Reviews

Review Details

• Review fromAmanda J

  Date: 04/19/2023

  1 star

  Amanda J

  Date: 04/19/2023

  4/15/23 Took my pup because she’s was bleeding from her nose , vet was terrified of the blood, he ran blood test and sent us on our way, Doctor calls next morning at 9 am , says blood test were perfect calling in the medicine she was on 6 months ago from previous vet , get there to pick up medicine, can’t find her records for an hour, kept stating how busy they are , and asking me when was she seen? Then they find her records and tell me to wait in car , so they can get it ready . I go inside to pick up medicine, they refuse to give me a copy of her blood test , supervisor calls me and said she will email it to me on Monday, so Wednesday comes( today 4/19) and I have to keep calling to get the blood test results, they finally send them via email and her blood test was not perfect, it’s even written in red ink . She is extremely low on iron , anemia, the other count shows she has had an untreated infection for awhile and the other count shows a bacterial infection. Literally I believe someone should step in and limit how many patients they see because the are inadequate to handle what they allow in , they are about quantity not quality!

  Shively Animal Clinic & Hospital, P.S.C.

  Date: 05/01/2023

  I had an extended visit with Ms. J**** on 4/15/2023 involving a detailed discussion of Abby's condition. I localized the source of the bloody discharge. I discussed the most likely differentials, and I discussed the necessity of performing detailed diagnostics of rhinoscopy and possibly a CT scan wince this condition dates back to October of 2022.
  I performed labwork to assess the overall health of Abby. I do not agree with Ms. J****' interpretation of Abby's labwork. I prescribed the same medication as her regular veterinary because Ms. J**** specifically stated that in the past those medications were effective.
  My last conversation with Ms. J**** was on Sunday, 4/16/2023. She was to call me in 24 hours if there was no change in Abby's condition. I never received any follow-up call from her. She never indicated to me that she was unhapy with my evaluation or recommendations. If she had, I would have certainly addressed those concerns. Ms. J**** was told that we would email her records. I only have a specific group of office employees that handle medical records. Therefore, there is a small time delay. Our hospital did reach out to Ms. J**** via phone and text on 4/19/23 but received no reply. - Joseph F***** DVM

• Review fromWillanta W

  Date: 07/23/2022

  1 star
  I took my dog Dymond to her regular vet (whom I love) to get a quote on getting her teeth cleaned, it turned out to be too expensive so I decided to go to Shivley Animal Clinic. I took my dog there over 5 years ago and stopped going due to the long lines, over crowded waiting area, and having to be there all day. The only reason I took her to Shivley on July 21st was to get a cheaper quote, something I could afford. I checked her in, told them what I needed and was told to go home and they would call me. They eventually called after 2 to 3 hours to ask me how old she was I told her 6, she asked who her vet was and did I try them first, I told her yes, of course I tried them first, but they were too expensive. She put me on hold to call my vet, came back to me to say they have to refuse services because they didn't have any available appointments right now, and they don't recommend me getting my dog's teeth cleaned by a different vet other than their own, and that their prices are the same as my vet. I was so offended. First off, I was not trying to be deceitful by going to them, I couldn't afford what I was quoted and for her to call my vet was so upsetting, I could have told her the quote had she asked. I was made to feel like I was doing something wrong. I called my vet to make sure I hadn't offended them, and asked if it was ok for me to try to get a cheaper price. My vet (Bluecross Animal Hospital) was so understanding and advised me it was ok to do what I did. They assured me I hadn't did anything wrong and they understood my dilemma. I didn't want my vet to think I was being shady at all. I was so offended by Shivley calling my vet and then refusing services. If this is something you don't do , why call my vet, then give several reasons why you wouldn't see my dog. A simple "we don't work with dogs that have an established vet" would have sufficed. I still can't believe it. I did find a nice vet who will clean my baby's teeth with my vet's blessing.