do not seem to communicate with each other especially with the Merger to Sports Med (where we went), this has been going on since June of 2024. Please help them figure out the proper way to file with the secondary insurance in behalf of my son ****** ****** who is away at college.

    Sincerely,
    ******* ****** ************

    Business Response

    Date: 09/13/2024

    This is a billing issue and should be directed to ********* ***** Manager Patient Accounts LMH Health.  Email: **********************

    Business Response

    Date: 10/29/2024

    All claims were emailed to **** ********* via secure email on 10/25/2024.  Andi confirmed the receipt of the claims 10/25/2024 at 1:43pm.

     

     

    Customer Answer

    Date: 11/03/2024



    Complaint: ********



    I am rejecting this response because:  It appears from communication I have seen from the secondary insurance ****** ******) that LMH finally gave all info that was need to ***** ****** a handful of days ago and it does appear that ***** ****** mailed several checks to LMH for these outstanding bills.  Just want to verify with LMH that all outstanding bills for ****** ****** related to his shoulder injury have been received before closing this complaint.



    Sincerely,



    ******* ******

Lawrence Memorial Hospital is NOT a BBB Accredited Business.

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