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Business Profile

Auto Repairs

Oades Brothers Tire & Auto Service

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:06/25/2023

    Type:Service or Repair Issues
    Status:
    ResolvedMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Monday 6/19/23 I went to Oades Brothers for an alignment on my truck. When I picked it up I was told that they couldn't get the driver's side caster in spec and that it may pull at highway speeds. Well it pulls at city speeds. My driver's side caster was originally 1.1 degrees and was supposed to fall between 2.8 and 1.3 degrees, so only 0.2 degrees off. After the alignment it was at 0.1 degrees so it technically got worse. The passenger side caster is at 2.7 degrees, over a 2.5 degree difference which is significant enough to cause a pull. The next day, on 6/20/24, I came back to inquire about it. The service tech up front told me that they could look at it again when they were done with the vehicle currently on the alignment machine. He asked me to wait while he checked with someone and went back to the shop. When he came back he told me that there's nothing else they could adjust to make it right. I have two issues with this. The first is that they made the driver's side caster angle worse than when I brought it in, though the tech told me I was wrong, and that there is enough wiggle room in the camber to attempt to correct this and still get them both in spec. My second issue is that if they somehow couldn't correct it then they should adjust the passenger side camber to get it within 0.5 degrees of the driver's side, or at least better than a 2.6 degree difference. Though they have excellent reviews, and that is the reason why I went there, I will be going elsewhere for a proper alignment and will not come back here again.

    On a side note, I was extremely impressed by the young gentleman working Monday when I first came in. An older man thought he needed tires and the Oades tech went out and looked and said, "If they were my tires I'd be comfortable driving on them." A lot of shops would have taken advantage of the man but this tech did not.

    Business Response

    Date: 07/10/2023

    This has been taken care of.  **** and I spoke a week or more ago and ultimately refunded him for his alignment.  He changed his google review and said he'd also remove his BBB complaint.  Thanks.

    Customer Answer

    Date: 07/12/2023

    ** ******* ****** ** ******** **** ***** ********* **** ********** ** *** ********** *********  ** *** ***** *** *** ****** ** ****** ******* ****

    ****** ******** *******

    * **** ******** *** ******** **** ** *** ******** ** ********* ** ********* ** ********
    , and find that this resolution is satisfactory to me.




    Regards,



    **** ******

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