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Business Profile

Extended Warranty Contract Service Companies

Universal Administrators Services, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/22/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    see Attached document

    Business Response

    Date: 02/03/2024

    Mr. **********

    We have many marketers that have sold our product. Some invariably close and the only information that we have is the information on sales date, length of coverage and renewal that they provide.  Your account record was one that showed a past amount owed. As we did not have anyway to verify the accuracy we had only the information provided to work from.

    To that end I have noted your record and had it removed from our system as ever being an active customer to insure that this does not happen in the future. I regret any problems that this may have caused.

     

    Sincerely

    **** **********

    CEO

     

  • Initial Complaint

    Date:10/19/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Many years ago (2016) I signed up with a company called Septic Max. I paid for a one year subscription and never used the service.
    This Universal company calls me periodically wanting me to renew my service. I have always told them I am not interested.
    Today they call and a man told me I was still under a contract that I had not paid. I told him no, I never signed up for service with them.
    He proceeded to tell me that the contact was binding and I had to pay. I told him no, I never had a contract with them.
    He then called me a Fucking Cunt and then hung up.
    Oh my I am appalled. I do not use this language nor have I ever had an experience like this.
    I called the number back and left a message to speak with a supervisor.

    A bit later someone called me back and they told me that they listened to the tape and I must have misunderstood. The man on the phone claimed the gentleman on the phone was speaking to someone else in the office and not to me.
    I am shocked by the tactics the originally caller used to get money from me and definitely feel harassed.
    I considering my options at this point. This situation should never happen to anyone else. I question this business’ legitimacy

    Business Response

    Date: 10/21/2023

    Mrs. *******,

    I regret that someone from our office called you and referenced that you were either a current customer who owed money or were still active and owed money. You also have my word that your contact information will be striped from Universal's  systems.  You also have my word that I will have the tape pulled as all of our calls are recorded at all times. If there was language used as you described in your complaint then that employee will be released from employment immediately. That type of customer interaction is not tolerated at our company and never will be.

    I can not guarantee that you will not be solicited by phone as your name is part of a septic product list that unfortunately circulates between 4 or 5 companies and has been sold to other unknown sources numerous times. I can only assure you of what Universal will do on your behalf

    **** **********

    CEO

Universal Administrators Services, Inc. is BBB Accredited.

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This business has committed to upholding the BBB Standards for Trust.

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