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Business Profile

Musical Instrument Supplies and Accessories

Loop-Master Pedals LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Musical Instrument Supplies and Accessories.

Complaints

This profile includes complaints for Loop-Master Pedals LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Loop-Master Pedals LLC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Loop-Master Pedals LLC

      1399 Mount Tussell Rd Knifley, KY 42753-6318

    • Loop-Master Pedals LLC

      PO Box 162 Summersville, KY 42782-0162

    Customer Complaints Summary

    • 6 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/01/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered a 4-switch looper from them in August 2021 ($67). Have yet to receive product. Have sent several emails to company with no response back. Have received no correspondence from them whatsoever regarding my order.

      Customer Answer

      Date: 05/01/2023

      Per your request: my address is as follows...

      **** ********** ** 

      ******* ***** ** 

      *****

      Thank you for looking into this matter,

       

      ***** ****** 

      Customer Answer

      Date: 06/12/2023

       

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.   Received product this morning and it works. 



      Sincerely,



      ***** ******


      ***If you are happy with BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other free services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent to: BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration. 

    • Initial Complaint

      Date:01/19/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      $138 was charged to my card and I would like a refund because a product was never sent and no communication

    • Initial Complaint

      Date:12/05/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased a A/B/C switcher pedal off the Loop Master website on 10/24/22 for a total of $108.00 (order number: *****) and never received an email confirmation with a receipt of any kind. When I sent an email to try and acquire one I received an auto reply email about the owner having health issues. I then reached out multiple times request and cancellation and refund once I realized I might not see my order for a long time, if ever. I never got a response or refund. If you are unable to answer emails and fulfill orders of any kind you should close your books. This is very wrong to continue to take peoples money. I want a full refund, and the rest of the guitar world to know to steer clear of this company.

    • Initial Complaint

      Date:09/09/2022

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered a loop pedal, 3 months later and I've still never received product and business will not respond to multiple emails. Website still states he was injured and slowly getting back to work.

    • Initial Complaint

      Date:09/08/2022

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid $46 for an item on 2/5/2022 and was told it'd be 8-12 weeks for delivery. I understood that it's a one man operation and these units are made to order. I first emailed after 12 weeks to inquire about its status and received an automated reply citing health issues and that he was behind schedule. I completely sympathized with him and I waited several more weeks before following up. I just got the same automated response. I've since emailed numerous times and haven't received a single update about the item I purchased. Only an email address is provided as a form of contact and I can't get an actual person to talk to me. Apparently this company's been doing this for quite some time and no one is doing anything about it. Over 30 weeks later and I still don't have my pedal.

    Loop-Master Pedals LLC is NOT a BBB Accredited Business.

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