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Business Profile

Pumping Contractors

Reynolds Sealing & Striping

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pumping Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/19/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They were painting strips on Cane Run road in Louisville Kentucky 40216 area and sprayed paint all over the front end of my car causing over $6,000 in damages the paint is very abrasive and caused scratches and scrapes all over my hood and front end. The paint is also in my wheel wale but only on the driver side of my vehicle the same side the operator was spraying on. I would like to be compensated for damages to my car. I also have an estimate as well. This happened on August 17th, 2023 9:30pm

    Business Response

    Date: 10/31/2023

    ******** is
    committed to upholding the highest standards of integrity and customer service.
    Below is a brief overview of our
    claims process:
    Initial Claim Submission: Our claims process begins when
    a claimant submits a claim for review. This can be done through our online claim portal.
    Claim Assessment: Once a claim is received, our team
    assesses the provided information and documentation. We strive to process
    claims within one business day and direct the claim information to our
    insurance broker, which then forwards it to the claim department with ********* ********* ********  Claimants are
    contacted within 2 days.
    Communication: Throughout the process, we maintain open
    lines of communication with the claim adjuster on each claim.
    Claim Decision: After a thorough review, insurance adjusters make a decision on the claim's validity. Thoroughly
    reviewing the claim description given, as well as questioning ******** on
    various traffic control processes for each specific claim.  Often, we must provide photos of our trucks
    with proper MUTCD signage as well as the standard drawings for our convoy.  The satellite images of the road are
    reviewed, and ******** must provide an adequate explanation to our adjuster on
    how/why we positioned our convoy the way we did.  The adjuster makes an independent
    decision on whether to pay or deny the claim.
    Appeals Process: In the event of a denial, claimants have
    the right to appeal the decision. They are given the opportunity to escalate
    their claim to information to the adjuster's supervisor for another review.
    Resolution: After a denial from our insurance company,
    those claimants have the option to file a claim with their own insurance
    company.  Occasionally, the two insurance
    companies communicate to a mediation of sorts.
    Continuous Improvement: We continuously assess our claims process to ensure that it remains efficient, transparent, and
    compliant with standards.

Reynolds Sealing & Striping is NOT a BBB Accredited Business.

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