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Business Profile

Outdoor Kitchens

Halo Products Group, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Outdoor Kitchens.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/02/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a new halo 4 burner griddle a couple weeks ago and put it together and the starter did not work. I have tried to contact customer but can only leave a message. I need someone to tell

  • Initial Complaint

    Date:05/12/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered the Halo Prime 1500 pellet grill and rechargeable battery on July 5, 2024, and it was delivered a week later. An app was available at the time through the Apple App Store and while it didn't work very well, at least it was usable. This Spring, the app disappeared from the App Store and from my phone. I want to be advised when the app will be available again and if it won't, I want to be reimbursed the amount listed.

    My reasoning for this is the grill was sold with the understanding that it had a workable app and now it doesn't. Without the app, it is very difficult to control the gill as the controller on the grill is very difficult to use.

  • Initial Complaint

    Date:03/20/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company offers a 5 warranty on its product. In less than 2 years the inside of the pizza oven is all rusted out. Not safe to cook food in . I contacted them and they say only painted surface is cover 1 year. But warranty is different 5 year they claim . They refuse to replace this item and offer no help .

    Business Response

    Date: 04/15/2024

    Good afternoon *** *******

     

    I went onto the site to issue our response, unfortunately there isn’t an option for that process.  We’ve recently contacted **** *** and have come to a resolution.  Please see the attached letter of intent.

    Thank you reaching out to us about the issue, please let us know if you have any questions or concerns.  Have a wonderful day.

     

    Best Regards,

     

    ***** *****

     

     

Halo Products Group, LLC is NOT a BBB Accredited Business.

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