Complaints

This profile includes complaints for Rubicon's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Rubicon

  The Offices at City Center Lexington, KY 40507

• 

  Rubicon

  950 East Paces Ferry Road, Suite 1900 FORMER: primary, reportab Atlanta, GA 30326-1384

• 

  Rubicon

  3060 Peachtree Rd NW STE 210 Atlanta, GA 30305-2239

• 

  Rubicon

  2870 Peachtree Rd NW # 998 Atlanta, GA 30305-2918

• 

  Rubicon

  5909 Peachtree Dunwoody Rd STE 200 Atlanta, GA 30328-8103

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/25/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Rubicon Global has missed picking up trash and recycling for 5 weeks in a row. They send ******* to do an emergency pick up but they only take a very small portion. I have asked multiple times for an explanation on why this continues to happen and they are unwilling to provide one. We were told they would issue a credit for the 5 missed services and they auto billed us the full amount.

  Business Response

  Date: 07/08/2025

  Due to an unfortunate billing and payment application error between Rubicon and our partner vendor, this customer experienced significant delays in service. The issue has been remedied and service is back on as regularly scheduled. A credit for missed services has been applied to the account. 

  Customer Answer

  Date: 07/08/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  *** *******
  

  ***If you are interested in supporting the BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent via Venmo to @bbbcefky or mail your donation to BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration. 

• Initial Complaint

  Date:03/14/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had a contract with Rubicon to service a local ******* trash compactor for years. We have 4 open invoices going back to November 2024. ******* ended their contract with Rubicon at the end of February 2025, and has not paid for the invoices. I have contacted 4 different departments through their hauler portal, emails, and phone. Each time I am told they are sending over the invoices to get processed by the AP department even though I have emails saying that they have already checked with the AP and they are processed. We have a 45 day terms for payment and we are over 120 days. They are giving us the run around since their ******* contract has expired.

  Business Response

  Date: 03/26/2025

  Hello, 

  Thank you for your patience. I am showing that all of the submitted invoices are now paid. Please let us know if you have any questions.

  Customer Answer

  Date: 03/26/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ****** *******
  

  
  

  ***If you are interested in supporting the BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent via Venmo to @bbbcefky or mail your donation to BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration. 

• Initial Complaint

  Date:01/20/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have not had ANY pickups since January 7th of 2025. Our hauler has informed us that Rubicon has failed to make their invoice payments for over 113 days and has interrupted our service due to this. We are on autopay with Rubicon and have never missed a payment. We are not responsible for Rubicon's failure to pay the hauler and are very frustrated. This has been communicated numerous times to customer service, yet nobody seems to care. We are given false promises of callbacks and emergency service pickups, yet we have had no responses. Our hauler has communicated to us that Rubicon paid them (not in full), and they will give us a courtesy pickup. We pay a very high amount to have 2 trash pickups per week + recycling, but have have 6 missed pickups because of this. This has caused a giant pile of trash to form in our facility and has set us back dramatically for waste management. A health concern at this point. Absolutely ridiculous. Not even a sorry or anything from them. We've had nothing but issues with this company for the last 10 years.

  Business Response

  Date: 02/06/2025

  We sincerely apologize for the delay in service. A credit has been applied to the account and service has resumed as scheduled. 

• Initial Complaint

  Date:11/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have an apartment building under the name of **************** ***** ****  I have a trash contract for a 6 yard container that is picked up weekly at **** * ******* ****** ***** ********* I think that my contract ended on 10/31/24. I have been trying to reach Rubicon (formerly Rubicon Global) to renew the contract and to determine the new contract rate. However, there is no answer when calling the contact number for customer service or sales. In the past the sales dept would not handle contract renewals. It was done through the customer service dept. Also, whenever a contract ends with any trash company (BFI, Waste Management, etc.), the monthly fee goes up every month, often rising steeply from month to month. I wanted to get ahead of this problem but have not been able to get in contact with anyone from Rubicon. The name on the container is ******************* I called and spoke with them but they would not divulge any information because they said this was a "brokered" account. They gave me an email, which was to someone associated with GFL so I sent that. An agent with GFL called and also told me that this was a brokered account but that he couldn't give me any information about Rubicon. That agent had only been with GFL for a few months. I sent an email to Rubicon from their website but have not heard back from anyone. The trash pickup has been going on as routinely done and the billing has been deducted from my checking account as per the contract. However, I do not know going forward what amount they will draft from my account and I have no contact with anyone from Rubicon or their partners by which I can establish a new contract with Rubicon, if possible, or whether I should go with another hauler, even if it's GFL. Rubicon's stock has been delisted from the NYSE and is now a penny stock on the NASDAQ, suggesting that they may be headed for bankruptcy. However, they are in good standing with the Arkansas Secretary of State.

  Business Response

  Date: 11/04/2024

  An email has been sent to ********************** with additional contract details and contact information for Support. Please provide another email if that one is not valid. 

• Initial Complaint

  Date:09/18/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a customer for over two years but need to cancel my service as my lease is up. No where on the website can you cancel your account. There is not information available on how to cancel your account outside of a complex long service agreement that says you must do so via writing, but does not include information on where or how to do so. I have submitted multiple webforms online, since there is not an email or phone number to call, but have not received a call or even confirmation of that submission. This is highly unethical and takes advantage of small businesses to make it so difficult to cancel a service with such a high monthly cost.

  Business Response

  Date: 09/27/2024

  We have reached out to this customer 9/18 by email to confirm the cancellation request and have not heard back. Our contact details are:

  ******************* 
  **** ***** ********  *** *******

  Based off of the communication we have received, we are cancelling the account based on our contracted terms. 
  
     

• Initial Complaint

  Date:01/22/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have been charged for a 4yd dumpster for as far back as I can find when we have been provided a 2 yd dumpster. I have called about this starting in July 2023 when I was made aware of the discrepancy. Every time I have called I have been told they are looking into it and will contact me. I have not been contacted about this and have not gotten a resolution.

  Business Response

  Date: 02/09/2024

  Our sincerest apologies on the delay of resolution for this issue. We have been going back and forth with our partner hauler regarding a confirmation on the equipment size. We have confirmed the bin is a 2yd container and will be updating customer's pricing and equipment effective immediately in their customer portal. Additionally, a credit is being added to the account for the discrepancy. A member of the support team has reached out directly regarding this information. 

  Customer Answer

  Date: 02/12/2024

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ****** ******* 

  
  

  ***If you are interested in supporting the BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent via Venmo to @bbbcefky or mail your donation to BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration. 

  Customer Answer

  Date: 04/22/2024

   
  
  Complaint: ********
   
  
  I am rejecting this response because:

   

  We have been overcharged for our trash service for years. We have been billed for a 4yd dumpster when we have had a 2 yd. I had been in contact with Rubicon last year after becoming aware of the issue. After months of trying to get a resolution I filed a complaint with the BBB, #21176761. After that they claim the issue had been resolved and we would be charged for the 2 yard. We received a credit but were then charged 2 fraudulent "extra pickup" fees which we did not receive and essentially cancelled the credits. They most recent invoices still show us being charged for the 4yd dumpster as well.    termination of current contract with no fees
  
  
  
  Sincerely,
  
  
  
  ****** *******

  Business Response

  Date: 05/10/2024

  A request for cancellation has been sent to the retention team and someone will reach out shortly. An additional credit was given on 4/23 and billing has been corrected. 

  Customer Answer

  Date: 05/13/2024

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  ****** ******* 

  
  

  ***If you are interested in supporting the BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent via Venmo to @bbbcefky or mail your donation to BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration. 

• Initial Complaint

  Date:12/08/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are to receive trash pickup every week on Thursday. We have not received trash pickup since 11/23/23 and it is now 12/7/23. They have missed two weeks of trash pickup. I began calling Rubicon on 12/1/23 after the first week was missed. They simply emailed saying they have put in a request to have the missed pick up completed. I have made numerous calls since on Monday 12/4/23 and every day since including today 12/7/23. They constantly say I will hear back from someone to explain and that never happens. So, I know that Rubicon subcontracts our account to Republic and I called Republic directly to see if they could tell me why we are not being picked up and they said it was because Rubicon has not paid their bill to Republic. Well, we have paid our bill every month to Rubicon and should not have our services suspended. Rubicon should have been able to see this issue if anyone would have taken the time to find out why we are not being picked, which I asked for them to do so every time I have called and emailed them.

  Business Response

  Date: 01/11/2024

  We unfortunately experienced a finance discrepancy between Rubicon and our partner hauler, resulting in stopped services for our customer. The customer has since cancelled and we have waived all early termination and removal fees, as well as voiding our 30 day cancellation policy. We will also be refunding December’s invoice as the customer did not receive adequate service during that time.

   

  Thank you,

   

• Initial Complaint

  Date:07/21/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good morning, Rubicon has overcharged me again without my authorization. I am accusing Rubicon of stealing from me and the organization continues to do so and ignore my concerns. I never bought their product or service, it unfortunately came with the property that I invested in. They are no longer allowed to charge my credit card. I have said this before and the organization charged me despite my not giving them permission anymore. That is the sheer definition of theft, and this organization is doing absolutely nothing about it. I have never signed up to pay 810 dollars for their less than mediocre service. I need somebody to fix this ASAP and refund the money they stole from my account without my permission. I have asked several times to be put in touch with management or somebody who can handle my theft and fraud concerns and they refuse to do so over and over again.
  
  I AM ASKING FOR A RESPONSE TO MY CONCERNS FROM THE CEO OF RUBICON AND REFUNDS FOR THE AMOUNTS OVERCHARGED ASAP.
  
  I no longer want Rubicon's services and I am refusing to pay anything other than the removal fee. I never signed into any contract with Rubicon, the service came with the property I invested in - very unfortunate. I now feel unsafe knowing that Rubicon has my personal information as well as my bank account information AND ARE NOON-RESPONSIVE TO MY REQUESTS. In an effort to protect myself, my personal and bank account information I request that Rubicon immediately stops charging my card and removes the 3 bins from my property ASAP.
  
  Please confirm the removal dates so that I can coordinate delivery of new bins with a different organization.

  Business Response

  Date: 07/26/2023

  We realize that this account has had several discrepancies and sincerely apologize. A customer support rep will be reaching out shortly regarding the removal dates. Regarding the credit, a refund of 460.74 was processed yesterday to the card we have on file. This account is now closed. 

  Customer Answer

  Date: 08/01/2023

  
  
  Complaint: ********
   
  
  I am rejecting this response because they have not informed me of the removal dates. The answer I received was "Around 8/21/2023" from a Rubicon employee by the name of ******** My response to her was that I do not know what "around" means and I need an exact date when Rubicon will remove the bins so that I can coordinate delivery of the new bins. She then responded saying that she does not have a date. At this point I am convinced that Rubicon is purposely holding my business "hostage" to their less than mediocre service by not allowing me to proceed with hiring a competitor company to service waste and recycling for my property. The space is limited and I am unable to move forward with new bins from another company until Rubicon hauls their bins away, and I am very suspicious that they are purposely are not collaborating.  

  Let this be a reminder that I never purchased their service nor signed a contract with them. It is just unfortunate that they were servicing the site when I purchased the building. 
  
  
  
  Sincerely,
  
  
  
  ****** *****

• Initial Complaint

  Date:06/02/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Rubicon failed to collect the recycling at one of my properties. Per our service agreement, I pay them monthly to collect the trash and recycling at **** * ****** **** *** ******* **. The trash is supposed to be picked up every Thursday. We are now in the second week they fail to pick up the recycling and it is becoming a health and safety issue as it is overflowing into the public alley. I spoke with two Rubicon employees spending more than 1 hour on the phone to try to understand why they keep skipping it and when I should expect service recovery. I was lied to several time that someone in a leadership role would contact me. **** assured me that the manager *****, would call me back yesterday May 31 and I still have not heard from anyone. At this point I need service recovery ASAP, because as you can see in the attached picture, I am about to receive a fine from city of Chicago. I need to know what caused skipping recycling for two consecutive weeks, and assurance that this would not happen again.

  Business Response

  Date: 06/07/2023

  We have worked out the issue with the service provider and service has resumed as normal. We also arranged an emergency service with a junk hauler and credited for the missed pickups. We apologize for any inconvenience.

• Initial Complaint

  Date:12/15/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  two weeks ago company did not show up to pick up trash. I called and spoke to a rep who reassured me that they would be there that day, but they never showed. I was told that I would receive a credit, but no such credit was giving. I called the following week to have a special pick up and no one showed for that either. Now I cant get a hold of anyone because they don't have a phone number, or email and Chat does not work. I have left 3 different requests for them to contact me in there "contact us" box and no one has returned a call back. If you call the toll free number its routed to a foreign call center in which you cant understand them and when you ask to speak to a manager or someone from the states they refuse

  Business Response

  Date: 12/19/2022

  This case was escalated to a supervisor and he and the customer have already spoken. A credit was issued onto the account for service issues and customer has all contact information for Rubicon. We sincerely apologize for any communication issues and urge the customer to utilize their customer portal (RubiconConnect) which is available 24/7.