We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Credit Union

CommunityAmerica Credit Union

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit Union.

Reviews

This profile includes reviews for CommunityAmerica Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

CommunityAmerica Credit Union has 37 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    1.23

    Average of 22 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Ally B

      Date: 09/26/2022

      So I went into the community America location in *********** ****** to get documents notarized, I was refused notary services once we went into the bank by a team member , I wasnt provided a reason. They said they couldnt because they needed the birth certificate in which I had , and they still refused to notarize them. I told them that they were racially discriminating, Ive been a member for over 4 years and that I never had this problem at any other branch. Telling them I just had those same papers notarized in ********, so why are they giving me a hard time. The team member who initially told us to have a seat had just notarized someone else before she even got to us. I asked to speak with a supervisor and was told that theyre legal team needed to look over the paperwork. I said so you all do this with everyone that comes in here? She states no we dont but just under these circumstances. The supervisor said the legal team needed to look over my paperwork, constantly making excuses on why they couldnt notarize my papers. After making a big fuse and letting it be known that I was recording. The supervisor ended up notarizing them because I was recording and ask me to delete the video if she notarized the paperwork. This happened August 12,2022 and I cant seem to find anywhere to file a complaint with community america.

    • Stephen J

      Date: 09/17/2022

      Stephen J

      Date: 09/17/2022

      Terrible, have had community America for over 7 years. Recently they just have turned terrible. I live out of state and have had nothing but issues with trying to remove a joint account owner that should of been removed 5 years ago when we requested and they never did. Then they go and cancel my card so I cant access my funds on accident when I was trying to get the other person removed who never had a card. They dont overnight the new card they send it **** business days keeping you from getting your money. Very unprofessional and have no awareness when you tell them you live out of state. I used to love them but I am taking my business elsewhere now because they cant seem to figure out how to do something correctly the first time. 5 calls to remove someone and instead they cancel your card.

      CommunityAmerica Credit Union

      Date: 09/23/2022

      A member of management contacted the consumer and resolved this matter to the satisfaction of all parties. We apologize for the frustrating experience and look forward to continuing to service the consumer's financial needs.

      CommunityAmerica Credit Union

      Date: 10/05/2022

      Providing notary services is complimentary, and not required. By statute, employees are required to validate all documents are complete and that they have a general understanding of what is being notarized to document the transaction in their notary journal. Credit union employees are allowed to deny service if they are not comfortable with the document. In this instance, the document was unusual and contained language about a minor signing the document. Reluctance to allow the employee to review the document with the credit unions legal team made the notary uncomfortable. There was no discrimination based on race or any other factor. The document was ultimately reviewed by a manager and notarized. Complaints can be left directly with the credit union on our website, in the Contact Us section. We apologize for the frustrating experience and look forward to continuing to service the consumer's financial needs.

    CommunityAmerica Credit Union is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.