We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Baker

Strawberry Hill Povitica

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Baker.

Complaints

This profile includes complaints for Strawberry Hill Povitica's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Strawberry Hill Povitica has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/11/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered over the phone, very clear to them when needed delivery, they delivered two days earlier and left to rot on the stairwell to front porch as advised no one would be home. This became a health hazard leaving food outside for 48+ hours and blaming everyone else, not taking responsibility. I should notify the health department as this is dangerous. They keep blaming me and their policy on deliveries though found out they have an exact date delivery for even more money but never advised of that. The products were thrown in the trash and they won’t make good on it. They just don’t care - a real health hazard.

    • Initial Complaint

      Date:04/15/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Unfortunately, I purchased 3 english walnut poviticas as Christmas gifts. One for me in Albany, NY, one for my brother in Wilmer, TX and one for my friend in Honolulu, HI. I was unable to place the order on-line because of the different delivery addresses, at least this was my understanding. So, I called in to place the order. For whatever reason, this company transposed the names and starting referring to me as Sue. My friend in HI. Interesting enough they charged my credit card that had the right name of the purchaser. I was quoted a shipping price for HI that as it turned out was not the shipping price that I was billed. I learned this when I got my credit card statement. I send a lot of products to my friend in HI. I know that shipping to HI is often more expensive. I do not have a problem with paying the higher shipping costs to HI. I just wanted to see the itemized bill for the shipments. I requested via e-mail the itemized bills from the company twice, on February 2, 2024 and on February 10, 2024. To date, I have not received copies of the bills. I wanted to place a review of this issue where others can see it. Yesterday, I went on the company's website and asked where can I publish a review. I do not get involved with social media at all. So, it was not at all possible for me to post a review on any of the company's social media accounts. I received an e-mail back which called me Sue, I politely said, one of my issues with this company is that I have told you several times that I am not Sue. The response that came back was, "Ok. SO, that means you placed an online order and mixed up the billing and the shipping. That was not an error on our end. I apologize." As I explained above this is not what happened. This response from the company was very rude, disrespectful, completely inaccurate and very unprofessional. The communication went south from there with me using curse words. I then get an e-mail asking about the service, I responded. Today, I get another e-mail asking about the service. This is now harassment, pure and simple.

      Customer Answer

      Date: 05/21/2024

      I received the email below from the company after I filed the complaint with you.

      *****


      Usually, I would try to assist and diagnose any situation. In this case, I can see that you MAY BE MENTALLY UNSTABLE, I might suggest you seek the help of friends, family or, at least a medical professional. Your abuse has to be unwarranted; we sell pastry, for gosh sake. Going through life this angry is NOT healthy.


      Let's agree to part ways. I kindly ask that you refrain from contacting us again. If you need to VENT or abuse, you may call me directly at *************


      **** *******
      Owner

      I next received the following.

      Hi Mary,
      How would you rate the help **** gave you?

      Thanks!

      Bakers Support

      c

      ,

       

      These communications are extremely unprofessional and were unwarranted under these circumstances.  

      I was the one who stopped the communications.  I received the last email above after I stopped the communication.

      Thank you.

      **** ** ******** 

      Strawberry Hill Povitica Company, Inc.

    • Initial Complaint

      Date:07/03/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      FROM: ****** ****** **** ****** ****** *** ****** ********** ***** *** ********** **** **** **** ******** **** ******** ****** **** ********* ******* I was sent a cake/pastry from my older brother and his wife from this company. Due to it trying to be a surprise, I was not given any prior notice of its arrival. After it was delivered to my front, I did not see it for some time because I do not enter my house through the front door. Instead, I enter my house through the basement garage, which is in the basement of my house which is in the back of the house. Finally, when I did discover it, it had been sitting on my front door step for at least a day. It sat out on cement in the baking San Diego, California sun. When I went to try it, it did not taste good.
      In order to get a replacement cake, I called several times Strawberry Cake and I spoke with *****, who was not helpful. Then, I spoke with ******** who was not helpful either. All I was requesting was to get a replacement cake. What can I do given this situation?
      **** ** ******

    Strawberry Hill Povitica is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.