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Business Profile

Tourist Attractions

Kentucky Horse Park

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:06/03/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This complaint is about the Kentucky Horse park CampgroundStore. My wife asked me to buy a food holder and I didn't get the right one that she wanted. Three hours later I returned and asked to exchange the unopened , unused one for a higher priced one that she wanted. The manager acted like a robot and refused the exchange. The manager said they could only exchange it if it was broken!

    Business Response

    Date: 06/18/2024

    We are in receipt of the complaint submitted by *** **** ******.  *** ****** made a purchase at the Kentucky Horse Park Campground Store on May 30, 2024.  The store policy is that all sales are final and this is posted at the point of sale.  The decision to purchase the item was made by *** ****** and he acknowledges that he purchased the incorrect item.  

    Additionally, *** ****** returned to the store on May 31, 2024 and attempted to get a refund.  During this interaction the store policy was once again communicated to him.  *** ****** acknowledged during that interaction and later communications with the Kentucky Horse Park staff that, while the item he purchased was incorrect, he had used the item the previous evening for its intended purpose.

    Additionally, it should be noted that our response has been delayed as the submitted complaint was directed to the Kentucky Horse Park Foundation (KHPF).  The KHPF is a separate legal entity and has no jurisdiction over the Kentucky Horse Park.  We were only made aware of this complaint when the KHPF shared it with our staff.

    Customer Answer

    Date: 06/18/2024



    Complaint: ********



    I am rejecting this response because: The statements in the response from KHP are NOT TRUE. I returned three (3) hours after the original purchase on 5/30/24 and requested an exchange for a higher priced item. I DID NOT request a refund. When the exchange was refused by a rude clerk, I asked for the manager and was told he/she would not be available until the following day.



    Sincerely,



    **** ******

Kentucky Horse Park is NOT a BBB Accredited Business.

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