We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Commercial Air Conditioning Contractors

Mike Bryant Heating and Cooling LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Commercial Air Conditioning Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/30/2023

    Type:Billing Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I got my HVAC system installed during 2019 August by **** ****** Heating and Cooling. They installed it with wrong capacity on the condenser that's at 3.5 ton and EVAP Coil is at 5 ton. The technician who inspected this told me that there can be a 1/2 ton difference to upsize the SEER rating but, not 1.5 ton and this is the reason for the capacitor to fail. Please see this complete report attached here and also I have pasted their report here below.

    -----------------------------------------------------------------------------------------------------
    Unit not running on arrival. At outdoor unit fan was spinning backwards. Found a failed 45/10 run cap. Made my own to test the system. System running and slightly low on refrigerant. Maybe 1.5 lb. System is from 2019. I originally thought system was low on freon but my pressures are not accurate due to size of unit.
    WHEN PULLING THE SPECS ON THE EQUIPMENT I NOTICED THE CONDENSER IS ONLY
    3.5ton & EVAP COIL IS 5ton. THIS IS IMPROPERLY INSTALLED. CONDENSER AND EVAP
    COILS SHOULD BOTH BE A 5TON UNIT. YOU CAN NOT UPSIZE THE EVAP COIL 1.5tons IT WILL
    NEVER WORK PROPERLY. IT IS ALSO WHY THE PRESSURES LOOK LIKE SYSTEM IS LOW ON FREON AND WHAT CAUSED THE CAPACITOR TO FAIL. CONDENSER LACK THE ABILITY TO EVER WORK ON THIS SETUP. RECOMMEND REPLACEMENT OF CONDENSER. DRAIN LINE ALSO OUT OF CODE, NEEDS REPLACED SHOULD BE 3/4" PVC.
    -------------------------------------------------------------------------------------

Mike Bryant Heating and Cooling LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.