Reviews

Review Details

• Review fromAutumn M

  Date: 12/14/2024

  1 star
  Dear Upper Management,
  As an Indianapolis native and a loyal customer of Insomnia Cookies, I am deeply disappointed to report an appalling experience my wife and I had on December 14th, at approximately 8:35 p.m., involving the store manager, Seth.
  Initially, we purchased six cookies, unaware of the “Super Six” deal. Seeking clarification, we called the store shortly after leaving. Instead of receiving assistance, we were met with Seth’s irate attitude and poor listening skills. He refused to engage in a constructive conversation, yelling over us and eventually resorting to calling my wife “stupid” for not knowing about the promotion. Shockingly, Seth hung up on us not once but twice during this interaction.
  Disturbed by this behavior, we returned to the store to request a refund. As we and other customers entered, we overheard Seth gossiping about us with an employee in the back. Despite this, I approached Seth calmly to resolve the situation.
  Rather than addressing our concerns, he continued to speak over me, adamantly declaring how “right” he was and how “wrong” we were as customers.
  Seth went on to dismiss the matter entirely, stating he didn’t care or have time for the situation. He provided his general manager Alfonso’s contact information and instructed us to escalate the issue there.
  This experience was both humiliating and unacceptable. As evidence of Seth’s unprofessional conduct, we have recordings of both the phone call and the in-store interactions. The fact that he exhibited such blatant disrespect—even while knowing he was being recorded—reflects poorly on him as a store manager and, by extension, on Insomnia Cookies’ leadership.
  While it is not my intention to jeopardize Seth’s employment, it is clear that he lacks the training and temperament required for a managerial role. This situation demands immediate attention to ensure that no other customers endure such treatment.