Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/18/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dropped off wall clock 4/15/2025 for repair estimate and time frame of 4-6 weeks. After 6 weeks and nothing heard I have left 3 messages on recording over last 3 weeks with no response. Phone message now changed to not taking new clients and unable to now leave a voice message so attempted a text message . Also on 6/18/2025 I sent an email to www.csclockrepair.com just to see if would go through. I am initiating this inquiry since I have no other way to get info and I also see on line and from the BBB info recording where other customers are having similar issues. It appears previous issues have been resolved, so please help me resolve this issue. Thank, you

  

  Business Response

  Date: 06/23/2025

  The times in which this customer contacted us where during the times we were CLOSED.  Our voicemail clearly stated that.  Our voicemail was full because we were CLOSED (primarily for medical reasons), for approximately 3 weeks during the 3 times (5/27, 6/5, 6/18) this person called.  Again, our voicemail CLEARLY stated we were closed and gave a return date.  We promptly returned these calls as soon as possible upon our return (Which was 6/19, 1 day after our return).  The clock is ready and a date for pickup has been scheduled.  This complaint is frivolous, unwarranted and completely unnecessary.  We advised our customers that we would be closed and provided a time frame in which we would return.  This person as noted in his complaint saw where others has provided complaints (which were also frivolous, unwarranted and unnecessary) and decided to continue this trend in an attempt to unfairly damage our business.  Unfortunately, we have no recourse other than this response and our reputation is yet further diminished.

• Initial Complaint

  Date:03/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I dropped off a cuckoo clock to be repaired on 1-17-25. I was told it would be repaired in 4 to 6 weeks. After 6 weeks I called several times and left a message wanting to know status of repair. Owner finally called on 3-7-25 and said he thought the clock was done and would call back the next day, but never did. I called again on 3-10-25 wanting to just to make arrangements to get the clock back. Still no return call. I just want the clock back it is of great sentimental value.

  

  Business Response

  Date: 03/14/2025

  While some facts are a little inaccurate.  We have already arranged for pickup of this repaired clock.  Repair time frames are estimated.  Costs for repair are estimated.  In speaking with this customer prior to receiving this complaint he asked if the cost was the "quoted price" .  We do not provide quotes, we provide estimates, that includes repair times.  This only speaks to this individual's confusion in our process.  While the greatest majority of our customers understand the complexity of the repair of precision time pieces, unfortunately some do not.  We are currently working on changes to some business operations to help eliminate any confusion or misunderstanding from our customers to better serve them.  Further, his calls were returned, however perhaps not in time frames acceptable to him.

• Initial Complaint

  Date:07/24/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dropped off a mantle clock on 8/5/23 to be cleaned and repaired. I was quoted 4-6 weeks. I have not received any notification about the clock being finished. I have called and left multiple messages with no return call. I just want the clock repaired or returned.

  

  Business Response

  Date: 08/03/2024

  We have resolved this matter with the customer.  Parts for the "antique" clock could not be located and the clock was returned to the customer.

  Customer Answer

  Date: 08/06/2024

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  **** ********* 

  
  

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• Initial Complaint

  Date:06/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After clock was returned as "repaired" in July and paid for in full, a series of failures occurred where the pin holding the hands would come loose.  Clock lost time and eventually fell out.  On the third time in March of 24, the brass collar was lost and he had to order one.  From then on, he never called back and would not respond to my call inquiries. (Similar to complaints filed to your bureau) Over the whole ordeal there were many excuses and my last call when i said I was going to inform BBB of my experience, I got a call back that evening finally.  I told him how disappointed I was that only the threat of calling the BBB made him call back.  He denied knowing about my call and said he had been sick (even sniffed and coughed for effect.  His lies, lack of professional courtesy and failure to resolve the pendulum after this was enough for me.  Cannot deal with someone like this.

  

  Business Response

  Date: 08/03/2024

  We did repair this clock, and it is functional.  However, on a couple of occasions, a pin, which holds the minute hand on the clock mysteriously would just fall out.  We came each time and reinstalled the pin.  On the last time we reinstalled the pin we put a "S" curve on the pin to prevent the pin from falling out.  However, within a day or two we were contacted yet again that the pin fell out, which isn't possible due to the bends put in the pin to prevent this from happening.  On this occasion, the washer that helps keep tension on the minute hand could not be located anywhere in the clock case, which is the only place it could be.  Being an antique clock, finding the correct washer to replace took some time to locate.  Once we located a proper replacement, the customer was contacted, at which time he became confrontational and threatening in his behavior and stated he did not want us to reinstall the washer.  It was explained to him that I was delayed in contacting him due to illness.  He disputed this fact and continued with his confrontational and threatening behavior.  This customer was not lied too about anything, and I was always, courteous, polite, and professional when delaying with him.

  Customer Answer

  Date: 08/06/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  
  Sincerely,
  
  
  
  ****** ******

• Initial Complaint

  Date:12/06/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Repair of my grandfather clock. He had repaired it once before, several years ago, without a problem. Picked up the innards in January 2023. Waiting ever since January with no explanation. In May, finally reaching him, ****** referred to supply-line delay , and he apologized for not letting me know. Since then NOTHING..I've called repeated;y, including twice in November, and I had either busy signals at his number or have left a message. He has not responded.

  

  Business Response

  Date: 01/09/2024

  We have made arrangements to return the clock movement in question.  The only message received from this customer, in the last several months, was on January 9th, 2024.  We have communicated with the customer a few times during the course of having the movement and explained that it would be sometime before repairs could be completed due to the age of the clock and difficulties in obtaining parts for it.  The clock is unrepairable at this point and arrangements have been made to return the clock movement.