We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Property Management

Expert Property Management
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/27/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The home that I rent with Home Forward has been nothing but a headache. My water that has been out since Monday Jan 20th 2024, was finally fixed today! They left me with an unliveable home now! The property manager stated she couldn’t give me an ETA on when my floors would be fixed so that I can have a functioning bathroom. I also have not had lights in 4 rooms of my home, that I have spoken with Debbie about, but that doesn’t seem to be an issue for her as she gets my rent money every single month. The photos attached below is this company’s definition of “fixed”

    Business Response

    Date: 01/27/2025

    During a state of emergency in Central Kentucky, the resident experienced frozen pipes as a result of 3 days of single digit or below temperatures. When reported, our company had a crew at his home all three days attempting to thaw the pipes using large heaters. Once the pipes were thawed a break in the plumbing line was discovered in an area of the home that was not accessible from the crawl space. Because of this a portion of the bathroom floor needed to be removed. We had a crew on site the following morning to remove the floor, and a plumber on site within hours to make the repair. Within 24 hours the resident's water was back on. The resident is correct that the floors to one of their two bathrooms were left in a temporary state over the 2 day weekend (as seen in his photos) until a flooring company could come and replace the floors at their earliest possible appointment. We updated the resident every step of the way. In addition we spoke with the resident about coming up with a solution for rent reduction during the process but asked to wait until after the issue was solved so that we could know what we were dealing with. Instead, we received a complaint on BBB and a request for $14,000. To say that this resident is unreasonable is an understatement. We, of course, would welcome a reasonable request to be able to come to a reasonable solution as promised throughout the process.

Expert Property Management is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.