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Business Profile

Chiropractors D.C.

Lowe Chiropractic & Wellness, LLC
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:04/22/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On February 28th 2023 , I underwent and examination at **** Chiropractic and Wellness located at ***** *********** **. Following the completion of the examination and evaluation of my medical coverage , the representative showed me my plan options and gave me a estimated number of sessions my insurance will cover. Beginning March 1, 2023 ; i started my therapy. Around May 2023, I enter location thinking this would be a normal co-pay $10 and start my session type of routine and was surprised by the front desk clerk stating i owe for 6-8 past sessions. I asked the clerk how could this be possible when i was never notified that my sessions had elapsed and the insurance is no longer covering them. She responded with a shoulder shrug and handed me a extensive bill that i never authorize to pay. I felt conned and unjustly charged so i ask to speak to the person in charge of finance and billing. Continuing the discussing with the billing lady was worse than the clerk. Telling her i was never notified of sessions elapsing along with , i never authorized **** to pursue sessions past by insurance coverage , she rudely reply's , "you got to pay." I responded , Thank you for your time and preceded to leave the premise. Currently , **** has sent the unauthorize balance to a collection agency , which has forced me to inform you all of the business's malicious tactics and irresponsible clerking. I have witness the front desk clerk tell clients their sessions are up and ask them would they like to continue sessions.. Additionally, in my dealings with prior businesses , i have received notifications stating my sessions are expired. **** Chiropractic done neither of these and pass their business practice negligence to me in a bill.

    Thank You for Your Time and I hope you can help me resolve this dilemma and come to a justful resolution,

    ******** ******

    Business Response

    Date: 06/03/2024

    Owner 

     

    I am out of country for the next week.  I will not be able to respond appropriately until I return and have a week to review this case.  

    Dr **** 

Lowe Chiropractic & Wellness, LLC is BBB Accredited.

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