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Business Profile

Hospital

AdventHealth Ottawa

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/04/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This Hospital is extremely greedy they send peoples bill for anything to collections with no time to pay or dispute i have insurance and im do not have to pay co pays or anything yet im still being sent to collections the billing department is not sending this to insurance company correctly and because of that everyone gets sent to collections hurting everyone's credit please help me this Hospital is hurting so many people they are greedy taking advantage of so many peoples lives

    Business Response

    Date: 10/17/2022

    Thank you for the opportunity to respond to the complaint received by BBB in regards to to Mr. ***** ********* statement of "This Hospital is extremely greedy they send peoples bill for anything to collections with no time to pay for dispute I have insurance and I'm not to have to pay co pays or anything yet I'm still being sent to collections. The billing department is not sending this to insurance company correctly and because of that everyone gets sent to collections hurting everyone's credit please help me. This hospital is hurting so many people they are greedy taking advantage of so many peoples lives.
    I have investigated the concerns and I am providing a written response at the completion of the investigation on 10/13/2022. I apologize this is the perception of the experience. Where I cannot discuss patient specific information, I would like to say patients are sent multiple statements and they receive multiple phone calls with ample opportunity to pay their patient portions before they are sent to collections. We have verified that the patient did have co-pays, per their insurance. They can contact their insurance if they have disputes over copays.
    We view your experience as an area in which we need to continue to improve communications around billing. Providing Remarkable Care and improving customer   services is a strategic initiative for AdventHealth Ottawa, and your comments help continuous improvement in the quality of care and follow up billing practices at AHO.
    We appreciate your follow-up and giving us the opportunity to respond. If you need to contact me in the future, you can reach me at *************

AdventHealth Ottawa is NOT a BBB Accredited Business.

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