Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/18/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased the time share through Global Connections Llc with the understanding that we would not be charged yearly fees, cleaning fees etc unless we used the time share and then only to purchase time to use the shares. I spoke to someone today who told me that I’ve been charged a yearly fee, for the last six years. I asked to have them removed only to be told the only person that could help me was a lady named *******, who I have not been able to reach because her number goes straight to voicemail. Because of these charges we have paid over $4300 for something that was supposed to be $1599. I have the contract that states we will only be charged in the event that we use it. It states we have a current balance of $719 and it’s affecting my credit score.

  Business Response

  Date: 04/24/2024

  BBB Representative

   

  Please find the attached response to complaint *********

   

  Thank you

  ****

• Initial Complaint

  Date:03/19/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/19/24 at 11:54 AM I was contacted by a representative requesting that I set up a **** meeting to discuss benefit and website changes. I gladly agreed and set up a **** meeting for this Thursday. While confirming, the representative stated that he wanted both my husband and I in the meeting at which point I told him that would not be possible. The representative became very defensive and condescending stating that I "wasn't trying very hard" and that "nothing was going to change if I didn't do anything" even though I had already agreed to the meeting without any pushback. I requested the representative's supervisor, but he stated that he "worked from home and did not have a supervisor".

  Business Response

  Date: 03/22/2024

  BBB

   

  Please find attached Global Connections' response to complaint *********

   

  ****

  Customer Answer

  Date: 03/22/2024

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  ******** ************

• Initial Complaint

  Date:03/18/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is ingenuous. Nearly half the year each of their "locations" are "peak season", requiring an additional fee of $350. Thus they make it nearly impossible to use the coupon/certificate that usually costs $190 or so. I was fortunate to get a discount. But it has taken me hours upon hours to navigate through their process to book something, all to no result. Their program promotes "condo accommodations" and "resorts". Yet, one of my only realistic options was a lodge in Avon, CO. Turns out it had hidden fees, low-ratings and poor reviews. It didn't even have a stove or oven. I got very suspicious, wondering it this was a con and decided to do some research. I asked my contact, Vicki, "How do I access a list of the properties that are part of your program?" Her response "We do not have a list...". Go figure that- how can a legitimate company in the travel business not have a list of the "resort and condo" lodgings they are allegedly partnered with?

• Initial Complaint

  Date:03/11/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To whom it may concern,
  
  I am writing to express my extreme disappointment and frustration with Global Discovery Vacation. My family and I were promised a variety of exciting destinations that we could visit every year as part of our vacation package. However, upon trying to book our first trip, we discovered that many of the promised locations were not actually available. This was a blatant lie that has left us feeling misled and cheated.
  
  Furthermore, upon purchasing our vacation package, we were unable to access our account and begin booking trips for over a week. This delay was incredibly inconvenient and added unnecessary stress to our vacation planning process.
  
  When we attempted to address these issues with Global Discovery Vacation, we were met with nothing but unhelpful and rude customer service representatives. They insisted that it was not their fault that the promised locations were unavailable and refused to let us out of our contract.
  
  This level of dishonesty and disrespect is completely unacceptable. We trusted Global Discovery Vacation to provide us with amazing vacation experiences, and instead, we have been met with lies and frustration.
  
  I demand that Global Discovery Vacation address these issues immediately release us from our contract. Failure to do so will result in further action being taken.
  
  Sincerely,
  
  ****** * *** *****************

  Business Response

  Date: 03/22/2024

  BBB

   

  Please find the attached update to complaint ********.  I look forward to connecting with *** ***************** the beginning of next week.

   

  **** *****

• Initial Complaint

  Date:02/08/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After being pressured into agreeance to sign up with this company and being promised a long list of benefits and services available by being members with them, we joined their membership and in the last 2-3 years we have tried a handful of times to use the services promised and not once was the company able to deliver their services, they had nothing available each time we planned family vacations and we had to book our vacations on our own without the use of Global Discovery Hawaii services. We no longer wanted to keep paying for their services and have a membership with them as it was costing us far more to pay for their services AND planning our own vacations without them. They do not allow you to get out of a membership with them as it s a contract and they want $20,000 but they have NOTHING to offer in return. I did not take anything from them and so I would really like to see this debt taken off my credit reports and this contract ended due to their failures to deliver the services they promised and only want money from me. They are not able to provide anything they have promised and I can not pay them anymore money. They can keep the $4000 they got from us but I wish for the rest of the $20000 to be wiped clean and cleared and closed membership with them.

  Business Response

  Date: 02/16/2024

  BBB

   

  Please find the attached response to complaint ********.  Please let me know if you need any additional information.

   

  Thank you

  **** *****

  Customer Answer

  Date: 03/05/2024

  Complaint: ********
   
  
  I am rejecting this response because: I have called global discovery travel and spoke with ****** and she confirmed with me that their company does have my phone number of ###-###-#### and she was able to pull up my entire account, I have not had any access or the ability to sign into my GDV Hawaii account to update or navigate their site due to it being sent to collection. The only reason this account was sent to collections was because you failed to delivery and prove that you are a legitimate company who honors their members. I refuse to give money to company who failed on three occasions to have vacations available to be booked and also who has a very user unfriendly website to navigate. There is no reason to continue with this account and membership when clearly both parties are very unhappy. You got thousands of dollars without delivering ONE service to me, you can keep those thousands of dollars you already got from me and simply close this account and balance it out. You got your money's worth and I no longer have to deal with this shady company for the rest of my life. There is no reason for this union to exist. I was held up in a room for over two hours with a sales rep a good cop bad cop style sales rep situation and was stopped from leaving over and over until you guys got me to believe in you and sign up for this account, you preyed in my vulnerabilities of always wanting to be able to go see my family and friends back home in Hawaii more often and convinced me your services would make this happen easily and never delivered that... Three days cancellation period? It was when I tried to USE your services did I start to realize you don't have what you offered me and since then and a $10,000 SELF PAID trip to Hawaii proved to me you guys don't have anything to offer me. May 2023 ****** and I paid $10,000 on our own without the help of Global Discovery Travel to take a trip to Oahu... If I am apart of an elite travel club then why the hell did I have to pay $10,000 for my own vacation outside of GDV. You failed us every step of the way and we lost total trust and faith in your company and have decided you are NOT for us and we don't want your services anymore. 

  
  
  
  Sincerely,
  
  
  ***** *****

  Business Response

  Date: 03/08/2024

  BBB

   

  Please find the attached update to complaint *********
  
   

  Thank you

  **** *****

• Initial Complaint

  Date:01/16/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Global Discovery Vacations awful and disgusting furnishings

  Customer Answer

  Date: 01/18/2024

  Hello I received a call from a Global Vacation Representative and we have agreed on a solution.

   

  If you could close my complaint and add that a solution has been meant that would be great.

   

  Thank you,

   

  *****

• Initial Complaint

  Date:08/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife and I set through a sales presentation. We were given a certificate for a free week vacation with a room in Sedona AZ. We gave a deposit. They responded that the room wasn't available but if we give them $275.00 more money I could get a better room. DONT FALL FOR THIS SCAM!!!!

  Business Response

  Date: 09/18/2023

  Thank you for your recent letter in regards to *** ******** and the opportunity to reply to his complaint.

   

  The Time Out Vacation provides guests with a one week condominium stay in a one bedroom or studio during value season at no cost. Guests are required to submit a security deposit when they submit the request; however, that is refunded after the guests stay and no damage is done to the condominium. Larger units and Peak times are available for an additional fee as stated in the terms and conditions.

   

  *** ******* submitted his Time Out Vacation on August 15. On August 25 he requested to travel to Arizona in January. Unfortunately the one bedroom units for the destination had already been booked. As stated in the terms and conditions, reservations are based on a first-come, first-served basis.

• Initial Complaint

  Date:06/22/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We sat through a Global Discovery Vacations presentation while on vacation in Maui on 6/6/2023. We were shown slides of great properties. Spoke that we could rent their condos for $350 a week with their membership. We talked that we could go to Chicago, Scottsdale and Maui. After returning from our vacation, my husband and I looked to book two trips only to find out there were not properties in these areas on their website. We had to request a stay at their properties. We were sold that we could look on their website and book our properties. That is not at all what happened. We were also shown a slide of a high rise in Maui that we could stay at. When I go on the website there are only two story condos. We were sold that we could have up to 10 people in a 2 bedroom condo at a time. There are only one bedroom condos that accommodate 3-4 people. This is unfair trad practices under the federal (** **** **** ******* *** *** ******* *** **** *******). I would like to have the company handle this and make it right by canceling our membership and crediting our credit card without taking legal action. We asked very pointed and definitive questions and were told over and over that is correct. They even went to their website for us to see the properties. But when I go on the website, the properties are not there. Total Bait and switch. We spoke to the people that sold us the vacation and they told us to call corporate. We did that and corporate said they could not do anything. After speaking with Global Connections we found out that the sales rep isn't even an employee of Global Connections. They specifically told us they were employees. This is unfair trade practices, defraud, tricked, misled, lied to us as the consumer and omitted meaningful information. This will be brought to a court of law if a resolution cannot be made. Corporate also said there are no properties in Chicago when that is what we were sold on.

  Business Response

  Date: 07/03/2023

  Please see the attached.  

   

  BBB Representative: 

   

  Thank you for your recent letter in regards to Ms. **********, and the opportunity to reply to her complain. 

  I had the opportunity to talk with Ms.*********** on a couple of occasions. During our conversations we discussed her concerns and have worked out an amicable resolution. 

  Thank you in advance for your time, if you have any further questions or concerns please do not hesitate to call me at *************. I am in the office from 08:30 a.m. until 04:30 p.m. Monday through Friday, Central Standard Time. 

  ********* 
  
  **** ***** 
  
  ******** ** ********** ************** 

• Initial Complaint

  Date:06/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  GLOBAL CONNECTIONS is a scam organization.
  Showed up at a trade show agreeing to watch a 90 min presentation on a great travel deal in return for a free trip.
  I didn't sign up but attempted to negotiate using the voucher for a free trip.
  Jumped through all the hoops, mailing in the required documents w/ my 3 travel destinations which were all denied. After 18 emails back and forth from back in April and none of them stating there was an opening during the time I selected I pretty much gave up until I noticed a $200 charge on a credit card I only use for one reoccurring bill. Don't know how they accessed it but I just want to be done w/ the defrauding organization and for them to never contact me again.

  Business Response

  Date: 06/15/2023

  see attached

   Thank you for your recent letter in regards to Mr. *****, and the opportunity to reply to his complaint
  Mr. ***** attended a presentation hosted by a distributor about the Global Connections' travel club membership, Mr, ***** received a condominium vacation just for attending the presentation. Mr. ***** registered his vacation on April 14, 2023, The next step would be to submit a request.
  On April 17, Mr. ***** submitted the request for his destination and time frame, During this process the member can choose from a variety of destinations, but must submit a credit card for the $200 security deposit. Mr. ***** supplied his credit card at this time and the card was charged for the $200 security deposit as stated in the terms and conditions.
  

  
  

• Initial Complaint

  Date:05/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My daughter purchased through GDV in Hawaii in Jan 2021, listing me on the account, as well, but she is the primary. During our presentation, my daughter made it clear that the only stipulation to the purchase was that the purchase did not show up on her credit report. The salesman assured her it would not show up on any credit report. We have come to find out it shows up ON MINE. I was not supposed to be listed as a buyer and I am not the primary. This needs to be corrected.

  Business Response

  Date: 06/08/2023

  see attached

  We discussed her concerns and have workout a resolution. It will be finalized next month. In the meantime, Ms. ****s membership is active and we look forward to booking her on a vacation.