Complaints

This profile includes complaints for Sun Tan City's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Sun Tan City has 144 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Sun Tan City

  101 Catalog Dr Elizabethtown, KY 42701-4036

• 

  Sun Tan City

  106 W. John Rowan Blvd Bardstown, KY 40004

• 

  Sun Tan City

  644 Bypass Rd Brandenburg, KY 40108-1730

• 

  Sun Tan City

  3003 Charlestown Crossing New Albany, IN 47150

• 

  Sun Tan City

  2441 State Street #7 New Albany, IN 47150

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/28/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  One of my exes started an account with sun tan city and the people there tell me that she has to cancel the account and I can't get her to. I've switched debit cards but it's still pulling money out of my account and it has been 5 years since I tried to cancel it. $35 a month for 5 years and I can't stop it.

  Business Response

  Date: 03/28/2024

  Good Afternoon! 

  The is not a current client of ours, and a Supervisor from our Client Services Department will be reaching out to him today to request more information regarding the situation so we can provide a resolution. Once we know that name of the client who he is actively paying for, we will make the necessary changes and membership adjustments so he is not billed further. 

  Thanks! 

  Customer Answer

  Date: 04/02/2024

  
  
  Complaint: ********
  
  
  The name of the person that it's billing through is ***** ******** She won't cancel it. 
  
  
  
  Sincerely,
  
  
  
  **** ******

  Business Response

  Date: 04/03/2024

  Good Afternoon! 

  With the little information **** provided us, we will need more to locate these charges and to remove his billing information from the membership. A Supervisor from our Customer Service Department is going to reach out to him to collect the additional information needed to be able to resolve this matter. 

  Thanks! 

• Initial Complaint

  Date:03/19/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a month to month contract to be cancelled at any time. I went into the business in September to cancel. I was given a form to fill out to cancel prior to the next draft October 1. I have since been charged hundreds of dollars and the company refuses to acknowledge my cancellation or issue a refund. I never used the service again after the long I cancelled and they claim it wasn’t cancelled so they will
  Not reimburse. They could easily pull footage to see when I filled out thr paperwork and cancelled the contract but won’t do so. They claim it ess a yearly membership which is untrue as it isn’t how it was sold and I have cancelled the membership in the past as has my wife. I wish to be reimbursed to the bank account they took it out of without permission.

  Business Response

  Date: 03/20/2024

  Good Afternoon! 

  This client signed up for a 12 month commitment membership on 5/15/2023. In January 2024, the client reached out to our Customer Service Department and spoke with a Supervisor regarding his account and the charges he was seeing. We assisted him with cancelling the membership this day, and submitted a refund for $253.16 which includes October 2023 - January 2024 membership payments, as he has not tanned since September. This client has been taken care of, and the refund was successful. He has not been drafted for his membership since January 2024. 

  Thanks! 

• Initial Complaint

  Date:03/14/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was told I would be able to cancel my membership through the app and I followed the instructions given to me and deleted my membership with my account. I have been charged $49.99 for my membership even though my account is deleted and the membership should be as well.

  Business Response

  Date: 03/14/2024

  Good Afternoon! 

  We are able to see that this client signed into their online account last on 1/28/2024 at 4:28 pm. The client is able to cancel through their online account or at their local salon. Due to any issues the client was experiencing regarding the process of cancelling on the app, we have submitted a refund for the month of March as a courtesy as they have not tanned. For the month of February, we have submitted for a Glow Card which is an electronic gift card that will arrive via email for them to use as in-store credit at a later time for future promotions, single sessions, product, etc. The clients membership has been cancelled and we have sent an email confirmation to the client of the cancellation. 

  Thanks! 

• Initial Complaint

  Date:03/04/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had signed up for a $1 down membership with suntan city for the VIP All Access on 02/19/2024. I had the intention to turn off auto renewal for the subscription so I could just have access to the membership for the remainder of the month because I wanted to try out everything as I don’t tan very often and typically just go to tan or spray tan when there is promos going on such as the free tan week or 99 cent tanning, but to my disappointment, there was zero option of doing so after submitting the payment. On 03/01/2024 Sun Tan City attempted to bill my account for $105.49 but was denied due to insufficient funds. After trying to figure out how to cancel this membership, I’ve been made aware that there is zero information on any form of social media or any website other than Sun Tan City’s on how to cancel/freeze the account. The website says “download the app to cancel or freeze your membership”. I did exactly that and was even more confused and upset when I seen that isn’t even an option to do that on the app but only ways to upgrade my account or to update my banking info. So now I’m at a complete loss as to what I am supposed to do because I cannot afford to pay for this nor did I even want to continue the subscription outside of the given promotion time frame.
  
  I cannot afford for this to be sent to collections and ruin my credit as it isn’t the best right now due to medical bills.
  
  I have attached the receipt I received from Sun Tan City and a picture of the attempt to charge on my Cashapp account.

  Business Response

  Date: 03/04/2024

  Good Afternoon!

  Looking into the clients account, we can see that they did not utilize the services after purchasing this membership online, and this also happens to be their first membership with us. As a courtesy, we will be submitting a refund pending the approval of the March membership draft, as this is still pending on our side. A client services supervisor will be reaching out directly to verify the desired refund method if the funds are successfully collected. 

  Thanks! 

  Customer Answer

  Date: 03/04/2024

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** ***** 

  
  

  ***If you are interested in supporting the BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent via Venmo to @bbbcefky or mail your donation to BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration. 

• Initial Complaint

  Date:02/19/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a coupon $17.95 Nov. 6 2023. But was told at the salon I wasn't allowed to use it because I had already bought the same coupon. Nowhere on the promotion does it tell you this. I asked to have my money refunded back to my debitcard but was told no. I was told I had to accept a giftcard instead. On 2/18/2024 I bought another coupon, different from the last one, $19.95. Once again was told I wasn't allowed to use it because it was the same promotion as the last one just a higher price. Again nowhere on the coupon does it state this. I ask, once again for my money to he refunded back to my debitcard and am told no. I would have to accept a giftcard.
  So I've bought 2 different coupons with my debitcard. Not been allowed to use the coupons because of it being the same promotion. This is stated nowhere on the coupons. And have been refused a refund on both purchases. I was made to take a suntan city giftcard both times. I can't imagine how this can be legal. I paid for a service and was not allowed to use it but wasn't refunded my money. I was made to take a giftcard.

  Business Response

  Date: 02/20/2024

  Good Afternoon! 

  A customer service representative attempted to contact this client to clarify further on why the client was under the impression she was not able to use the promotion she purchased. Currently there is a refund request submitted back to the original form of payment that we will process if the client does not reach back out to us in 2-3 business days to confirm if she would like to keep the promotion and tan on the visits she purchased, which they are absolutely welcome to. Our records show that she had this refund request submitted through client services on the 18th, and the reasoning being that she no longer wanted the promotion. Currently we are waiting to hear back from this customer. 

  Customer Answer

  Date: 02/20/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:the lady at the counter in Morristown tn told me I couldn't use the $19 tan coupon because I had already used it. I replied I had used the $9.99 tan coupon. She said they are the same coupon. I then asked for a refund, she responded I would have to take a giftcard. I never stated I didn't want the tan coupon. I was told I couldn't use it. Same thing happened in November 2023. I had bought a tan coupon in November,  same store, same lady at the counter. I was told I couldn't  use that coupon.  I asked for a refund and was told I would have to take a   giftcard.  So I've bought 2 coupons and both times told I couldn't use them because I already had. When I asked for a refund I was told I had to take a giftcard. I still have the giftcard i was forced to take in November.  Someone is being dishonest. This lady is telling customers they can't use the coupons and then saying she can't refund their money and forcing them to take giftcards. I was never told this last time I would get my money refunded to the original payment.  I was told I would have to take a giftcard. And I'm actually fine with having my money refunded back to the original payment I just wanted to be able to voice whats going on at this particular store. If your going to advertise a coupon you should put the specifics on the coupon. If that coupon isn't allowed to be used for another 365 days then that coupon shouldn't be allowed to be purchased. I feel like you use these coupons to get people to your store and then tell them they can't be used so they'll buy something else because their already there. It's a shady despicable way to get business. 

  
  
  
  Sincerely,
  
  
  
  ******* *********

  Business Response

  Date: 02/21/2024

  Good Afternoon! 

  After several attempts to contact this client and come to a mutual resolution, we have refunded the Tour of the City they purchased as we have not been able to get ahold of the client. We will also be sending over this information to salon management so there is no confusion going forward regarding our promotional offers that clients are able to use. 

  Thanks! 

  Customer Answer

  Date: 02/21/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I'm thankful that I'm getting refunded

   I just purchased a spray tan package from suntan city. It's a $49.99 promotional package. It says its for regular spray tans. Suntan city doesn't advertise anything different that this type of spray tans. I went for the first time today to use my spray tan package and was told the package i bought doesn't include the dark spray, eventhough it doesn't state this anywhere on the promotion.  I had to pay an extra $7.54 for the darker shade.  If i wanted my legs sprayed twice is was going to be $13.54. What is wrong with your business? You are misleading people. Your cons, bottom line. I just paid $50 for a package plus $10 for yearly dues for a spray tan and had to pay an extra $7.54 for the darker shade. And will have to pay this same $7.54 esch time i use the package i bought just to get the darker shade. So if i use the spray tan 4 times in a month for $49 it will actually cost me an extra $30 for one shade darker. I knew not to try and give the benefit of the doubt. This is probably why you have hundreds of complaints and bad reviews. Try being upfront and honest with people. I despise businesses like this. And to top it off i had to listen to the counter girl for 5 minutes try and push lotions and spray   down my throat. 
  
  
  
  Sincerely,
  
  
  
  ******* *********

• Initial Complaint

  Date:02/16/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 9, 2023 I went in to the store to cancel my account as i had moved to Florida. I was told by the gal at the counter that I had a 275.00 credit and because I no longer lived anywhere near a Suntan City that I would be contacted and they would issue me a refund. After 2 months of not being contacted I reached out on their website to inquire about my refund and was told it would be escalated and someone would contact me. Another 2 months passed and still no contact. No I am being told that I can not have a refund and I have store credit. I live 1500 miles away so what good does a store credit do me? I just want my refund that I was told was forthcoming. Thank you.

  Business Response

  Date: 02/16/2024

  Good Afternoon!

  A Supervisor at our Client Services Department was able to get in contact with this client to request proof of relocation, which they will be sending in to us today. Once we receive this, we will submit a refund request for the existing credit on the clients account and the request will be sent for review for our approval/denial process. We thank the client for their patience and cooperation while we work to resolve this matter. 

  Thanks! 

• Initial Complaint

  Date:01/30/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There are a few shady transactions on 3 of my credit cards. They were either both charged or all three. Charges that shouldn't even be because the charges are not for the usual monthly fee or bill. I would like an explanation of these charges. I do not feel comfortable copying and pasting my credit card statements on here. I wish to just settle in the store.

  Business Response

  Date: 01/30/2024

  Good Afternoon! 

  Upon review, this client has two accounts with us. The account the client utilizes also has a dispute that was filed from where they paid a balance due through their online account on 11/5 from a rejected membership draft. A Customer Service Representative will be contacting this client to request a running bank statement showing the charges the client is questioning, so these can be located and investigated. 

  Thanks! 

  Customer Answer

  Date: 02/01/2024

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 21218409, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** ****** 

  
  

  ***If you are interested in supporting the BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent via Venmo to @bbbcefky or mail your donation to BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration. 

• Initial Complaint

  Date:01/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to Sun Tan City for tanning services and had a terrible experience, I was miss charged and given miss information. I tried to resolve the issue with the business directly and asked for a full refund. I was told I had to call their customer service line the next business day 1/08/24 and provide them my credit card information and a full refund would be issued. I called line and got nothing but the run around. I was finally told that they would issue me a full refund and was give the refund ticket * ******* and told it could take 7-14 days for the refund to be processed. It has been 18 days and still no refund. Given the way this whole situation has been handled my guess is that they never intended to provide the refund and hoped I would forget to check for the refund 14 days later. This is absolutely unacceptable. I have utilized this same enterprise in multiple other cities and never once had an issue before.

  Business Response

  Date: 01/29/2024

  Good Afternoon!

  We are showing that a refund was submitted, approved, and successful back to this client in the total of 42.68. We do ask that they allow 3-5 business days to see this back to the card they provided for this refund. 

  Thanks! 

• Initial Complaint

  Date:01/16/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for the spray tan membership in October I believe. After getting spray tans I realized my skin was very icht and went to doctor. I found out that I had an allergic reaction to my most recent spray so I decided to call sun tan city and cancel my membership. I called sun tan city late November to cancel my membership. The lady who I spoke with over the phone was very kind and proceeded to tell me that everything was taken care of and that I should be receiving an email. Well fast forward to today I was checking my bank statements and saw that I was charged twice for sun tan city since the cancellation December 3rd and January 3rd. A total of $126. I went to search for the email and never received one. I then call sun tan city to try and get the problem resolved. I was then told by the new lady that without proof of my cancellation I will not be able to get a refund… I asked the lady if she could see when my last visit to the salon was she confirmed it was mid November. I have not been back since I was told it was cancelled. I’m just very upset that I am paying the price for the mistake of the employee who took my call. I was told there was nothing that could be done for me other than a glo ray card that can only be used in the salon….i really would like my refund for the two months that was taken out after I called to get the membership canceled

  Business Response

  Date: 01/16/2024

  Good Afternoon! 

  This client contacted our Customer Service department today, 1/16, and we have submitted a refund for the months of December and January due to him stating he has had a negative reaction to our sunless solution. Before accommodations could be discussed other than a Glow Card for in-store credit regarding his unused services, he requested a supervisor reach out to him. A supervisor will be contacting him directly to confirm his membership has been cancelled, and that a refund has been submitted. Thanks! 

   

  Customer Answer

  Date: 01/17/2024

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ****** ******** 

  
  

  ***If you are interested in supporting the BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent via Venmo to @bbbcefky or mail your donation to BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration. 

• Initial Complaint

  Date:01/11/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had signed up for a promotional package for 6 mo and during that 6 mo, I was continuosly disappointed with my spray tans. I wanted to cancel mid way thru. They told me I had to complete the package and then they would cancel me and they gave me the date. I told them " lets do it then" Today I noticed I have been having payments taken out from Suntan City the beginning of the months. I called and asked why this is happening bevcause I cancelled my membership.
  they said they have nothing on file to prove I cancelled. IS IT MY FAULT THEY DIDNT HAVE ME SIGN A PIECE OF PAPER????? NO IT IS NOT......that place on ****** ****** Rd consistanltly screwed up. So I am out I believe somewhere about 200.00. As you can see, I have never returned after they told me the cancel date. THIS is NEGLECT on your establishment...Not my fault. Your employees neglected to do thier job!!

  Business Response

  Date: 02/06/2024

  Good Afternoon! 

  Per the client's request, we have cancelled their membership at this time, and they will no longer be charged. The client does have a signed agreement on file stating that they agreed to a 6-month commitment, and our memberships are open-ended. However, we have submitted a refund request as a courtesy for their unused services in hopes for the client to return to our salon one day. The refund will be for the months of November-February in a total of $159.96. This request will be under review, and if denied, a Customer Service Representative will contact them directly to discuss alternative accommodations.  Thanks!  Thanks so much for your help on this *****! Have a wonderful day!  Thanks!  ***** ********* ****** ******** *** *******  *** *** **** * ************* ***************************** 

   

  Customer Answer

  Date: 02/06/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  
  Sincerely,
  
  
  ***** *******

  I did cancel my membership as stated in the complaint and as I stated, it is not my fault that the gal did not have me sign the consent form to cancel. I told her my  6 mo was up and I was not coming back due to bad spray tanning issues. That was HER job to do to pull my agreement and sign it. I should not have to pay for her mistake. I wanted to once again make you aware that I DID indeed cancel AFTER the 6 mo was up and was continued to be charged. 

  Thank you.

  I certainly would love to be re-emburrsed. 

  Business Response

  Date: 02/07/2024

  Good Afternoon! 

  We understand this clients frustration and are eager to resolve this issue. Regardless of there being a lack of proof of cancellation, we are moving forward with a refund as stated previously. The client is stating they would not return after the 6th automatic required payment was fulfilled, however, we are moving forward with refunding an additional month that was included within her 6 month commitment for client satisfaction. 

  Thanks! 

  Customer Answer

  Date: 02/08/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: i beleive I suspended my contract in July, payments were taken out each month July, Aug, Sept, Oct, Nov. Dec, Jan, Feb. ALL payments were between 49.99 and 39.99, which totals OVER 230.00. I will NOT settle for 159.00. I will fax you a copy of my bank statement if you wish.

  
  
  
  Sincerely,
  
  
  ***** *******

  Customer Answer

  Date: 02/08/2024

  
  
  

  Complaint: ********
  
  I am rejecting this response because: i beleive I suspended my contract in July, payments were taken out each month July, Aug, Sept, Oct, Nov. Dec, Jan, Feb. ALL payments were between 49.99 and 39.99, which totals OVER 230.00. I will NOT settle for 159.00. I will fax you a copy of my bank statement if you wish.

  
  Sincerely,
  
  ***** *******

   
  

  Business Response

  Date: 02/08/2024

  Good Afternoon! 

  Due to the client lacking proof of cancellation, being within a 6 month commitment, and having a signed membership agreement, we are submitting a refund request for review only for the unused services as a courtesy, as we normally do not refund unused services. The client is requesting that we refund her additional months where she actively and regularly used our services, and this is not something that we will move forward with. 

  Thanks! 

  Customer Answer

  Date: 02/09/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: OF course I dont have proof I cancelled. They didnt have me sign the paperwork. I NEVER went back after the day I cancelled so that should tell you somehting. I sent a list of the days monies were taken out of my account for proof. I cant rememember the last date I went, but you shouild have record of that. I just provided July on. I may have provided more months than needed, if I did I apologize. Again I feel it was neglect on YOUR employees part and not have me sign the termination paperwork. I know that there we new girls working. and again, plz take a look back and see the last day I went in as a customer, that will tell you the day I ended my contract. 
  
  
  
  Sincerely,
  
  
  ***** *******

  Customer Answer

  Date: 03/20/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:  

  Good morning.

  I had filed a complaint against Suntan City about a month or 2 ago and I was told that I was going to be re-embursed monies that they had kept taking out of my checking account after I had closed my account with them. The problem was I had closed my account and the gal working neglected to have me sign a piece of paper. However, if you look back to the date I cancelled, I have never returned because I assumed I did everything I needed to do.

  However, they have been taking funds out every month looking like I am still a member. Last payment that was taken out again was $49.99 in Feb.

  Again, I did my part by telling them I was done using thier business due to unhappiness with thier spray tans. it is NOT my fault the gal did NOT complete the process correctly and not have me sign a agreement or whatever sheet. Again, NOT MY FAULT.

  I still have NOT recieved any monies back into my account from my first complaint. 

  I expect full refund from when I quit.

  Any questions plz contact me at this email

   

  ***** ** *******

  *** ******

  **** ******* ******

  ** ******* **
  
  ************

   

  Thank you.

   

   

  
  
  
  

  Business Response

  Date: 03/20/2024

  Good Afternoon!

  We have attempted to submit a refund for this client for the months of November - February, but are in need of a valid address or CC information for the refund to process back to. Unfortunately, the client has not returned our calls. The last attempt to contact her was on 2/16. We will attempt to contact this client once more to provide a resolution and process a refund. 

  Thanks!