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Business Profile

Industrial Supplies

Morgan Diesel

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/05/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a brand new Bad Boy Tractor from Morgan Diesel. After I reached over 50 engine hours on the motor I scheduled an engine oil service and to have all filters changed. They also need to do some warranty work to my tractor. Upon return to pick up my tractor after repairs and services, Morgan Diesel provided me with a bill for over $2,000 which was incorrect. I request to speak with the owner but he wasn’t available. I requested the keys to my tractor and told the employee at the front desk I would settle my bill after we figure out the billing issue. The employee at the front desk initially refused to give me my keys until I paid the incorrect bill. After an unpleasant conversation between us he finally gave me my keys. ***** ****** the owner contacted me later and informed me that the bill was incorrect, they accidentally charge me for the warranty work and that they had done some service work that was not approved by myself (the customer). I told him to invoice me and I’d decide what I thought was fair since they weren’t authorized to do some of the work. I paid approximately $878.00 and sent them an email explaining why I with held approximately $166.00. They cashed my check and I didn’t receive another invoice and they didn’t respond to my email. My tractor then had another dangerous warranty issue so I contacted ***** ****** and he said he need the remained of my balance paid so I agreed to just pay the balance in full and we agreed that I’d pay the remainder of the balance when I dropped of my tractor to have warranty work completed when the parts came in. Then ***** ****** ignored my messages for 2 months until I threatened to file a complaint with his bad boy tractor rep. He immediately responded and said he could not order my parts till I paid the bill in full. I mailed him a check for the remainder of the balance. Morgan Diesel is now refusing to do my warranty work.

Morgan Diesel is NOT a BBB Accredited Business.

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