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Business Profile

Specialists

Head & Neck Surgery Associates

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Head & Neck Surgery Associates's headquarters and its corporate-owned locations. To view all corporate locations, see

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Head & Neck Surgery Associates has 7 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:02/02/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to ENT & Allergy Specialists ********* **) to see *** ***** ** ****. During the visit Dr. used a nasal endoscopy device for a few minutes. I did not realize that that will be a separate charge. I was not warned by the doctor or his staff. I was billed for a $330 charge for a device used for few minutes. If I knew this is a separate device I would have called my insurance company. For a patient that is not much different than the use of a stethoscope for a patient. My insurance did not cover the bill. I then called the billing department of ENT & Allergy Specialists and they told me that I signed a document accepting such additional charges. Yes, I signed paper work. Am I a doctor, how would I know what these procedures are on those papers. I should have been verbally warned by the doctor or his staff that this is a separate procedure that will be billed. In addition $330 is too much of a high price for a decide used less than 2 minutes. The doctor's office there is no way to lower the bill.I would like to file a complaint against ENT & Allergy Specialists for not clearly wanting patients and sneaking in a huge bill. I am asking BBB's help to reduce this bill since it is a ridiculous charge and warn this office on misdirecting patients.

      Customer Answer

      Date: 02/22/2023

      Hello

      They contacted me after writing to attorney General office and took the charge back.

      Thx

    Head & Neck Surgery Associates is NOT a BBB Accredited Business.

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