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Business Profile

Locksmith

KeyMe Locksmiths

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Locksmith.

Complaints

This profile includes complaints for KeyMe Locksmiths's headquarters and its corporate-owned locations. To view all corporate locations, see

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KeyMe Locksmiths has 62 locations, listed below.

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    Customer Complaints Summary

    • 97 total complaints in the last 3 years.
    • 42 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/27/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I called a local KeyMe on 11/27 as I was locked out of my house. The man who answered said that a locksmith would contact me soon and provide a quote. The locksmith called and refused to provide a quote. He and two other guys showed up in an unmarked vehicle and said that it would be an easy fix. He fiddled with the lock and then said he could not get it open and would need to drill it out. Eventually, they got in. He finally provided me with the quote and it was $380! He and the other two guys then made me pay on a sketchy website and I felt intimidated to leave a tip. The price was far above normal and it feels like a scam. Very unprofessional

      Business Response

      Date: 12/01/2024

      Hello,

      It appears this job was completed by a locksmith Partner of KeyMe's. We have reached out to the customer for additional information to confirm. We look forward to resolving the complaint as quickly as possible.

      Business Response

      Date: 12/09/2024

      Hello, we've been in contact with the customer and have processed a refund.

      Customer Answer

      Date: 12/10/2024

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 



      Regards,



      ******* *******

    • Initial Complaint

      Date:11/19/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I'm not even going to try buying from their kiosk. I see from the response s that they don't are too help. I just want to know HOW MUCH is an apartment key fobs. For God's sake keyne, just answer a darn question. Theirs no disclosure at the kiosk it just says pla e your key in the tray. Woikd you?

      Business Response

      Date: 11/20/2024

      Hello, to begin the process of duplicating a key at a KeyMe kiosk, an original key will need to be scanned at the kiosk. Exact pricing is displayed after the key is scanned and prior to submitting payment. We have reached out to the customer through email to provide a price range for key fobs.

    • Initial Complaint

      Date:11/15/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      November 15, 2024 with keyme locksmiths company never gave me a price to remove key from inside the lock for garage key.
      Never even quoted me a price for the service call when they finish job they told me $ 220.00
      They did the job without my consent and gave me price after they finish the job..when l said that l was senior can give a discount they only remove $20.

      Business Response

      Date: 11/18/2024

      We have been made aware of the complaint with our partner company, and the issue they had. First and foremost, we are terribly sorry for the inconvenience and trouble this has caused them. We are going to do our best to speak with our partners and ensure something like this does not happen again. We will open an escalation with the third party provider to help reach a resolution. We have already reached out to the customer through email to get this process started.

    • Initial Complaint

      Date:11/08/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was locked out my home, I called keyme locksmith and they dispatched a locksmith who broke my door frame. When I called to get a resolution my information (name address and phone number) was sent to a random person in ******** who contacted me

      Business Response

      Date: 11/11/2024

      We have been made aware of the complaint with our partner company, and the issue they had. First and foremost, we are terribly sorry for the inconvenience and trouble this has caused them. We are going to do our best to speak with our partners and ensure something like this does not happen again. We will open an escalation with the third party provider to help reach a resolution. We have already reached out to the customer through email to get this process started.

    • Initial Complaint

      Date:10/28/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Had an issue with a dead bolt lock. My niece could not get into the house. Her key would not open the door to the house. I the homeowner, called the above company to help with this issue. The guy finally came and could not speak good English. He was frustrated and had problems getting the lock off. He was able to open the door, but said he could not completely get the lock off and had to go back to the warehouse to get more tools. He left and came back, but still could not get the lock off. He became agitated because I owner of the house was calling to get information. He then stated that if I kept bothering him, he would not help.

      How ignorant and unprofessional to tell that to someone whom you are charging 359.00 dollars to fix. Another guy had to come out and make the repair that he could not do. This action caused unnecessary delay and aggravation. I hope with your help, you can help me in reporting this company's rude and incompetent service.

      Business Response

      Date: 10/31/2024

      We have been made aware of the complaint with our partner company, and the issue they had. First and foremost, we are terribly sorry for the inconvenience and trouble this has caused them. We are going to do our best to speak with our partners and ensure something like this does not happen again. We are happy to help resolve the complaint and have contacted the customer and left a voicemail to return our call.

    • Initial Complaint

      Date:10/18/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a key fob for my vehicle I've been calling these people for weeks about the key getting stuck n the ignition. Nobody responds when I call they hang up..I would like my money back and an apology from KeyMe locksmith the guy name is Raymond C***** his number ********** their main number is ********** I purchased the key fob on September 12,2024 in I've been calling ever since .

      Business Response

      Date: 10/18/2024

      We have been made aware of the complaint with our partner company, and the issue they had. First and foremost, we are terribly sorry for the inconvenience and trouble this has caused them. We are going to do our best to speak with our partners and ensure something like this does not happen again. We will open an escalation with the third party provider to help reach a resolution. We have already reached out to the customer through email to get this process started.

    • Initial Complaint

      Date:10/02/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was locked out of our home on September 13. Called Lockme locksmith on ************** at 10:25 am. A technician came to our address and check to possible options (front door and door inside garage to home) and decided to focus on door inside garage that get us inside the home. HE use his tool and managed to open the door. I was charges $289 for this service and my search shows this is beyond fair area price. I contacted lockme locksmith through email and phone, but unfortunately did npt get any resolution or any good reason on excessive charge.

      Business Response

      Date: 10/03/2024

      We have been made aware of the complaint with our partner company, and the issue they had. First and foremost, we are terribly sorry for the inconvenience and trouble this has caused them. We are going to do our best to speak with our partners and ensure something like this does not happen again. We will open an escalation with the third party provider to help reach a resolution. We have already reached out to the customer through email to get this process started.

      Customer Answer

      Date: 10/07/2024

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********. Considering partial refund that makes my payment a fair market price for the service, I find that this resolution is satisfactory to me. 



      Regards,



      ***** ********

    • Initial Complaint

      Date:09/28/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Called to have my car door unlocked, said would be there within 30 mins. Waited over 45 mins while my car was running and keys were locked in (which they knew of). Showed up, unlocked door within less than two minutes, and then charged me $300; no price estimate was ever given prior. Called and asked why it was that much, they transferred me to tech, said they would speak to management, and would call me back. They called back and refused to let me speak to management; said to call back later. I called again, they said a manger would call me, and I have yet to hear anything. I looked the number up and it says it’s a fraudulent number that takes credit card information.

      Business Response

      Date: 09/30/2024

      We have been made aware of the complaint with our partner company, and the issue they had. First and foremost, we are terribly sorry for the inconvenience and trouble this has caused them. We are going to do our best to speak with our partners and ensure something like this does not happen again. We will open an escalation with the third party provider to help reach a resolution. We have already reached out to the customer through email to get this process started.

    • Initial Complaint

      Date:09/26/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Keyme Lock Smith is the name of the business

      The date of the transaction was on 9/25/24 late in the day around 11:40 ish almost midnight .

      They promised to provide me 100 percent with a working lock after re- allowing me to have access into my apt since I was locked out .

      They charged me the total amount of 827.43 via ***** (other forms of payment they offered was cash , ***** or check) to the lock smith who aided me named A****.

      The lock does not work . The lock they placed is rusted and was pretuting from the door . I took a picture . They came a second time in an attempt to repair once again the lock they put after I was locked out of my home for a second time due to their old rusted lock . They promised to send over the same lock smith and he replaced it with a 20-30 dollar white lock .I took pictures and attached below for you to see . On the second attempt after the lock smith left the following day the lock still was not working . I called and they said they don’t know what I was talking about.


      I want my money back and I want this business to stop scamming people . No where will they provide such terrible service or charge someone $827.43 to simply aide an individual to access their apt by changing the lock .

      My apartment superintendent R****** is aiding me and told me as-well that this is a terrible job that was done . He is aiding me as I write this complaint by fixing and taking out their useless white lock . I will keep it for evidence . I attached below also a picture of my super fixing the lock (he has the light fixture attached to his head). The other gentleman that appears in the other picture is the locksmith that goes by A****. I attached below also the copy of the invoice they gave me .

      Please aide me .

      Business Response

      Date: 09/27/2024

      We have been made aware of the complaint with our partner company, and the issue they had. First and foremost, we are terribly sorry for the inconvenience and trouble this has caused them. We are going to do our best to speak with our partners and ensure something like this does not happen again. We will open an escalation with the third party provider to help reach a resolution. We have already reached out to the customer through email to get this process started.

      Customer Answer

      Date: 09/27/2024

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 



      Regards,



      ********* ********

    • Initial Complaint

      Date:09/19/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The locksmith came to remove a disc pad lock from our HVAC system. It took him just 15 minutes to remove it. He charged my boyfriend $400. Thats just a flat out scam. I am 99% sure that he also side swiped my car. He drove a red mini van and there was a scratch with red paint on my car when I went to go to work this morning. I called them about this and they keep saying they will have to call me back and they didn’t!

      Business Response

      Date: 09/23/2024

      This job was booked with our partner. KeyMe has escalated this issue to them and remain in contact with the customer. This issue is still open until we get confirmation from the customer that it has been resolved.

      Customer Answer

      Date: 10/02/2024

      I have still not received a refund and they still refuse to help me over the phone. They still continuously hang up on me which is ridiculous. They said they would ***** me which is really weird in my opinion. I sent my ***** to them and have not heard anything from them since. They can’t spell in their emails and they don’t respond. They have still not *****ed me the refund. All I want is confirmation that the refund is processing but they can’t even do that. This will not be resolved until the money is sent to me through ***** and it is in my bank account.

      Business Response

      Date: 11/25/2024

      Hello, we received email confirmation from the customer on 10/25/2024 at 12:23 PM EST that the refund had been received. We are happy to forward the email if needed.

    KeyMe Locksmiths is NOT a BBB Accredited Business.

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